Build your first journey

Here's a common journey: welcome new WhatsApp contacts, then follow up if they don't reply.

The plan

1. Someone opts in to WhatsApp → send a welcome template.
2. Wait 2 days.
3. If they haven't replied → send a gentle follow-up.
4. If they replied → do nothing (a person will take over in the inbox).

Build it

1. New automation. Automations → New Automation.
2. Trigger: WhatsApp opt-in.
3. Step — Send WhatsApp message: choose your approved welcome template and map any variables (e.g. first name with a fallback).
4. Step — Wait: 2 days.
5. Step — Check contact (if/else): WhatsApp replied within 48 hours.
   • No path → Send WhatsApp message: a follow_up template.
   • Yes path: leave empty — the journey just ends.
6. Activate.

Test it

Opt a test contact in (message your number from a test phone, or use the bulk opt-in on one contact) and watch the enrollment progress on the automation's page.