Social leads — spotting buying intent
AI flags conversations that look like a sales opportunity.
HexaFloww reads every inbound message for signs of buying intent and collects the likely opportunities on the Social Leads page (/admin/social/leads). This runs on its own, whether or not AI auto-reply is turned on.
What a lead contains
- Contact info — name, and email or phone if the person shared them in chat.
- Intent and a short summary of what they want.
- Lead score from 1 to 10.
- Status and assigned to, which you set.
There is one lead per conversation. As the chat continues, the lead is updated rather than duplicated.
Working leads
Use the filters to focus (for example score 7+ and status "new"). Set a status and an assignee inline on each row, and click View chat to jump to the conversation and reply.
Where leads also come from
- Flow submissions — create a lead automatically.
- WhatsApp carts — an order message becomes a lead.
Lead detection uses AI, so it consumes AI credits. When your balance is empty, new messages simply aren't scored until it's topped up.