Google Business Profile — reviews, posts & insights
Respond to reviews and post updates for your locations.
Once Google Business Profile is connected, /admin/google-business manages reviews, posts, and insights for your locations.
Connect first — see Connect Google Business Profile.
Reviews
/admin/google-business/reviews lists reviews across your connected locations with their star rating and any existing reply.
- Write a public reply in the box and send it. There's no keyword auto-reply — a review reply is public and tied to a rating, so it's always human-approved.
- AI Suggest drafts a reply from the review text, its rating, and your company knowledge. You edit and send.
- Google moderates replies. If Google rejects one, the reason shows as a banner after the next sync.
New reviews are pulled in about every 15 minutes.
Posts
Create Google Business posts in the scheduler (/admin/social/scheduler/new) — pick Google Business as the platform. Supports standard, event, and offer posts, a call-to-action button, and recurring posts. The list view is at /admin/google-business/posts.
Insights
/admin/google-business/insights shows views (search vs. maps, desktop vs. mobile), calls, website clicks, and direction requests, with a month selector.