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Comparison

HexaFloww vs Trengo: Rupee Plans, Broadcasts Included

Trengo is a European omnichannel inbox with an AI agent, priced in euros from €299/month with broadcasting as an add-on. HexaFloww is a marketing suite: WhatsApp campaigns with safety rails, email, a social inbox, AI replies, bookings and Google reviews from ₹999/month. Here’s an honest, side-by-side look.

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HexaFloww vs Trengo comparison: Indian SMBs, D2C brands and agencies that want WhatsApp campaigns, email and a social inbox on a rupee plan.
The short answer

HexaFloww or Trengo?
Here’s the honest answer.

Choose HexaFloww if you want WhatsApp broadcasts, email campaigns, a four-channel inbox, AI replies, bookings and Google reviews on a rupee plan from ₹999/month. Choose Trengo if you want a polished omnichannel inbox that also handles email threads and voice calls, with its HelpMate AI agent, and you’re fine paying from €299/month.

See the full comparison
4 areas where HexaFloww comes out ahead
2 ties where it depends on your business
2 areas where Trengo is stronger

Key takeaways

01

Trengo starts at €299/month (Boost, billed yearly) for 10 users and 500 conversations a month; HexaFloww starts at ₹999/month.

02

Trengo sells WhatsApp broadcasting as an add-on; HexaFloww includes WhatsApp campaigns on every plan.

03

HexaFloww sends email marketing campaigns; Trengo handles email as an inbox channel.

04

Trengo’s shared inbox covers email, WhatsApp, Instagram, Facebook and more, with voice as an add-on.

05

HexaFloww adds WhatsApp booking with reminders and Google review replies.

Trengo is an omnichannel customer-engagement platform from the Netherlands. It brings email, WhatsApp, Instagram, Facebook and more into one shared inbox, with the HelpMate AI agent and AI Journeys. HexaFloww is a marketing suite built around WhatsApp, email and social for Indian businesses.

This page compares the two on pricing, WhatsApp broadcasts, email marketing, local tools, the inbox, voice, AI and automation. HexaFloww is our product, so read it as an informed opinion. Every Trengo fact is taken from Trengo’s own website.

Quick verdict

Two good tools.
Built for different jobs.

Trengo is a polished omnichannel inbox for customer teams, priced in euros with broadcasting as an add-on. HexaFloww is a marketing suite: WhatsApp campaigns with safety rails, email, a four-channel inbox, AI replies, bookings and Google reviews, billed in rupees from ₹999/month.

Best for most Indian businesses

Choose HexaFloww if…

  • You want WhatsApp broadcasts included, not added on
  • You send email marketing campaigns
  • You prefer a rupee price to €299+ a month
  • You take appointments or manage Google reviews
  • You want built-in rails that protect your WhatsApp number

Choose Trengo if…

  • You want email threads in the same inbox as chats
  • You want voice calls alongside messaging
  • You need 10–20 users on your base plan
Side by side

HexaFloww vs Trengo.
Feature by feature.

Included Partial / add-on Not offered

WhatsApp & marketing

Official WhatsApp Business API

HexaFloww: Meta Cloud API, your own number

Trengo: Included on every plan

Broadcasts

HexaFloww: Every plan, with scheduling and journeys

Trengo: Add-on

Number-protection rails

HexaFloww: Frequency caps, quality auto-pause, failure circuit breaker

Trengo: Not described on its pricing page

Email campaigns

HexaFloww: Builder, A/B tests, Smart Send (Growth plan)

Trengo: Email as an inbox channel

Google reviews & booking

HexaFloww: Review replies, WhatsApp booking with reminders

Trengo: Not offered

Inbox & AI

Inbox channels

HexaFloww: WhatsApp, Messenger, Instagram and TikTok

Trengo: Email, WhatsApp, Instagram, Facebook and more

Voice

HexaFloww: Not offered

Trengo: Add-on; full integration on Enterprise

AI agent

HexaFloww: Every plan; trained on your website and documents

Trengo: HelpMate on every plan; AI surcharge on some conversations

Automation

HexaFloww: Journeys with email and WhatsApp steps

Trengo: AI Journeys (beta)

Pricing & billing

Starting price

HexaFloww: ₹999/month

Trengo: €299/month billed yearly

Users included

HexaFloww: 3–20 seats by plan

Trengo: 10 on Boost, 20 on Pro

Conversation limits

HexaFloww: None on contacts or conversations

Trengo: 500 or 1,500 a month; €15–18 per extra 100

Billing currency

HexaFloww: Rupees via Razorpay

Trengo: Euros

Area by area

8 areas.
Each with a clear winner.

Area 01 · Pricing

HexaFloww

Pricing: ₹999 vs €299

Trengo is priced for European mid-sized teams. HexaFloww is priced for Indian SMBs.

HexaFloww

  • Flat plans from ₹999/month, paid in rupees
  • No conversation limits
  • Broadcasts and AI included

Trengo

  • Boost €299/month and Pro €499/month, billed yearly
  • 500 or 1,500 conversations a month included
  • Extra users €25–50 each a month

Verdict: HexaFloww wins on price for Indian businesses.

See HexaFloww pricing

Area 02 · WhatsApp broadcasts

HexaFloww

WhatsApp broadcasts: included vs add-on

Trengo sells broadcasting as an add-on. HexaFloww includes campaigns, with checks that protect your number.

HexaFloww

  • 4-step campaign wizard with a live audience preview
  • Per-contact frequency caps, default 24 hours and 3 a week
  • Auto-pause if your quality rating turns red
  • Follow-up journeys on delivered, read or replied

Trengo

  • Broadcasting as a paid add-on
  • WhatsApp Business API on every plan

Verdict: HexaFloww wins for WhatsApp marketing.

Explore WhatsApp marketing

Area 03 · Email marketing

HexaFloww

Email marketing campaigns

Trengo answers email in its inbox. HexaFloww sends email marketing campaigns.

HexaFloww

  • Drag-and-drop builder with A/B tests
  • Smart Send at each contact’s usual opening hour
  • Email and WhatsApp steps in the same journey

Trengo

  • Email threads in the shared inbox
  • No email campaign builder listed
“Email the festive sale to everyone, then WhatsApp the people who didn’t open it within two days.”

Verdict: HexaFloww wins for email marketing.

Explore email campaigns

Area 04 · Booking & reviews

HexaFloww

Bookings and Google reviews for local businesses

Clinics, salons and coaching centres need appointments and good Google reviews. HexaFloww covers both.

HexaFloww

  • Booking inside WhatsApp with reminders and Google Calendar sync
  • Reply to Google reviews with AI-drafted suggestions
  • Search Console and GA4 reports

Trengo

  • No booking tools listed
  • No Google review or SEO tools

Verdict: HexaFloww wins for appointment-based and local businesses.

See WhatsApp booking

Area 05 · Inbox

Trengo

Inbox: Trengo brings email in too

Both give teams a shared inbox. Trengo also pulls in email threads.

HexaFloww

  • WhatsApp, Messenger, Instagram DMs and TikTok (Growth)
  • Facebook and Instagram comment replies
  • Assignment with an email to the assignee

Trengo

  • Email, WhatsApp, Instagram, Facebook and more
  • 10–20 users on the base plans
  • Phone support and success manager on Pro

Verdict: Trengo wins for teams that handle email support alongside chat.

See the unified inbox

Area 06 · Voice

Trengo

Voice calls

Trengo can add phone calls to the same workspace. HexaFloww doesn’t offer voice.

HexaFloww

  • WhatsApp, email, Instagram, Messenger and TikTok
  • No voice calls

Trengo

  • Voice calling add-on on Boost and Pro
  • Full voice integration on Enterprise

Verdict: Trengo wins for voice.

Area 07 · AI

Tie

AI agents on every plan

Both include an AI agent that answers customers from your own knowledge.

HexaFloww

  • AI auto-reply trained on your website, documents and notes
  • Hands chats to a human when it should
  • Removes any link that isn’t from your own site
  • Scores every inbound chat for buying intent

Trengo

  • HelpMate AI agent on every plan
  • €0.25–0.30 surcharge on some AI-handled conversations
  • API actions for AI on Pro
“Can I change my delivery slot to Saturday morning?”

Verdict: A tie: both offer capable AI agents on every plan.

How AI auto-replies work

Area 08 · Automation

Tie

Automated journeys

Both automate follow-ups, in different ways.

HexaFloww

  • Journeys with email and WhatsApp steps
  • Triggers on opens, clicks, replies and Shopify events
  • Dynamic segments that update themselves

Trengo

  • AI Journeys (beta, pricing may change)
  • Automation across inbox channels

Verdict: A tie: HexaFloww for marketing journeys, Trengo for AI-led service flows.

Explore automated journeys
Who should choose which

Pick by business type.
And where Trengo wins.

D2C & Shopify brands

HexaFloww

WhatsApp campaigns, cart messages, email and Instagram DMs in one rupee plan.

HexaFloww for e-commerce

Clinics, salons & coaching

HexaFloww

WhatsApp booking with reminders, Google review replies and an AI first responder.

HexaFloww for healthcare

Marketing agencies

HexaFloww

Several client projects on one plan, each with separate data and channels.

HexaFloww for agencies

Restaurants & cafés

HexaFloww

WhatsApp offers, Google reviews and Instagram DMs in one place.

HexaFloww for restaurants

European service teams

Trengo

Email, chat and voice in one inbox, billed in euros.

Email-heavy support desks

Trengo

Email threads and chats handled side by side.

Where Trengo is the better choice

A useful comparison is clear about our own gaps too.

Email in the inbox

Email threads alongside WhatsApp, Instagram and Facebook chats.

Voice

Voice calling as an add-on, fully integrated on Enterprise.

Seats included

10 users on Boost and 20 on Pro.

HelpMate AI

An AI agent on every plan, with API actions on Pro.

Migration

Switching from Trengo?
Six steps, one afternoon.

Moving is mostly about contacts, templates and your number. Email and social accounts connect fresh in HexaFloww.

  1. 01

    Export your contacts

    Download your Trengo contacts as a CSV, including labels and custom fields.

  2. 02

    Note your opt-outs

    Keep a list of contacts who opted out so they go straight onto the suppression list.

  3. 03

    Import and map fields

    Import the CSV into HexaFloww and map each column to a contact field.

  4. 04

    Move your number

    Disconnect your WhatsApp number from Trengo, then connect it to HexaFloww.

  5. 05

    Sync your templates

    Sync your approved templates from Meta or re-submit any that don’t carry over.

  6. 06

    Schedule your first campaign

    Build a segment, schedule a WhatsApp campaign and add an email follow-up.

Tip: A WhatsApp number can only be linked to one provider at a time, so plan the switch for a quiet hour.

FAQ

HexaFloww vs Trengo.
Questions people ask.

Still have questions?Talk to us

Yes, for Indian businesses that want to market on WhatsApp and email as well as answer chats. HexaFloww includes broadcasts, email campaigns, bookings and Google reviews on a rupee plan. Trengo is better if you want email threads and voice calls in the same inbox as your chats.

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