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Comparison

HexaFloww vs Tidio: WhatsApp Campaigns, Not Just Chat

Tidio is a live-chat and helpdesk tool with the Lyro AI agent, popular with online stores and priced in US dollars with AI as an add-on. HexaFloww is a marketing suite: WhatsApp campaigns with safety rails, email, a social inbox, AI replies, bookings and Google reviews from ₹999/month. Here’s an honest, side-by-side look.

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HexaFloww vs Tidio comparison: Indian SMBs, D2C brands and agencies that want WhatsApp campaigns, email and a social inbox on a rupee plan.
The short answer

HexaFloww or Tidio?
Here’s the honest answer.

Choose HexaFloww if you want WhatsApp campaigns, email marketing, a four-channel inbox, AI replies, bookings and Google reviews on a rupee plan from ₹999/month. Choose Tidio if your priority is live chat on your website, with a free plan, the Lyro AI agent as an add-on and simple helpdesk ticketing for an online store.

See the full comparison
4 areas where HexaFloww comes out ahead
2 ties where it depends on your business
2 areas where Tidio is stronger

Key takeaways

01

Tidio is a website live-chat and helpdesk tool; HexaFloww is a marketing suite built around WhatsApp.

02

Tidio has a free plan (50 conversations), Starter at $24.17/month and Growth from $49.17/month; HexaFloww starts at ₹999/month.

03

Tidio’s Lyro AI agent is an add-on from $32.50/month for 50 conversations; HexaFloww includes AI replies on every plan.

04

HexaFloww sends WhatsApp and email campaigns with safety rails, which Tidio doesn’t list.

05

Tidio leads on website live chat, visitor Flows and a generous free plan.

Tidio is a customer-service tool that combines website live chat, ticketing and the Lyro AI agent, with Messenger, Instagram, WhatsApp and email integrations. It’s especially popular with small online stores. HexaFloww is a marketing suite built around WhatsApp, email and social for Indian businesses.

This page compares the two on WhatsApp campaigns, email, AI, local tools, live chat, pricing, Shopify and the inbox. HexaFloww is our product, so read it as an informed opinion. Every Tidio fact is taken from Tidio’s own website.

Quick verdict

Two good tools.
Built for different jobs.

Tidio is a friendly, affordable live-chat and helpdesk tool with a strong AI add-on. HexaFloww is a marketing suite: WhatsApp campaigns with safety rails, email, a four-channel inbox, AI replies, bookings and Google reviews, billed in rupees from ₹999/month.

Best for most Indian businesses

Choose HexaFloww if…

  • You want to send WhatsApp and email campaigns
  • You want AI replies included, not priced per conversation
  • You prefer a rupee price over US-dollar billing
  • You take appointments or manage Google reviews
  • Customers message you on WhatsApp and Instagram more than your website

Choose Tidio if…

  • Website live chat is your main channel
  • You want a free plan to start
  • You want visitor Flows that trigger on your site
Side by side

HexaFloww vs Tidio.
Feature by feature.

Included Partial / add-on Not offered

Marketing

WhatsApp campaigns

HexaFloww: Every plan, with scheduling and journeys

Tidio: WhatsApp inbox integration; campaigns not listed

Number-protection rails

HexaFloww: Frequency caps, quality auto-pause, failure circuit breaker

Tidio: Not described on its pricing page

Email campaigns

HexaFloww: Builder, A/B tests, Smart Send (Growth plan)

Tidio: Email as an inbox integration

Google reviews & booking

HexaFloww: Review replies, WhatsApp booking with reminders

Tidio: Not offered

Chat & AI

Website live chat

HexaFloww: Free WhatsApp chat button

Tidio: Live chat and ticketing on every plan

Inbox channels

HexaFloww: WhatsApp, Messenger, Instagram and TikTok

Tidio: Live chat, Messenger, Instagram, WhatsApp, email

AI agent

HexaFloww: Every plan; trained on your website and documents

Tidio: Lyro add-on from $32.50/month (50 conversations)

Visitor automation

HexaFloww: Journeys on contact events

Tidio: Flows add-on, from $24.17/month

Shopify

HexaFloww: Cart and order-update messages, live order lookup

Tidio: Native Shopify actions on Growth and up

Pricing & billing

Starting price

HexaFloww: ₹999/month

Tidio: Free; Starter $24.17/month

Conversation limits

HexaFloww: None on contacts or conversations

Tidio: 50 free, 100 on Starter, from 250 on Growth

Free plan / trial

HexaFloww: 3-day trial, Growth features, no card

Tidio: Free plan; 7-day trial of paid plans

Area by area

8 areas.
Each with a clear winner.

Area 01 · WhatsApp campaigns

HexaFloww

WhatsApp campaigns with safety rails

Tidio connects WhatsApp to its inbox. HexaFloww lets you market on it, with checks that protect your number.

HexaFloww

  • 4-step campaign wizard with a live audience preview
  • Per-contact frequency caps, default 24 hours and 3 a week
  • Auto-pause if your quality rating turns red
  • Follow-up journeys on delivered, read or replied

Tidio

  • WhatsApp integration in the inbox
  • Broadcast campaigns not listed on its pricing page

Verdict: HexaFloww wins for WhatsApp marketing.

Explore WhatsApp marketing

Area 02 · Email marketing

HexaFloww

Email marketing campaigns

Tidio answers email in its inbox. HexaFloww sends email marketing campaigns.

HexaFloww

  • Drag-and-drop builder with A/B tests
  • Smart Send at each contact’s usual opening hour
  • Email and WhatsApp steps in the same journey

Tidio

  • Email integration for support
  • No email campaign builder listed
“Email the festive sale to everyone, then WhatsApp the people who didn’t open it within two days.”

Verdict: HexaFloww wins for email marketing.

Explore email campaigns

Area 03 · AI

HexaFloww

AI replies: included vs per conversation

Both answer customers with AI. HexaFloww includes it; Tidio sells Lyro by the conversation.

HexaFloww

  • AI auto-reply trained on your website, documents and notes
  • Hands chats to a human when it should
  • Removes any link that isn’t from your own site
  • Scores every inbound chat for buying intent

Tidio

  • Lyro AI agent from $32.50/month for 50 conversations
  • First 50 Lyro conversations free
  • Premium: 3,000+ Lyro conversations with a guaranteed 50% resolution rate
“Is the blue kurta available in XL, and how long does delivery take to Jaipur?”

Verdict: HexaFloww wins on included AI; Lyro is strong if you’ll pay per conversation.

How AI auto-replies work

Area 04 · Booking & reviews

HexaFloww

Bookings and Google reviews for local businesses

Clinics, salons and coaching centres need appointments and good Google reviews. HexaFloww covers both.

HexaFloww

  • Booking inside WhatsApp with reminders and Google Calendar sync
  • Reply to Google reviews with AI-drafted suggestions
  • Search Console and GA4 reports

Tidio

  • No booking tools listed
  • No Google review or SEO tools

Verdict: HexaFloww wins for appointment-based and local businesses.

See WhatsApp booking

Area 05 · Live chat

Tidio

Website live chat: Tidio’s home ground

If most of your conversations start on your website, Tidio is built for that.

HexaFloww

  • Free WhatsApp chat button for your website
  • Visitors continue the chat on WhatsApp

Tidio

  • Live chat and ticketing on every plan
  • Flows that trigger on visitor behaviour
  • Lyro AI answers website visitors

Verdict: Tidio wins for website live chat.

Get the free WhatsApp chat button

Area 06 · Free plan

Tidio

Getting started: free plan vs flat plan

Tidio lets very small stores start free. HexaFloww is a paid plan with more included.

HexaFloww

  • From ₹999/month with campaigns and AI included
  • 3-day free trial, no card
  • No conversation limits

Tidio

  • Free plan with 50 conversations and 10 seats
  • Starter at $24.17/month for 100 conversations
  • 7-day trial, then back to the free plan

Verdict: Tidio wins for very small sites that want to start free.

See HexaFloww pricing

Area 07 · Shopify

Tie

Shopify stores

Both work well for Shopify stores, in different places.

HexaFloww

  • Abandoned-cart and order-update messages on WhatsApp
  • Live “where’s my order” replies, matched to the buyer’s number
  • Shopify customers synced as contacts

Tidio

  • Native Shopify actions in chat on Growth and up
  • Lyro answers product and order questions

Verdict: A tie: HexaFloww for WhatsApp follow-ups, Tidio for on-site chat.

HexaFloww for e-commerce

Area 08 · Inbox

Tie

Shared inbox

Both bring several channels into one inbox for your team.

HexaFloww

  • WhatsApp, Messenger, Instagram DMs and TikTok (Growth)
  • Facebook and Instagram comment replies
  • Assignment with an email to the assignee

Tidio

  • Live chat, Messenger, Instagram, WhatsApp and email
  • Ticketing on every plan
  • 10 seats on Free, Starter and Growth

Verdict: A tie: HexaFloww for social DMs and comments, Tidio for website chat and tickets.

See the unified inbox
Who should choose which

Pick by business type.
And where Tidio wins.

D2C & Shopify brands

HexaFloww

WhatsApp campaigns, cart messages, email and Instagram DMs in one rupee plan.

HexaFloww for e-commerce

Clinics, salons & coaching

HexaFloww

WhatsApp booking with reminders, Google review replies and an AI first responder.

HexaFloww for healthcare

Marketing agencies

HexaFloww

Several client projects on one plan, each with separate data and channels.

HexaFloww for agencies

Schools & institutes

HexaFloww

Admissions campaigns on WhatsApp and email, with Instagram enquiries in one inbox.

HexaFloww for education

Small web stores

Tidio

Website live chat with a free plan and AI add-on.

Website-first support teams

Tidio

Live chat, tickets and visitor Flows.

Where Tidio is the better choice

A useful comparison is clear about our own gaps too.

Website live chat

Live chat and ticketing on every plan, including free.

Free plan

50 conversations and 10 seats at no cost.

Lyro AI

A capable AI agent, with a guaranteed resolution rate on Premium.

Visitor Flows

Automations triggered by what visitors do on your site.

Migration

Switching from Tidio?
Six steps, one afternoon.

Moving is mostly contacts and your WhatsApp number. Email and social accounts connect fresh in HexaFloww.

  1. 01

    Export your contacts

    Export contacts and subscribers from Tidio as a CSV.

  2. 02

    Note your opt-outs

    Keep a list of contacts who opted out so they go straight onto the suppression list.

  3. 03

    Import and map fields

    Import the CSV into HexaFloww and map each column to a contact field.

  4. 04

    Connect your channels

    Connect WhatsApp, Instagram and Facebook in HexaFloww; disconnect WhatsApp from Tidio first.

  5. 05

    Train the AI

    Point HexaFloww’s AI at your website and FAQs so it answers like Lyro did.

  6. 06

    Schedule your first campaign

    Build a segment, schedule a WhatsApp campaign and add an email follow-up.

Tip: Add HexaFloww’s free WhatsApp chat button to your site so visitors can still reach you instantly.

FAQ

HexaFloww vs Tidio.
Questions people ask.

Still have questions?Talk to us

Yes, if you want to market on WhatsApp and email, not just chat with website visitors. HexaFloww includes WhatsApp campaigns, email, a social inbox, AI replies, bookings and Google reviews. If live chat on your website is your main need, Tidio is a simple, well-priced choice.

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