# HexaFloww vs Bitrix24: Focused Marketing vs Workspace

_Source: https://hexafloww.com/compare/hexafloww-vs-bitrix24 · Competitor facts last verified 2026-10-11_

> **Quick answer:** Choose HexaFloww if you want a focused tool for WhatsApp and email campaigns, an Instagram, Messenger and TikTok inbox, AI replies, bookings and Google reviews from ₹999/month. Choose Bitrix24 if you want one workspace for CRM, tasks, projects, team chat and HR, and you’re happy to set up marketing inside a much broader system.

## Key takeaways

- Bitrix24 is a company-wide workspace; HexaFloww is a marketing suite built around WhatsApp.
- Bitrix24 lists WhatsApp marketing from Standard (₹6,890/month) and email marketing from Professional (₹13,790/month); HexaFloww starts at ₹999/month.
- Bitrix24 has a free plan and covers many users: 50 on Standard, 100 on Professional.
- HexaFloww includes WhatsApp campaign safety rails, AI replies trained on your website and Google review replies.
- Bitrix24 leads on tasks, projects, sales CRM, telephony and HR tools.

Bitrix24 is an all-in-one workspace: CRM, tasks and projects, team chat and video, a contact centre, website builder, marketing, e-signature and HR tools, priced per organisation in rupees. HexaFloww is a focused marketing suite built around WhatsApp, email and social.

This page compares the two on WhatsApp campaigns, AI, Google reviews, ease of use, booking, the inbox, CRM and collaboration. HexaFloww is our product, so read it as an informed opinion. Every Bitrix24 fact is taken from Bitrix24’s own website.

## Quick verdict

Bitrix24 is a huge, good-value workspace for running much of a company in one place. HexaFloww is a focused marketing suite: WhatsApp campaigns with safety rails, email, a four-channel inbox, AI replies, bookings and Google reviews, from ₹999/month, simple enough to start in a day.

**Choose HexaFloww if:**

- Marketing on WhatsApp is your priority
- You want WhatsApp campaigns without a ₹6,890 plan
- You want AI replies trained on your website
- You manage Google reviews and local SEO
- You want something your team can learn in a day

**Choose Bitrix24 if:**

- You want tasks, projects and team chat in the same tool
- You need a sales CRM with telephony
- You have many staff to put on one plan
- You want HR and e-signature tools too

## Feature comparison

| Feature | HexaFloww | Bitrix24 |
| --- | --- | --- |
| WhatsApp marketing | Yes Every plan, from ₹999/month | Yes From Standard, ₹6,890/month |
| Number-protection rails | Yes Frequency caps, quality auto-pause, failure circuit breaker | Partial Not described on its pricing page |
| Email marketing | Yes Builder, A/B tests, Smart Send (Growth, ₹1,999) | Yes From Professional, ₹13,790/month |
| Google reviews & SEO | Yes Review replies, posts, Search Console, GA4, SEO audit | No Not offered |
| Inbox channels | Yes WhatsApp, Messenger, Instagram and TikTok | Yes Contact centre: WhatsApp, Instagram, live chat, email, telephony |
| AI replies | Yes Trained on your website and documents | Partial CoPilot for call transcripts, tasks and chat ideas |
| Booking | Yes Inside WhatsApp, with reminders and Google Calendar sync | Yes Booking on Professional |
| Sales CRM | Partial Contacts, segments and lead scoring | Yes Pipelines, invoices, estimates, sales automation |
| Tasks & projects | No Not offered | Yes Kanban, Gantt, unlimited projects |
| Team chat & HR | No Not offered | Yes Chat, video calls, HR and time tracking |
| Website builder | No Not offered | Yes Website builder and web forms |
| Starting price | Yes ₹999/month | Yes Free plan; paid from ₹2,990/month |
| Users | Partial 3–20 seats by plan | Yes 5 to 10,000 users by plan |
| Free trial / plan | Yes 3-day trial, Growth features | Yes Free plan |

## WhatsApp campaigns from ₹999 with safety rails

Bitrix24 lists WhatsApp marketing from its Standard plan. HexaFloww includes it from the entry plan, with checks that protect your number.

### HexaFloww

- 4-step campaign wizard with a live audience preview
- Per-contact frequency caps, default 24 hours and 3 a week
- Auto-pause if your quality rating turns red
- Follow-up journeys on delivered, read or replied

### Bitrix24

- WhatsApp marketing from Standard (₹6,890/month)
- WhatsApp in the contact centre
- No comparable number-protection rails described

**Verdict (HexaFloww):** HexaFloww wins for WhatsApp-first marketing on a small budget.

## AI that answers your customers

Bitrix24’s CoPilot helps your team work faster. HexaFloww’s AI answers customers directly, from your own website.

### HexaFloww

- AI auto-reply trained on your website, documents and notes
- Hands chats to a human when it should
- Removes any link that isn’t from your own site
- Scores every inbound chat for buying intent

### Bitrix24

- CoPilot call transcription in the CRM
- AI task descriptions and chat ideas
- AI-powered sales on Professional

> “Do you have the 6-seater sofa in grey, and can you deliver to Thane?”

**Verdict (HexaFloww):** HexaFloww wins for AI customer replies.

## Google reviews and website SEO

For local businesses, Google is where new customers start. HexaFloww covers it; Bitrix24 doesn’t.

### HexaFloww

- Reply to Google reviews with AI-drafted suggestions
- Publish Google Business Profile posts
- Search Console, Google Analytics 4 and an SEO audit

### Bitrix24

- No Google review management
- No Search Console or SEO reporting

**Verdict (HexaFloww):** Only HexaFloww helps you get found on Google.

## Ease of use: focused vs everything

Bitrix24 does a great deal, which means more to configure. HexaFloww does marketing, so it’s quicker to learn.

### HexaFloww

- Connect WhatsApp with Meta’s guided signup
- Onboarding checklist on the dashboard
- AI assistant that drafts campaigns and segments

### Bitrix24

- CRM, tasks, sites, HR and more in one tool
- Many settings to configure
- Local partners for implementation

**Verdict (HexaFloww):** HexaFloww wins for small teams that want to start marketing today.

## Appointments and booking

Both tools can take bookings. HexaFloww does it inside WhatsApp; Bitrix24 includes booking on Professional.

### HexaFloww

- Booking inside WhatsApp with live slot availability
- Automatic reminders before each appointment
- One-way sync to Google Calendar

### Bitrix24

- Booking on Professional
- Shared calendars on every plan

**Verdict (Tie):** A tie: HexaFloww books inside WhatsApp from ₹999; Bitrix24 bundles booking with its wider workspace.

## Inbox: social DMs vs contact centre

Both bring customer conversations into one place for your team.

### HexaFloww

- WhatsApp, Messenger, Instagram DMs and TikTok (Growth)
- Facebook and Instagram comment replies
- Assignment with an email to the assignee

### Bitrix24

- Contact centre with WhatsApp, Instagram and live chat
- Telephony and email in the same place
- Call tracking on Professional

**Verdict (Tie):** A tie: HexaFloww for social DMs and comments, Bitrix24 for calls and live chat.

## Sales CRM: Bitrix24 goes deeper

If you run deals, quotes and invoices, Bitrix24 has a full sales CRM.

### HexaFloww

- Contacts, dynamic segments and lead scoring
- Connectors for HubSpot, Shopify and form tools

### Bitrix24

- Sales pipelines and recurring deals
- Invoices, estimates and online payments
- Sales automation and e-commerce

**Verdict (Bitrix24):** Bitrix24 wins for sales teams.

## Tasks, projects and team collaboration

Bitrix24 runs internal work too, something HexaFloww doesn’t try to do.

### HexaFloww

- Team roles from admin to viewer
- Notifications and assignment emails
- No tasks, projects or team chat

### Bitrix24

- Tasks with Kanban and Gantt views
- Team chat and video calls
- HR tools, time tracking and e-signature

**Verdict (Bitrix24):** Bitrix24 wins for running your whole team in one tool.

## Pricing

Bitrix24 prices per organisation in rupees, with WhatsApp marketing from Standard. HexaFloww starts at ₹999/month with WhatsApp campaigns and AI included.

### HexaFloww

Flat monthly plans in rupees, limited by projects, seats and AI credits, not by how many contacts you talk to.

| Plan | Price | What you get |
| --- | --- | --- |
| WhatsApp Only | ₹999/mo | WhatsApp marketing, AI assistant, segments, automations · 1 project, 3 seats |
| Growth | ₹1,999/mo | Adds email, social inbox, Google Business Profile, SEO tools · 3 projects, 5 seats |
| Pro | ₹3,999/mo | 5 projects, 10 seats, 5,000 AI credits |
| Business | ₹6,999/mo | 10 projects, 20 seats, 25,000 AI credits |

- Prices before GST; pay in rupees through Razorpay
- Annual billing saves up to 20%
- WhatsApp message fees are billed separately by Meta
- 3-day free trial with Growth features, no card required

### Bitrix24

A free plan plus paid plans per organisation in rupees, billed monthly or yearly (prices as of March 2026).

- **Free:** ₹0 · basic CRM, tasks, calendars, chat and video, 5 GB
- **Basic:** ₹2,990/month (₹1,910 yearly) · 5 users, pipelines, telephony, website builder
- **Standard:** ₹6,890/month (₹4,790 yearly) · 50 users, WhatsApp marketing, sales automation
- **Professional:** ₹13,790/month (₹9,590 yearly) · 100 users, email marketing, booking, AI-powered sales
- **Enterprise:** From ₹27,590/month · 250+ users, SLA, branch accounts

## Where Bitrix24 is the better choice

- **All-in-one workspace:** CRM, tasks, projects, chat, video, HR and sites in one tool.
- **Many users:** 50 users on Standard and 100 on Professional.
- **Free plan:** A free plan with a basic CRM, tasks and team chat.
- **Sales CRM:** Pipelines, invoices, estimates, telephony and sales automation.

## Who should choose which

- **D2C & Shopify brands:** HexaFloww - WhatsApp campaigns, cart messages, email and Instagram DMs from ₹999/month.
- **Clinics, salons & coaching:** HexaFloww - WhatsApp booking with reminders, Google review replies and an AI first responder.
- **Marketing agencies:** HexaFloww - Several client projects on one plan, each with separate data and channels.
- **Restaurants & cafés:** HexaFloww - WhatsApp offers, Google reviews and Instagram DMs in one place.
- **Growing SMEs with many staff:** Bitrix24 - CRM, tasks, chat and HR for 50–100 users on one plan.
- **B2B sales teams:** Bitrix24 - Pipelines, quotes, invoices and telephony together.

## Switching from Bitrix24

Moving the marketing side is mostly contacts, templates and your WhatsApp number. Email and social accounts connect fresh in HexaFloww.

1. **Export your contacts**: Export CRM contacts and opt-in status from Bitrix24 as a CSV.
2. **Note your opt-outs**: Keep a list of unsubscribed contacts so they go straight onto the suppression list.
3. **Import and map fields**: Import the CSV into HexaFloww and map each column to a contact field.
4. **Move your number**: Disconnect your WhatsApp number from Bitrix24, then connect it to HexaFloww.
5. **Sync your templates**: Sync your approved templates from Meta or re-submit any that don’t carry over.
6. **Schedule your first campaign**: Build a segment, schedule a WhatsApp campaign and add an email follow-up.

Keep Bitrix24 for tasks, projects and your sales CRM if you use them. HexaFloww can run marketing alongside.

## The bottom line

Bitrix24 is a strong, good-value choice for companies that want CRM, tasks, projects, team chat and HR in one workspace for many users.

For Indian businesses that want a focused marketing tool (WhatsApp campaigns, email, a social inbox, AI replies, bookings and Google reviews), HexaFloww covers it from ₹999/month and is simpler to start.

## Frequently asked questions

### Is HexaFloww a good Bitrix24 alternative?

For marketing, yes. HexaFloww is simpler and focused on WhatsApp, email, the social inbox, AI replies, bookings and Google reviews. If you want CRM, tasks, projects, team chat and HR in one workspace, Bitrix24 does far more, and some businesses use both.

### How much does Bitrix24 cost in India?

Bitrix24’s India pricing page lists a free plan, Basic at ₹2,990/month (5 users), Standard at ₹6,890 (50 users), Professional at ₹13,790 (100 users) and Enterprise from ₹27,590, billed monthly. Annual billing lowers the monthly price: Basic drops to ₹1,910.

### How much does HexaFloww cost?

HexaFloww starts at ₹999/month for the WhatsApp Only plan. Growth costs ₹1,999/month and adds email, the social inbox and Google Business Profile tools. Pro is ₹3,999 and Business is ₹6,999. Prices are before GST, and WhatsApp message fees are billed separately by Meta.

### Does Bitrix24 have a free plan?

Yes. Bitrix24’s free plan includes a basic CRM, tasks, shared calendars, chat and video calls with 5 GB of storage. WhatsApp marketing and email marketing are on paid plans. HexaFloww offers a 3-day trial with Growth features.

### Which Bitrix24 plan includes WhatsApp marketing?

Bitrix24 lists WhatsApp marketing from its Standard plan at ₹6,890/month, and email marketing and booking from Professional at ₹13,790/month. HexaFloww includes WhatsApp campaigns from ₹999/month and adds email on Growth at ₹1,999.

### Does HexaFloww have tasks or project management?

No. HexaFloww focuses on marketing and customer conversations. It doesn’t include tasks, projects, team chat, HR or a website builder. Bitrix24 covers all of those.

### Which is easier to set up?

HexaFloww, for marketing. You connect your WhatsApp number and send a campaign the same day, with an onboarding checklist on the dashboard. Bitrix24 covers far more of your business, so it takes longer to configure.

### Can I move from Bitrix24 to HexaFloww?

Yes. Export your CRM contacts and opt-outs as a CSV and import them into HexaFloww. If your WhatsApp number is connected to Bitrix24, disconnect it there and connect it to HexaFloww, then sync or re-submit your approved templates.

## Sources

- Bitrix24’s official India pricing page, plans, rupee prices, users and features by plan, checked 11 October 2026
- HexaFloww pricing and product, plans, limits, trial and features, our own product