An AI trained on your website, catalog, and documents answers inbound DMs instantly and hands the conversation to a human the moment it should.
"Where can I find your return policy for damaged items?"
"We offer a 30-day return policy for damaged items! You can initiate your return directly at hexafloww.com/returns."
Answers strictly from your site & docs zero hallucinated facts
Every link checked against live site paths before sending
Hands off gracefully when a question is outside its depth
Set reply caps per conversation or take over instantly
A keyword bot matches "track my order" but not "where's my package" and either fails silently or answers confidently with something wrong.
Breaks when natural customer phrasing varies. A wrong answer sent confidently is worse for a customer than a short wait for a human.
Reads your actual site, catalog, and docs. Handles new phrasing naturally and when truly unsure, it hands off rather than guessing.
Everything required to train, constrain, monitor, and scale your automated customer replies.
Point it at your website and it builds a knowledge base automatically including full product catalogs for online stores. Add documents or type knowledge in directly.
Pricing, availability, policies, product questions answered in seconds at 3 a.m., on every connected channel.
When a question falls outside its knowledge or a customer needs a human, it sends a polite closing message, flags the conversation, and emails your team.
Every reply is checked against the real URLs from your site the AI can only ever share links that actually exist.
Cap how many replies the AI sends before handing off, or let it decide. Enable it per account, and take over any conversation instantly.
If the AI ever can't respond, you see a clear warning in the dashboard customers never receive error messages.
The single number that matters most with any AI first-responder is how many conversations it actually closes without a human.
A dashboard showing resolution rate, plus a weekly view of handed-off questions, turns the AI from a black box into something you can continuously improve.
"Do you offer wholesale bulk discounts for corporate gifting?" (Handed off 4 times)
Enter your website URL and let it crawl, or upload documents and type in key facts.
Choose the tone, the handoff behavior, and which accounts the AI answers on.
The AI handles routine questions instantly and routes everything else to your team with context.
Some AI support tools charge per resolved conversation often close to a dollar each. That looks affordable at low volume and turns into a surprise line item during a sales spike.
AI Auto-Replies runs on the same credit pool as the rest of HexaFloww's AI features, priced into your plan, so a busy week doesn't mean a surprise invoice.
| Capability | Generic Keyword Chatbot | Per-Resolution AI Agent | HexaFloww Direct |
|---|---|---|---|
| Handles unexpected phrasing | No breaks outside exact keyword matches | Yes | Yes understands intent and natural phrasing |
| Grounded in actual content | Rarely | Yes, if connected | Yes website, catalog, & documents |
| Hands off cleanly when unsure | Rarely often fails silently or ignores | Yes | Yes with full context & email alert to team |
| Pricing model | Usually flat, but low capability | Per resolution surprise bill as volume scales | Included in your plan's AI credit pool |
| Link accuracy | N/A | Varies by setup | Every link checked against real live site URLs |
Compare plans or jump straight in setup takes minutes.