Respond to comments on your Instagram and Facebook posts from the same workspace as your DMs keep engagement high without living inside two apps.
"Love this jacket! What is the price and is size M in stock?"
"Hi Sam! Size M is in stock ($89). Here is your direct order link: hexafloww.com/item84"
Comments and DMs share a single setup
Move public comments to private DM threads
Same permissions as your primary inbox
100% compliant with Instagram & Facebook rules
Someone commenting on a post is reaching out in public, in the moment and the moment passes quickly.
A comment sitting unread overnight isn't just a missed customer reply it's a missed signal to the algorithm that your post is worth showing to more people.
Replies posted within the first couple of hours get noticeably more visibility from the platform's ranking, turning casual commenters into buyers.
Everything needed to monitor, automate, re-route, and convert post comments.
Instagram and Facebook post comments show up in the same workspace as your DMs one place for every customer interaction.
Answer publicly to show responsiveness, or move a sensitive question into a private DM your call, per comment.
Fast comment responses feed the engagement signals platforms reward, keeping your posts in front of more people.
The same roles, assignments, and shared workspace your inbox uses no separate tool for the comments side.
Keyword auto-replies fire instantly across your connected channels. Set a keyword once ("PRICE", "LINK", "INFO"), and anyone who comments it gets an instant reply with private DM continuation automatically.
Public reply: "Check your DMs! 📩" + Private DM sent with direct link & pricing.
Routine comments get answered instantly; sensitive or high-touch comments route to your team.
Link your Facebook Page and Instagram account the same connection your inbox already uses.
New comments on your posts appear alongside your conversations, tagged by platform.
Respond publicly in a click, or continue the conversation in DMs when it needs privacy.
| Feature Capability | Native Instagram/FB Apps | Dedicated Comment-Bots | HexaFloww Direct |
|---|---|---|---|
| Comments and DMs in one place | No comments & DMs are separate tabs | Sometimes, but as a separate product | Yes same workspace as your inbox |
| Team roles & permissions | No shared login only | Varies | Same roles as your inbox |
| Move a comment to private DM | Manual, no linkage between the two | Varies | One click, stays linked as one thread |
| Connection setup | None, but no automation capability | Separate connection and setup | Uses your existing inbox connection |
Compare plans or jump straight in setup takes minutes.