Product catalog & cart messages
Show products in WhatsApp and capture carts customers send.
WhatsApp Commerce shows your product catalog inside WhatsApp so customers can browse, build a cart, and send it to you as an order message. Settings are at /admin/whatsapp/settings/commerce.
Before you start
- A catalog created in Meta Commerce Manager, owned by (or shared with) the same Business as your WhatsApp number. HexaFloww does not create the catalog.
- Your Shopify store connected with product sync on — see Connectors. This is where the product data comes from.
- The
catalog_managementpermission on your Meta app.
Connect a catalog
- Paste your Catalog ID. Copy the Catalog ID from Meta Commerce Manager and paste it on the commerce settings page. HexaFloww links it to your WhatsApp Business Account.
- Turn on cart and catalog visibility. Enable cart and catalog visible so customers can see products and check out in chat. You can also toggle these directly in Meta Business Suite — the settings page reads the live values from Meta.
- Push your products. Click Push Catalog to Meta. Large catalogs are sent as a background job; you can watch its progress. After the first push, product changes in Shopify sync across automatically.
When a customer sends a cart
WhatsApp handles browsing and cart-building natively once the catalog is connected and visible. When the customer submits their cart, it arrives as an order message. HexaFloww:
- saves the cart contents and computes a total;
- matches the items to your synced products for readable names;
- creates or updates a lead and emails your admins.
HexaFloww does not create a Shopify order from the cart. The actual purchase still happens in Shopify; the existing order-status messages take over once a real order is placed.
Status
Commerce is built but not yet verified end to end on every account — confirm the catalog_management permission is active before relying on it, and test with a small catalog first.