What each notification means
Every alert you might receive and what to do about it.
Campaigns
- Campaign completed - a campaign finished sending. Check its analytics.
- A/B winner selected - the winning variant is now going to the rest of the audience.
- Campaign auto-paused - repeated send failures or a rate limit. Open the campaign, fix the cause (sender / template / quality), and resume.
- Automation step failed - a step errored for some contacts. Open the automation to see which step.
- Account health - your number's quality dropped (e.g. to Red) or its messaging tier was lowered. See WhatsApp overview.
- Template approved / rejected - Meta's review result. A rejected template shows the reason.
- Booking created / rescheduled, flow response, cart submitted - activity that created or updated a lead.
Social
- New lead - AI detected strong buying intent in a conversation.
- AI handoff - the AI auto-reply handed a conversation to a human.
- Token expiring - a connected account needs reconnecting soon. See Fixing a broken connection.
- New comment, new review - activity on your posts / profile.
System
- Import completed / failed - a contact import finished, or stopped with an error.
- Export ready / failed - a data export you requested.
- Connector sync failed - a connector couldn't sync. Open Connectors and reconnect.
Billing
- Trial ending / ended, payment failed, account locked, plan changed, payment received, top-up received, invoice issued - subscription and payment events. Go to Billing.
Team
- Member joined / removed, role changed, ownership transferred.