What each notification means
Every alert you might receive and what to do about it.
Campaigns
- Campaign completed — a campaign finished sending. Check its analytics.
- A/B winner selected — the winning variant is now going to the rest of the audience.
- Campaign auto-paused — repeated send failures or a rate limit. Open the campaign, fix the cause (sender / template / quality), and resume.
- Automation step failed — a step errored for some contacts. Open the automation to see which step.
- Account health — your number's quality dropped (e.g. to Red) or its messaging tier was lowered. See WhatsApp overview.
- Template approved / rejected — Meta's review result. A rejected template shows the reason.
- Booking created / rescheduled, flow response, cart submitted — activity that created or updated a lead.
Social
- New lead — AI detected strong buying intent in a conversation.
- AI handoff — the AI auto-reply handed a conversation to a human.
- Token expiring — a connected account needs reconnecting soon. See Fixing a broken connection.
- New comment, new review — activity on your posts / profile.
System
- Import completed / failed — a contact import finished, or stopped with an error.
- Export ready / failed — a data export you requested.
- Connector sync failed — a connector couldn't sync. Open Connectors and reconnect.
Billing
- Trial ending / ended, payment failed, account locked, plan changed, payment received, top-up received, invoice issued — subscription and payment events. Go to Billing.
Team
- Member joined / removed, role changed, ownership transferred.