Shopify order & abandoned-cart messages
Send WhatsApp updates when an order or cart event happens.
With Shopify connected, order and cart events from your store can trigger WhatsApp (or email) messages automatically.
Before you start Connect Shopify in Connectors, with order sync enabled.
Abandoned cart recovery
- Trigger: Shopify cart abandoned. Set how long to wait after the cart was last touched (default 30 minutes).
- Step: Send WhatsApp — a template reminding them, using the cart total and a checkout link. These are available as variables (
shopify_cart_total,shopify_cart_checkout_url, and similar).
The cart is cleared automatically the moment the customer completes checkout, so a recovered cart won't get a reminder.
Proactive order status
Triggers fire from Shopify webhooks: Shopify order placed, shipped, delivered, cancelled. Each carries order and tracking details you can map into a message (shopify_order_status, shopify_tracking_number, shopify_tracking_url).
Fulfilment events are matched back to the customer via their most recent order. If someone places a second order before the first ships, a late update on the first order may not fire — it fails safely (never messages about the wrong order).
Reactive "where's my order?"
Separately from automations: if a customer messages your WhatsApp number with an order number, HexaFloww looks the order up live and replies with its status — but only if the sender's WhatsApp number matches the phone on that order. No match falls through to normal handling.