Terms & Conditions

These Terms and Conditions (“Terms”) govern your access to and use of the HexaFloww platform, software, APIs, and associated services operated by Hexagon Digital (“HexaFloww,” “we,” “us,” or “our”).

By signing up, creating an account, clicking “I Agree”, or otherwise accessing or using the Service, you confirm that you have read, understood, and agree to be legally bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use the Service.

HexaFloww is a B2B marketing automation SaaS platform providing:

• WhatsApp marketing broadcasts and flows powered by Meta's official WhatsApp Business Platform Cloud API.
• Multi-channel email campaign manager with tracking and segmentation tools.
• Unified social inbox for Facebook Messenger and Instagram Direct.
• AI-powered tools (AI reply suggestions, automated lead scoring, campaign generation assistants).
• Cross-channel automation journeys and audience contact management.

You must be at least 18 years old and possess the legal authority to bind the entity or business you represent. You agree to:

• Provide true, accurate, current, and complete account information during registration.
• Maintain the security and confidentiality of your account credentials.
• Promptly notify us at hi@hexagn.in of any unauthorized access or security breach.
• Accept full responsibility for all activities occurring under your account credentials.

The Service is offered on a subscription basis under published plans (WhatsApp Only, Growth, Pro, Business, Enterprise) with defined monthly message limits, team seat allowances, and AI credits.

• Payment Aggregator: Payments are processed by Razorpay Software Private Limited, a licensed payment aggregator regulated by the Reserve Bank of India. HexaFloww does not store full credit card numbers or bank credentials.
• Auto-Renewal: Subscriptions automatically renew at the end of each billing cycle (monthly or annually) unless canceled prior to the renewal date via account settings.
• AI Credits: AI credit allocations reset at the beginning of each billing cycle and do not roll over to subsequent months. Additional usage requires plan upgrade or top-up.

Pursuant to RBI and Razorpay merchant disclosure compliance rules:

You agree NOT to use the Service to:

• Send messages to contacts who have not provided valid, verifiable opt-in consent to be contacted on that channel, in violation of WhatsApp Business Messaging Policy or anti-spam laws.
• Send content that is illegal, fraudulent, deceptive, harassing, or that promotes prohibited goods/services (adult content, weapons, illegal substances, or content violating Meta Commerce Policy).
• Transmit sensitive health (HIPAA), financial, or biometric data. The WhatsApp Cloud API is not HIPAA-compliant.
• Configure AI features for open-ended, general-purpose conversational chat rather than defined business tasks, in violation of Meta AI messaging policies.
• Circumvent WhatsApp template approval rules, send unsolicited bulk spam, or cause degradation of WhatsApp quality ratings resulting in number bans.
• Reverse-engineer, decompile, resell, or build a competing commercial software product using HexaFloww.
• Upload malicious code, viruses, or attempt unauthorized access to other tenants' databases.

As the Business Customer, you are solely responsible for obtaining and maintaining valid, verifiable consent (opt-in) from your contacts before messaging them via WhatsApp, email, or social inbox. You must honor opt-out requests (STOP / Unsubscribe) immediately.

While HexaFloww provides opt-out suppression lists and tracking tools, you remain legally responsible for your own compliance with anti-spam legislation, including India's Digital Personal Data Protection Act 2023, TRAI regulations, GDPR, CAN-SPAM, and local consent laws.

Your ability to send WhatsApp broadcasts depends on Meta's approval of your WhatsApp Business Account (WABA), template approvals, and compliance with Meta's policies:

• HexaFloww does not control and is not liable for Meta template rejection or account approval decisions.
• If Meta restricts or suspends your WABA due to user spam reports or quality rating drops, WhatsApp features within HexaFloww will be disabled until resolved directly with Meta.

AI-generated content (replies, lead scores, campaign drafts) is produced using third-party AI models (Claude, GPT, Gemini, Perplexity) and may contain inaccuracies. You are responsible for reviewing AI-generated output before dispatch. HexaFloww disclaims liability for actions taken based on AI output to the maximum extent permitted by law.

You retain full ownership of all contact data, messaging content, and business assets uploaded to the Service. HexaFloww acts strictly as a data processor / service provider processing data under your instruction in accordance with our Privacy Policy.

HexaFloww, its logos, branding, UI designs, code, and documentation remain the exclusive intellectual property of Hexagon Digital and its licensors. You grant HexaFloww a limited, non-exclusive license to host and transmit your content solely to provide the Service.

The Service integrates with third-party platforms (Meta Cloud API, AWS SES, AI model providers, Razorpay). Your use of these integrations is subject to each provider's respective terms of service. HexaFloww is not responsible for third-party outages, policy updates, or service suspensions.

While we aim for high availability, we do not guarantee uninterrupted access. The Service may be temporarily unavailable due to scheduled maintenance, cloud infrastructure outages, or third-party API disruptions (Meta/AWS).

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HEXAFLOWW AND HEXAGON DIGITAL SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITY, OR META ACCOUNT SUSPENSIONS. OUR TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATING TO THE SERVICE SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO HEXAFLOWW IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

You agree to defend, indemnify, and hold harmless HexaFloww, Hexagon Digital, its officers, directors, and employees from any third-party claims, losses, or damages (including legal fees) arising from your misuse of the Service, violation of these Terms, failure to obtain contact consent, or breach of applicable privacy laws.

We reserve the right to suspend or terminate your account immediately without prior notice if you breach these Terms, engage in fraudulent activity, fail to pay applicable subscription fees, or if required by law enforcement, Meta, or Razorpay.

These Terms are governed by and construed in accordance with the laws of India. Any legal action or proceeding arising under these Terms shall be instituted exclusively in the courts located in Mumbai, Maharashtra, India.

Neither party shall be liable for delay or failure in performance resulting from acts beyond reasonable control, including natural disasters, telecommunications outages, war, government actions, or third-party infrastructure failures (Meta, AWS, Razorpay).

We may modify these Terms at any time. We will notify registered administrators of material updates by email or in-product notice at least 7 days prior to their effective date. Continued use of the Service after changes take effect constitutes acceptance.