Every inbound message is scored for buying intent, so bulk-pricing questions and demo requests rise to the top instead of sitting unread in a queue.
"Inquired about enterprise 50-user tier, requested custom invoice, and shared phone number for immediate callback."
Scored automatically from message one zero setup required
Scores directly from conversation text no website funnel required
Updates dynamically in place as the conversation evolves
Scores both human-handled and AI-handled conversations
Traditional CRM scoring requires weeks of page-view tracking. Chat-first businesses don't have that funnel their whole customer relationship happens inside the DM.
Tracks page views, form fills, and email opens over weeks before assigning a score. Fails when customers reach out directly via WhatsApp or Instagram.
Analyzes explicit price questions, quantity requests, and urgency signals instantly. No pixel, no CRM history, no waiting.
Everything required to analyze, score, extract, route, and manage inbound lead intent.
Each inbound DM is analyzed for buying signals and scored 1–10 a bulk-pricing question outranks a casual emoji every time.
When a customer drops their email or phone number mid-chat, it's extracted and attached to the lead automatically.
One lead per conversation, updated as the chat progresses the score and summary reflect where the customer is now, not where they started.
Move leads through statuses, assign them to teammates inline, and filter the list by score, status, or channel.
Every lead links straight to the complete conversation, so sales walks in knowing exactly what was said.
Lead detection runs on every inbound message independently of auto-replies even conversations a human is handling get scored.
Grouping scores into Cold, Warm, and Hot bands attaches a clear default action to every score.
Assign immediately to top rep or auto-enroll in a same-day fast-follow journey.
Route into a standard nurture sequence to build engagement.
Stays in the pipeline list, visible without demanding urgent team focus.
Every inbound DM across Facebook, Instagram, and WhatsApp is scanned as it arrives.
Buying signals produce a 1–10 score, a plain-language summary, and any contact details shared.
Sort by score, assign the hot ones, and jump into the chat with full context.
A score is only worth trusting if it's checked against what actually happens next.
A simple view showing conversion rate by score band turns the score from a claim into something a sales lead can verify themselves.
| Capability | Manual Triage | Traditional CRM Lead Scoring | HexaFloww Direct |
|---|---|---|---|
| Setup required | None, but breaks at volume | Website tracking + pixel + historical CRM data | None works from message one |
| Signal source | Whatever an agent happens to notice | Page views, form fills, & email opens | What the customer actually said in chat |
| Works without a website funnel | Yes | No | Yes native to chat-first businesses |
| Scales with message volume | No breaks down past a handful a day | Yes | Yes scans & ranks thousands instantly |
| Time to first useful score | Immediate, but inconsistent | Weeks to months of data gathering | Immediate on the first message |
Compare plans or jump straight in setup takes minutes.