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Comparison

HexaFloww vs Bitrix24: Focused Marketing vs Workspace

Bitrix24 is an all-in-one business workspace: CRM, tasks, projects, chat, contact centre, sites and HR, with a free plan and rupee pricing per organisation. HexaFloww is a focused marketing suite: WhatsApp campaigns with safety rails, email, a social inbox, AI replies, bookings and Google reviews from ₹999/month. Here’s an honest, side-by-side look.

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HexaFloww vs Bitrix24 comparison: Indian SMBs, D2C brands and agencies that want a focused WhatsApp, email and social marketing suite.
The short answer

HexaFloww or Bitrix24?
Here’s the honest answer.

Choose HexaFloww if you want a focused tool for WhatsApp and email campaigns, an Instagram, Messenger and TikTok inbox, AI replies, bookings and Google reviews from ₹999/month. Choose Bitrix24 if you want one workspace for CRM, tasks, projects, team chat and HR, and you’re happy to set up marketing inside a much broader system.

See the full comparison
4 areas where HexaFloww comes out ahead
2 ties where it depends on your business
2 areas where Bitrix24 is stronger

Key takeaways

01

Bitrix24 is a company-wide workspace; HexaFloww is a marketing suite built around WhatsApp.

02

Bitrix24 lists WhatsApp marketing from Standard (₹6,890/month) and email marketing from Professional (₹13,790/month); HexaFloww starts at ₹999/month.

03

Bitrix24 has a free plan and covers many users: 50 on Standard, 100 on Professional.

04

HexaFloww includes WhatsApp campaign safety rails, AI replies trained on your website and Google review replies.

05

Bitrix24 leads on tasks, projects, sales CRM, telephony and HR tools.

Bitrix24 is an all-in-one workspace: CRM, tasks and projects, team chat and video, a contact centre, website builder, marketing, e-signature and HR tools, priced per organisation in rupees. HexaFloww is a focused marketing suite built around WhatsApp, email and social.

This page compares the two on WhatsApp campaigns, AI, Google reviews, ease of use, booking, the inbox, CRM and collaboration. HexaFloww is our product, so read it as an informed opinion. Every Bitrix24 fact is taken from Bitrix24’s own website.

Quick verdict

Two good tools.
Built for different jobs.

Bitrix24 is a huge, good-value workspace for running much of a company in one place. HexaFloww is a focused marketing suite: WhatsApp campaigns with safety rails, email, a four-channel inbox, AI replies, bookings and Google reviews, from ₹999/month, simple enough to start in a day.

Best for most Indian businesses

Choose HexaFloww if…

  • Marketing on WhatsApp is your priority
  • You want WhatsApp campaigns without a ₹6,890 plan
  • You want AI replies trained on your website
  • You manage Google reviews and local SEO
  • You want something your team can learn in a day

Choose Bitrix24 if…

  • You want tasks, projects and team chat in the same tool
  • You need a sales CRM with telephony
  • You have many staff to put on one plan
  • You want HR and e-signature tools too
Side by side

HexaFloww vs Bitrix24.
Feature by feature.

Included Partial / add-on Not offered

Marketing

WhatsApp marketing

HexaFloww: Every plan, from ₹999/month

Bitrix24: From Standard, ₹6,890/month

Number-protection rails

HexaFloww: Frequency caps, quality auto-pause, failure circuit breaker

Bitrix24: Not described on its pricing page

Email marketing

HexaFloww: Builder, A/B tests, Smart Send (Growth, ₹1,999)

Bitrix24: From Professional, ₹13,790/month

Google reviews & SEO

HexaFloww: Review replies, posts, Search Console, GA4, SEO audit

Bitrix24: Not offered

Conversations & AI

Inbox channels

HexaFloww: WhatsApp, Messenger, Instagram and TikTok

Bitrix24: Contact centre: WhatsApp, Instagram, live chat, email, telephony

AI replies

HexaFloww: Trained on your website and documents

Bitrix24: CoPilot for call transcripts, tasks and chat ideas

Booking

HexaFloww: Inside WhatsApp, with reminders and Google Calendar sync

Bitrix24: Booking on Professional

Workspace

Sales CRM

HexaFloww: Contacts, segments and lead scoring

Bitrix24: Pipelines, invoices, estimates, sales automation

Tasks & projects

HexaFloww: Not offered

Bitrix24: Kanban, Gantt, unlimited projects

Team chat & HR

HexaFloww: Not offered

Bitrix24: Chat, video calls, HR and time tracking

Website builder

HexaFloww: Not offered

Bitrix24: Website builder and web forms

Pricing & billing

Starting price

HexaFloww: ₹999/month

Bitrix24: Free plan; paid from ₹2,990/month

Users

HexaFloww: 3–20 seats by plan

Bitrix24: 5 to 10,000 users by plan

Free trial / plan

HexaFloww: 3-day trial, Growth features

Bitrix24: Free plan

Area by area

8 areas.
Each with a clear winner.

Area 01 · WhatsApp campaigns

HexaFloww

WhatsApp campaigns from ₹999 with safety rails

Bitrix24 lists WhatsApp marketing from its Standard plan. HexaFloww includes it from the entry plan, with checks that protect your number.

HexaFloww

  • 4-step campaign wizard with a live audience preview
  • Per-contact frequency caps, default 24 hours and 3 a week
  • Auto-pause if your quality rating turns red
  • Follow-up journeys on delivered, read or replied

Bitrix24

  • WhatsApp marketing from Standard (₹6,890/month)
  • WhatsApp in the contact centre
  • No comparable number-protection rails described

Verdict: HexaFloww wins for WhatsApp-first marketing on a small budget.

Explore WhatsApp marketing

Area 02 · AI

HexaFloww

AI that answers your customers

Bitrix24’s CoPilot helps your team work faster. HexaFloww’s AI answers customers directly, from your own website.

HexaFloww

  • AI auto-reply trained on your website, documents and notes
  • Hands chats to a human when it should
  • Removes any link that isn’t from your own site
  • Scores every inbound chat for buying intent

Bitrix24

  • CoPilot call transcription in the CRM
  • AI task descriptions and chat ideas
  • AI-powered sales on Professional
“Do you have the 6-seater sofa in grey, and can you deliver to Thane?”

Verdict: HexaFloww wins for AI customer replies.

How AI auto-replies work

Area 03 · Reviews & SEO

HexaFloww

Google reviews and website SEO

For local businesses, Google is where new customers start. HexaFloww covers it; Bitrix24 doesn’t.

HexaFloww

  • Reply to Google reviews with AI-drafted suggestions
  • Publish Google Business Profile posts
  • Search Console, Google Analytics 4 and an SEO audit

Bitrix24

  • No Google review management
  • No Search Console or SEO reporting

Verdict: Only HexaFloww helps you get found on Google.

Google Business Profile tools

Area 04 · Ease of use

HexaFloww

Ease of use: focused vs everything

Bitrix24 does a great deal, which means more to configure. HexaFloww does marketing, so it’s quicker to learn.

HexaFloww

  • Connect WhatsApp with Meta’s guided signup
  • Onboarding checklist on the dashboard
  • AI assistant that drafts campaigns and segments

Bitrix24

  • CRM, tasks, sites, HR and more in one tool
  • Many settings to configure
  • Local partners for implementation

Verdict: HexaFloww wins for small teams that want to start marketing today.

Meet the AI assistant

Area 05 · Booking

Tie

Appointments and booking

Both tools can take bookings. HexaFloww does it inside WhatsApp; Bitrix24 includes booking on Professional.

HexaFloww

  • Booking inside WhatsApp with live slot availability
  • Automatic reminders before each appointment
  • One-way sync to Google Calendar

Bitrix24

  • Booking on Professional
  • Shared calendars on every plan

Verdict: A tie: HexaFloww books inside WhatsApp from ₹999; Bitrix24 bundles booking with its wider workspace.

See WhatsApp booking

Area 06 · Inbox

Tie

Inbox: social DMs vs contact centre

Both bring customer conversations into one place for your team.

HexaFloww

  • WhatsApp, Messenger, Instagram DMs and TikTok (Growth)
  • Facebook and Instagram comment replies
  • Assignment with an email to the assignee

Bitrix24

  • Contact centre with WhatsApp, Instagram and live chat
  • Telephony and email in the same place
  • Call tracking on Professional

Verdict: A tie: HexaFloww for social DMs and comments, Bitrix24 for calls and live chat.

See the unified inbox

Area 07 · Sales CRM

Bitrix24

Sales CRM: Bitrix24 goes deeper

If you run deals, quotes and invoices, Bitrix24 has a full sales CRM.

HexaFloww

  • Contacts, dynamic segments and lead scoring
  • Connectors for HubSpot, Shopify and form tools

Bitrix24

  • Sales pipelines and recurring deals
  • Invoices, estimates and online payments
  • Sales automation and e-commerce

Verdict: Bitrix24 wins for sales teams.

Area 08 · Collaboration

Bitrix24

Tasks, projects and team collaboration

Bitrix24 runs internal work too, something HexaFloww doesn’t try to do.

HexaFloww

  • Team roles from admin to viewer
  • Notifications and assignment emails
  • No tasks, projects or team chat

Bitrix24

  • Tasks with Kanban and Gantt views
  • Team chat and video calls
  • HR tools, time tracking and e-signature

Verdict: Bitrix24 wins for running your whole team in one tool.

Who should choose which

Pick by business type.
And where Bitrix24 wins.

D2C & Shopify brands

HexaFloww

WhatsApp campaigns, cart messages, email and Instagram DMs from ₹999/month.

HexaFloww for e-commerce

Clinics, salons & coaching

HexaFloww

WhatsApp booking with reminders, Google review replies and an AI first responder.

HexaFloww for healthcare

Marketing agencies

HexaFloww

Several client projects on one plan, each with separate data and channels.

HexaFloww for agencies

Restaurants & cafés

HexaFloww

WhatsApp offers, Google reviews and Instagram DMs in one place.

HexaFloww for restaurants

Growing SMEs with many staff

Bitrix24

CRM, tasks, chat and HR for 50–100 users on one plan.

B2B sales teams

Bitrix24

Pipelines, quotes, invoices and telephony together.

Where Bitrix24 is the better choice

A useful comparison is clear about our own gaps too.

All-in-one workspace

CRM, tasks, projects, chat, video, HR and sites in one tool.

Many users

50 users on Standard and 100 on Professional.

Free plan

A free plan with a basic CRM, tasks and team chat.

Sales CRM

Pipelines, invoices, estimates, telephony and sales automation.

Migration

Switching from Bitrix24?
Six steps, one afternoon.

Moving the marketing side is mostly contacts, templates and your WhatsApp number. Email and social accounts connect fresh in HexaFloww.

  1. 01

    Export your contacts

    Export CRM contacts and opt-in status from Bitrix24 as a CSV.

  2. 02

    Note your opt-outs

    Keep a list of unsubscribed contacts so they go straight onto the suppression list.

  3. 03

    Import and map fields

    Import the CSV into HexaFloww and map each column to a contact field.

  4. 04

    Move your number

    Disconnect your WhatsApp number from Bitrix24, then connect it to HexaFloww.

  5. 05

    Sync your templates

    Sync your approved templates from Meta or re-submit any that don’t carry over.

  6. 06

    Schedule your first campaign

    Build a segment, schedule a WhatsApp campaign and add an email follow-up.

Tip: Keep Bitrix24 for tasks, projects and your sales CRM if you use them. HexaFloww can run marketing alongside.

FAQ

HexaFloww vs Bitrix24.
Questions people ask.

Still have questions?Talk to us

For marketing, yes. HexaFloww is simpler and focused on WhatsApp, email, the social inbox, AI replies, bookings and Google reviews. If you want CRM, tasks, projects, team chat and HR in one workspace, Bitrix24 does far more, and some businesses use both.

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