# HexaFloww vs Trengo: Rupee Plans, Broadcasts Included

_Source: https://hexafloww.com/compare/hexafloww-vs-trengo · Competitor facts last verified 2026-10-11_

> **Quick answer:** Choose HexaFloww if you want WhatsApp broadcasts, email campaigns, a four-channel inbox, AI replies, bookings and Google reviews on a rupee plan from ₹999/month. Choose Trengo if you want a polished omnichannel inbox that also handles email threads and voice calls, with its HelpMate AI agent, and you’re fine paying from €299/month.

## Key takeaways

- Trengo starts at €299/month (Boost, billed yearly) for 10 users and 500 conversations a month; HexaFloww starts at ₹999/month.
- Trengo sells WhatsApp broadcasting as an add-on; HexaFloww includes WhatsApp campaigns on every plan.
- HexaFloww sends email marketing campaigns; Trengo handles email as an inbox channel.
- Trengo’s shared inbox covers email, WhatsApp, Instagram, Facebook and more, with voice as an add-on.
- HexaFloww adds WhatsApp booking with reminders and Google review replies.

Trengo is an omnichannel customer-engagement platform from the Netherlands. It brings email, WhatsApp, Instagram, Facebook and more into one shared inbox, with the HelpMate AI agent and AI Journeys. HexaFloww is a marketing suite built around WhatsApp, email and social for Indian businesses.

This page compares the two on pricing, WhatsApp broadcasts, email marketing, local tools, the inbox, voice, AI and automation. HexaFloww is our product, so read it as an informed opinion. Every Trengo fact is taken from Trengo’s own website.

## Quick verdict

Trengo is a polished omnichannel inbox for customer teams, priced in euros with broadcasting as an add-on. HexaFloww is a marketing suite: WhatsApp campaigns with safety rails, email, a four-channel inbox, AI replies, bookings and Google reviews, billed in rupees from ₹999/month.

**Choose HexaFloww if:**

- You want WhatsApp broadcasts included, not added on
- You send email marketing campaigns
- You prefer a rupee price to €299+ a month
- You take appointments or manage Google reviews
- You want built-in rails that protect your WhatsApp number

**Choose Trengo if:**

- You want email threads in the same inbox as chats
- You want voice calls alongside messaging
- You need 10–20 users on your base plan

## Feature comparison

| Feature | HexaFloww | Trengo |
| --- | --- | --- |
| Official WhatsApp Business API | Yes Meta Cloud API, your own number | Yes Included on every plan |
| Broadcasts | Yes Every plan, with scheduling and journeys | Partial Add-on |
| Number-protection rails | Yes Frequency caps, quality auto-pause, failure circuit breaker | Partial Not described on its pricing page |
| Email campaigns | Yes Builder, A/B tests, Smart Send (Growth plan) | Partial Email as an inbox channel |
| Google reviews & booking | Yes Review replies, WhatsApp booking with reminders | No Not offered |
| Inbox channels | Yes WhatsApp, Messenger, Instagram and TikTok | Yes Email, WhatsApp, Instagram, Facebook and more |
| Voice | No Not offered | Yes Add-on; full integration on Enterprise |
| AI agent | Yes Every plan; trained on your website and documents | Yes HelpMate on every plan; AI surcharge on some conversations |
| Automation | Yes Journeys with email and WhatsApp steps | Yes AI Journeys (beta) |
| Starting price | Yes ₹999/month | Yes €299/month billed yearly |
| Users included | Yes 3–20 seats by plan | Yes 10 on Boost, 20 on Pro |
| Conversation limits | Yes None on contacts or conversations | Partial 500 or 1,500 a month; €15–18 per extra 100 |
| Billing currency | Yes Rupees via Razorpay | Partial Euros |

## Pricing: ₹999 vs €299

Trengo is priced for European mid-sized teams. HexaFloww is priced for Indian SMBs.

### HexaFloww

- Flat plans from ₹999/month, paid in rupees
- No conversation limits
- Broadcasts and AI included

### Trengo

- Boost €299/month and Pro €499/month, billed yearly
- 500 or 1,500 conversations a month included
- Extra users €25–50 each a month

**Verdict (HexaFloww):** HexaFloww wins on price for Indian businesses.

## WhatsApp broadcasts: included vs add-on

Trengo sells broadcasting as an add-on. HexaFloww includes campaigns, with checks that protect your number.

### HexaFloww

- 4-step campaign wizard with a live audience preview
- Per-contact frequency caps, default 24 hours and 3 a week
- Auto-pause if your quality rating turns red
- Follow-up journeys on delivered, read or replied

### Trengo

- Broadcasting as a paid add-on
- WhatsApp Business API on every plan

**Verdict (HexaFloww):** HexaFloww wins for WhatsApp marketing.

## Email marketing campaigns

Trengo answers email in its inbox. HexaFloww sends email marketing campaigns.

### HexaFloww

- Drag-and-drop builder with A/B tests
- Smart Send at each contact’s usual opening hour
- Email and WhatsApp steps in the same journey

### Trengo

- Email threads in the shared inbox
- No email campaign builder listed

> “Email the festive sale to everyone, then WhatsApp the people who didn’t open it within two days.”

**Verdict (HexaFloww):** HexaFloww wins for email marketing.

## Bookings and Google reviews for local businesses

Clinics, salons and coaching centres need appointments and good Google reviews. HexaFloww covers both.

### HexaFloww

- Booking inside WhatsApp with reminders and Google Calendar sync
- Reply to Google reviews with AI-drafted suggestions
- Search Console and GA4 reports

### Trengo

- No booking tools listed
- No Google review or SEO tools

**Verdict (HexaFloww):** HexaFloww wins for appointment-based and local businesses.

## Inbox: Trengo brings email in too

Both give teams a shared inbox. Trengo also pulls in email threads.

### HexaFloww

- WhatsApp, Messenger, Instagram DMs and TikTok (Growth)
- Facebook and Instagram comment replies
- Assignment with an email to the assignee

### Trengo

- Email, WhatsApp, Instagram, Facebook and more
- 10–20 users on the base plans
- Phone support and success manager on Pro

**Verdict (Trengo):** Trengo wins for teams that handle email support alongside chat.

## Voice calls

Trengo can add phone calls to the same workspace. HexaFloww doesn’t offer voice.

### HexaFloww

- WhatsApp, email, Instagram, Messenger and TikTok
- No voice calls

### Trengo

- Voice calling add-on on Boost and Pro
- Full voice integration on Enterprise

**Verdict (Trengo):** Trengo wins for voice.

## AI agents on every plan

Both include an AI agent that answers customers from your own knowledge.

### HexaFloww

- AI auto-reply trained on your website, documents and notes
- Hands chats to a human when it should
- Removes any link that isn’t from your own site
- Scores every inbound chat for buying intent

### Trengo

- HelpMate AI agent on every plan
- €0.25–0.30 surcharge on some AI-handled conversations
- API actions for AI on Pro

> “Can I change my delivery slot to Saturday morning?”

**Verdict (Tie):** A tie: both offer capable AI agents on every plan.

## Automated journeys

Both automate follow-ups, in different ways.

### HexaFloww

- Journeys with email and WhatsApp steps
- Triggers on opens, clicks, replies and Shopify events
- Dynamic segments that update themselves

### Trengo

- AI Journeys (beta, pricing may change)
- Automation across inbox channels

**Verdict (Tie):** A tie: HexaFloww for marketing journeys, Trengo for AI-led service flows.

## Pricing

Trengo bills in euros with conversation limits and add-ons. HexaFloww is a flat rupee plan with broadcasts and AI included.

### HexaFloww

Flat monthly plans in rupees, limited by projects, seats and AI credits, not by how many contacts you talk to.

| Plan | Price | What you get |
| --- | --- | --- |
| WhatsApp Only | ₹999/mo | WhatsApp marketing, AI assistant, segments, automations · 1 project, 3 seats |
| Growth | ₹1,999/mo | Adds email, social inbox, Google Business Profile, SEO tools · 3 projects, 5 seats |
| Pro | ₹3,999/mo | 5 projects, 10 seats, 5,000 AI credits |
| Business | ₹6,999/mo | 10 projects, 20 seats, 25,000 AI credits |

- Prices before GST; pay in rupees through Razorpay
- Annual billing saves up to 20%
- WhatsApp message fees are billed separately by Meta
- 3-day free trial with Growth features, no card required

### Trengo

Plans in euros, billed yearly or monthly, with conversation limits and add-ons.

- **Boost:** €299/month yearly (€349 monthly) · 10 users, 500 conversations a month
- **Pro:** €499/month yearly (€599 monthly) · 20 users, 1,500 conversations a month
- **Enterprise:** Custom
- **Add-ons:** Broadcasting, voice, extra conversations €15–18 per 100, extra users €25–50
- **AI surcharge:** €0.25–0.30 per AI-handled conversation where it applies

## Where Trengo is the better choice

- **Email in the inbox:** Email threads alongside WhatsApp, Instagram and Facebook chats.
- **Voice:** Voice calling as an add-on, fully integrated on Enterprise.
- **Seats included:** 10 users on Boost and 20 on Pro.
- **HelpMate AI:** An AI agent on every plan, with API actions on Pro.

## Who should choose which

- **D2C & Shopify brands:** HexaFloww - WhatsApp campaigns, cart messages, email and Instagram DMs in one rupee plan.
- **Clinics, salons & coaching:** HexaFloww - WhatsApp booking with reminders, Google review replies and an AI first responder.
- **Marketing agencies:** HexaFloww - Several client projects on one plan, each with separate data and channels.
- **Restaurants & cafés:** HexaFloww - WhatsApp offers, Google reviews and Instagram DMs in one place.
- **European service teams:** Trengo - Email, chat and voice in one inbox, billed in euros.
- **Email-heavy support desks:** Trengo - Email threads and chats handled side by side.

## Switching from Trengo

Moving is mostly about contacts, templates and your number. Email and social accounts connect fresh in HexaFloww.

1. **Export your contacts**: Download your Trengo contacts as a CSV, including labels and custom fields.
2. **Note your opt-outs**: Keep a list of contacts who opted out so they go straight onto the suppression list.
3. **Import and map fields**: Import the CSV into HexaFloww and map each column to a contact field.
4. **Move your number**: Disconnect your WhatsApp number from Trengo, then connect it to HexaFloww.
5. **Sync your templates**: Sync your approved templates from Meta or re-submit any that don’t carry over.
6. **Schedule your first campaign**: Build a segment, schedule a WhatsApp campaign and add an email follow-up.

A WhatsApp number can only be linked to one provider at a time, so plan the switch for a quiet hour.

## The bottom line

Trengo is a strong omnichannel inbox for customer teams that want email, chat and voice together with an AI agent, priced in euros.

For Indian businesses that want WhatsApp broadcasts, email campaigns, a social inbox, AI replies, bookings and Google reviews on a rupee plan, HexaFloww covers it all from ₹999/month.

## Frequently asked questions

### Is HexaFloww a good Trengo alternative?

Yes, for Indian businesses that want to market on WhatsApp and email as well as answer chats. HexaFloww includes broadcasts, email campaigns, bookings and Google reviews on a rupee plan. Trengo is better if you want email threads and voice calls in the same inbox as your chats.

### How much does Trengo cost?

Trengo’s pricing page lists Boost at €299/month and Pro at €499/month billed yearly (€349 and €599 month-to-month), with 10 and 20 users and 500 and 1,500 conversations a month. Extra conversations cost €15–18 per 100, and broadcasting and voice are add-ons.

### How much does HexaFloww cost?

HexaFloww starts at ₹999/month for the WhatsApp Only plan. Growth costs ₹1,999/month and adds email, the social inbox and Google Business Profile tools. Pro is ₹3,999 and Business is ₹6,999. Prices are before GST, and WhatsApp message fees are billed separately by Meta.

### Does Trengo have a free trial?

Trengo’s pricing page offers a “Try for free” option but doesn’t state the trial length. HexaFloww offers a 3-day trial with Growth features and no credit card.

### Are WhatsApp broadcasts included in Trengo?

No. Trengo lists broadcasting as an add-on on its Boost and Pro plans. HexaFloww includes WhatsApp campaigns, scheduling and follow-up journeys on every plan, including the ₹999/month WhatsApp Only plan.

### Does Trengo have an AI agent?

Yes. Trengo includes its HelpMate AI agent on every plan; some AI-handled conversations carry a surcharge of €0.25–0.30 each. HexaFloww includes AI auto-replies trained on your website and documents on every plan.

### Which is better for email support?

Trengo. It brings email threads into the same shared inbox as WhatsApp and social messages. HexaFloww sends email marketing campaigns, but its inbox covers WhatsApp, Messenger, Instagram and TikTok rather than email threads.

### Can I move my WhatsApp number from Trengo to HexaFloww?

Yes. Your WhatsApp Business number belongs to your Meta account, so it can be connected to HexaFloww after you disconnect it from Trengo. Export your contacts and opt-outs first, then sync or re-submit your approved templates.

## Sources

- Trengo’s official pricing page, plans, euro prices, users, conversations, add-ons and AI surcharge, checked 11 October 2026
- HexaFloww pricing and product, plans, limits, trial and features, our own product