Facebook Messenger, Instagram DMs, and WhatsApp conversations flow into a single real-time inbox, so your team answers from one place instead of five apps.
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Messenger, Instagram DMs, WhatsApp
No refreshing, no polling, instant load
Drafted from your knowledge base
Role permissions & chat handoffs
A new channel used to mean a new opportunity. Now it also means a new app to check, a new login to remember, and one more place a customer's message can sit unread.
The failure mode isn't usually a bad reply it's no reply, because nobody happened to have that specific tab open when the customer reached out.
A shared inbox doesn't add a channel; it removes the decision of which app to check next. Every message lands in one real-time queue.
Everything required to monitor, auto-respond, collaborate, and resolve messages across all social channels.
Messenger, Instagram DMs, and WhatsApp chats sit side by side in a single conversation list no tab-hopping between platform apps.
New messages appear the moment they arrive. No refresh button, no polling, no customer left waiting because a tab was stale.
Set instant answers for common questions store hours, pricing, location that fire before anything else, on every channel.
One click drafts three context-aware replies grounded in your knowledge base, so agents answer faster without sounding canned.
When a customer answers a WhatsApp broadcast, the conversation shows exactly which campaign they're responding to.
Role-based access, conversation handoff, and a clear record of who said what the whole team works one shared queue.
Framed by team function serving support, sales, community leads, and agencies seamlessly.
Every channel a customer might complain on lands in one queue, so nothing gets missed because it arrived somewhere other than the usual support email.
Link your Facebook Page, Instagram account, and WhatsApp number with guided OAuth flows.
Every DM and message lands in the shared inbox in real time, tagged by channel.
Answer, assign, and resolve with auto-replies and AI suggestions carrying the routine load.
Most "quick reply" features are really just saved snippets the same three sentences sent to every customer regardless of what they asked. AI reply suggestions read the specific conversation and your knowledge base before drafting.
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Hello Sarah! We'd love to deliver to you. International express rates start at $15 with 3-5 day delivery, and any purchase over $100 qualifies for free shipping.
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| Workflow Dimension | Checking Each App Separately | HexaFloww Unified Social Inbox |
|---|---|---|
| Where messages live | Split across Messenger, Instagram, & WhatsApp apps | One queue, tagged by channel |
| Response speed | Depends on which app was open last | Real-time across every connected channel |
| Team visibility | No shared view of who answered what | Shared queue with assignment and handoff |
| First-draft help | None agent starts from a blank reply | AI drafts three grounded suggestions per message |
| Campaign context on replies | Manual agent has to remember or ask | Reply attribution links back to exact campaign |
Role-based access controls who can see, answer, and reassign conversations, so a growing team doesn't turn into everyone replying to everyone.
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