Troubleshooting & FAQ
Answers to the questions we get asked most often.
Connections
A connected account shows a warning or "Connection lost". Open its connect page and use Refresh Connection / Reconnect. If that doesn't help, disconnect and reconnect — history is preserved. See Fixing a broken connection.
My Instagram account won't connect. It must be a Professional account linked to the Facebook Page you're connecting. See Connect Facebook & Instagram.
"Already connected to a different project". The account is live in another project. Confirm the move with the one-time email code to bring it here.
My campaign sent to fewer people than my segment. Consent, suppression, frequency caps, and duplicate numbers all filter the list. The wizard's skip breakdown shows exactly why. See Audience, consent & frequency limits.
A template was rejected. Meta's reason is on the template and in the notification. Edit and resubmit. Vague content and wrong category are the common causes.
Sending stopped a day after manual setup. You used the temporary 24-hour token. Reconnect with a permanent System User token.
Emails go to spam. Verify your domain (SPF / DKIM) with your provider, warm up new senders slowly, keep your list clean, and always include an unsubscribe link.
Open rate looks wrong. Inbox privacy features pre-load images, inflating opens. Trust trends and click rate more than absolute open numbers.
AI
AI replies / suggestions stopped working. Check your AI credit balance, and look for a warning banner on the AI settings page (often a bad or missing provider key).
Contacts
Imported contacts are duplicated. Email imports update existing contacts, but data from different channels can still duplicate. Run Find & merge duplicates.
Still stuck?
Note the exact message, the page you were on, and what you'd already tried, then contact support.