# HexaFloww vs Tidio: WhatsApp Campaigns, Not Just Chat _Source: https://hexafloww.com/compare/hexafloww-vs-tidio · Competitor facts last verified 2026-10-11_ > **Quick answer:** Choose HexaFloww if you want WhatsApp campaigns, email marketing, a four-channel inbox, AI replies, bookings and Google reviews on a rupee plan from ₹999/month. Choose Tidio if your priority is live chat on your website, with a free plan, the Lyro AI agent as an add-on and simple helpdesk ticketing for an online store. ## Key takeaways - Tidio is a website live-chat and helpdesk tool; HexaFloww is a marketing suite built around WhatsApp. - Tidio has a free plan (50 conversations), Starter at $24.17/month and Growth from $49.17/month; HexaFloww starts at ₹999/month. - Tidio’s Lyro AI agent is an add-on from $32.50/month for 50 conversations; HexaFloww includes AI replies on every plan. - HexaFloww sends WhatsApp and email campaigns with safety rails, which Tidio doesn’t list. - Tidio leads on website live chat, visitor Flows and a generous free plan. Tidio is a customer-service tool that combines website live chat, ticketing and the Lyro AI agent, with Messenger, Instagram, WhatsApp and email integrations. It’s especially popular with small online stores. HexaFloww is a marketing suite built around WhatsApp, email and social for Indian businesses. This page compares the two on WhatsApp campaigns, email, AI, local tools, live chat, pricing, Shopify and the inbox. HexaFloww is our product, so read it as an informed opinion. Every Tidio fact is taken from Tidio’s own website. ## Quick verdict Tidio is a friendly, affordable live-chat and helpdesk tool with a strong AI add-on. HexaFloww is a marketing suite: WhatsApp campaigns with safety rails, email, a four-channel inbox, AI replies, bookings and Google reviews, billed in rupees from ₹999/month. **Choose HexaFloww if:** - You want to send WhatsApp and email campaigns - You want AI replies included, not priced per conversation - You prefer a rupee price over US-dollar billing - You take appointments or manage Google reviews - Customers message you on WhatsApp and Instagram more than your website **Choose Tidio if:** - Website live chat is your main channel - You want a free plan to start - You want visitor Flows that trigger on your site ## Feature comparison | Feature | HexaFloww | Tidio | | --- | --- | --- | | WhatsApp campaigns | Yes Every plan, with scheduling and journeys | Partial WhatsApp inbox integration; campaigns not listed | | Number-protection rails | Yes Frequency caps, quality auto-pause, failure circuit breaker | No Not described on its pricing page | | Email campaigns | Yes Builder, A/B tests, Smart Send (Growth plan) | Partial Email as an inbox integration | | Google reviews & booking | Yes Review replies, WhatsApp booking with reminders | No Not offered | | Website live chat | Partial Free WhatsApp chat button | Yes Live chat and ticketing on every plan | | Inbox channels | Yes WhatsApp, Messenger, Instagram and TikTok | Yes Live chat, Messenger, Instagram, WhatsApp, email | | AI agent | Yes Every plan; trained on your website and documents | Partial Lyro add-on from $32.50/month (50 conversations) | | Visitor automation | Partial Journeys on contact events | Yes Flows add-on, from $24.17/month | | Shopify | Yes Cart and order-update messages, live order lookup | Yes Native Shopify actions on Growth and up | | Starting price | Yes ₹999/month | Yes Free; Starter $24.17/month | | Conversation limits | Yes None on contacts or conversations | Partial 50 free, 100 on Starter, from 250 on Growth | | Free plan / trial | Yes 3-day trial, Growth features, no card | Yes Free plan; 7-day trial of paid plans | ## WhatsApp campaigns with safety rails Tidio connects WhatsApp to its inbox. HexaFloww lets you market on it, with checks that protect your number. ### HexaFloww - 4-step campaign wizard with a live audience preview - Per-contact frequency caps, default 24 hours and 3 a week - Auto-pause if your quality rating turns red - Follow-up journeys on delivered, read or replied ### Tidio - WhatsApp integration in the inbox - Broadcast campaigns not listed on its pricing page **Verdict (HexaFloww):** HexaFloww wins for WhatsApp marketing. ## Email marketing campaigns Tidio answers email in its inbox. HexaFloww sends email marketing campaigns. ### HexaFloww - Drag-and-drop builder with A/B tests - Smart Send at each contact’s usual opening hour - Email and WhatsApp steps in the same journey ### Tidio - Email integration for support - No email campaign builder listed > “Email the festive sale to everyone, then WhatsApp the people who didn’t open it within two days.” **Verdict (HexaFloww):** HexaFloww wins for email marketing. ## AI replies: included vs per conversation Both answer customers with AI. HexaFloww includes it; Tidio sells Lyro by the conversation. ### HexaFloww - AI auto-reply trained on your website, documents and notes - Hands chats to a human when it should - Removes any link that isn’t from your own site - Scores every inbound chat for buying intent ### Tidio - Lyro AI agent from $32.50/month for 50 conversations - First 50 Lyro conversations free - Premium: 3,000+ Lyro conversations with a guaranteed 50% resolution rate > “Is the blue kurta available in XL, and how long does delivery take to Jaipur?” **Verdict (HexaFloww):** HexaFloww wins on included AI; Lyro is strong if you’ll pay per conversation. ## Bookings and Google reviews for local businesses Clinics, salons and coaching centres need appointments and good Google reviews. HexaFloww covers both. ### HexaFloww - Booking inside WhatsApp with reminders and Google Calendar sync - Reply to Google reviews with AI-drafted suggestions - Search Console and GA4 reports ### Tidio - No booking tools listed - No Google review or SEO tools **Verdict (HexaFloww):** HexaFloww wins for appointment-based and local businesses. ## Website live chat: Tidio’s home ground If most of your conversations start on your website, Tidio is built for that. ### HexaFloww - Free WhatsApp chat button for your website - Visitors continue the chat on WhatsApp ### Tidio - Live chat and ticketing on every plan - Flows that trigger on visitor behaviour - Lyro AI answers website visitors **Verdict (Tidio):** Tidio wins for website live chat. ## Getting started: free plan vs flat plan Tidio lets very small stores start free. HexaFloww is a paid plan with more included. ### HexaFloww - From ₹999/month with campaigns and AI included - 3-day free trial, no card - No conversation limits ### Tidio - Free plan with 50 conversations and 10 seats - Starter at $24.17/month for 100 conversations - 7-day trial, then back to the free plan **Verdict (Tidio):** Tidio wins for very small sites that want to start free. ## Shopify stores Both work well for Shopify stores, in different places. ### HexaFloww - Abandoned-cart and order-update messages on WhatsApp - Live “where’s my order” replies, matched to the buyer’s number - Shopify customers synced as contacts ### Tidio - Native Shopify actions in chat on Growth and up - Lyro answers product and order questions **Verdict (Tie):** A tie: HexaFloww for WhatsApp follow-ups, Tidio for on-site chat. ## Shared inbox Both bring several channels into one inbox for your team. ### HexaFloww - WhatsApp, Messenger, Instagram DMs and TikTok (Growth) - Facebook and Instagram comment replies - Assignment with an email to the assignee ### Tidio - Live chat, Messenger, Instagram, WhatsApp and email - Ticketing on every plan - 10 seats on Free, Starter and Growth **Verdict (Tie):** A tie: HexaFloww for social DMs and comments, Tidio for website chat and tickets. ## Pricing Tidio bills in US dollars with AI and Flows as add-ons. HexaFloww is a flat rupee plan with campaigns and AI included. ### HexaFloww Flat monthly plans in rupees, limited by projects, seats and AI credits, not by how many contacts you talk to. | Plan | Price | What you get | | --- | --- | --- | | WhatsApp Only | ₹999/mo | WhatsApp marketing, AI assistant, segments, automations · 1 project, 3 seats | | Growth | ₹1,999/mo | Adds email, social inbox, Google Business Profile, SEO tools · 3 projects, 5 seats | | Pro | ₹3,999/mo | 5 projects, 10 seats, 5,000 AI credits | | Business | ₹6,999/mo | 10 projects, 20 seats, 25,000 AI credits | - Prices before GST; pay in rupees through Razorpay - Annual billing saves up to 20% - WhatsApp message fees are billed separately by Meta - 3-day free trial with Growth features, no card required ### Tidio A free plan plus paid plans in US dollars, billed monthly or yearly, with AI and Flows as add-ons. - **Free:** $0 · 50 conversations, 10 seats - **Starter:** $24.17/month · 100 conversations - **Growth:** From $49.17/month · from 250 conversations; Shopify actions - **Plus / Premium:** From $300/month plus usage / custom - **Lyro AI:** From $32.50/month for 50 AI conversations; first 50 free - **Flows:** From $24.17/month for 2,000 visitors reached ## Where Tidio is the better choice - **Website live chat:** Live chat and ticketing on every plan, including free. - **Free plan:** 50 conversations and 10 seats at no cost. - **Lyro AI:** A capable AI agent, with a guaranteed resolution rate on Premium. - **Visitor Flows:** Automations triggered by what visitors do on your site. ## Who should choose which - **D2C & Shopify brands:** HexaFloww - WhatsApp campaigns, cart messages, email and Instagram DMs in one rupee plan. - **Clinics, salons & coaching:** HexaFloww - WhatsApp booking with reminders, Google review replies and an AI first responder. - **Marketing agencies:** HexaFloww - Several client projects on one plan, each with separate data and channels. - **Schools & institutes:** HexaFloww - Admissions campaigns on WhatsApp and email, with Instagram enquiries in one inbox. - **Small web stores:** Tidio - Website live chat with a free plan and AI add-on. - **Website-first support teams:** Tidio - Live chat, tickets and visitor Flows. ## Switching from Tidio Moving is mostly contacts and your WhatsApp number. Email and social accounts connect fresh in HexaFloww. 1. **Export your contacts**: Export contacts and subscribers from Tidio as a CSV. 2. **Note your opt-outs**: Keep a list of contacts who opted out so they go straight onto the suppression list. 3. **Import and map fields**: Import the CSV into HexaFloww and map each column to a contact field. 4. **Connect your channels**: Connect WhatsApp, Instagram and Facebook in HexaFloww; disconnect WhatsApp from Tidio first. 5. **Train the AI**: Point HexaFloww’s AI at your website and FAQs so it answers like Lyro did. 6. **Schedule your first campaign**: Build a segment, schedule a WhatsApp campaign and add an email follow-up. Add HexaFloww’s free WhatsApp chat button to your site so visitors can still reach you instantly. ## The bottom line Tidio is a great choice for small online stores that mainly want website live chat, a free plan and the Lyro AI agent. For Indian businesses that want WhatsApp and email campaigns, a social inbox, AI replies, bookings and Google reviews on a rupee plan, HexaFloww covers it all from ₹999/month. ## Frequently asked questions ### Is HexaFloww a good Tidio alternative? Yes, if you want to market on WhatsApp and email, not just chat with website visitors. HexaFloww includes WhatsApp campaigns, email, a social inbox, AI replies, bookings and Google reviews. If live chat on your website is your main need, Tidio is a simple, well-priced choice. ### How much does Tidio cost? Tidio’s pricing page lists a free plan with 50 conversations, Starter at $24.17/month (100 conversations) and Growth from $49.17/month, plus Plus from $300/month and a custom Premium plan. Lyro AI starts at $32.50/month and Flows at $24.17/month as add-ons. ### How much does HexaFloww cost? HexaFloww starts at ₹999/month for the WhatsApp Only plan. Growth costs ₹1,999/month and adds email, the social inbox and Google Business Profile tools. Pro is ₹3,999 and Business is ₹6,999. Prices are before GST, and WhatsApp message fees are billed separately by Meta. ### Does Tidio have a free plan or trial? Yes. Tidio has a free plan with 50 conversations and 10 seats, and a 7-day free trial of paid plans with no credit card, after which you drop to the free plan. HexaFloww offers a 3-day trial with Growth features and no card. ### Can Tidio send WhatsApp campaigns? Tidio lists a WhatsApp integration for its inbox, but its pricing page doesn’t list WhatsApp broadcast campaigns. HexaFloww includes WhatsApp campaigns, scheduling, journeys, frequency caps and quality auto-pause on every plan. ### How does Lyro AI compare with HexaFloww’s AI? Lyro is Tidio’s AI agent, sold as an add-on by the number of AI conversations, with the first 50 free. HexaFloww’s AI auto-replies are included on every plan, trained on your website and documents, and also score each chat for buying intent. ### Which is better for a Shopify store? Both work with Shopify. Tidio offers native Shopify actions in chat on Growth and above. HexaFloww syncs Shopify customers, triggers abandoned-cart and order-update messages on WhatsApp, and answers “where’s my order” with live status. ### Can I use HexaFloww and Tidio together? Yes. Some stores keep Tidio for website live chat and use HexaFloww for WhatsApp and email campaigns, the social inbox and Google reviews. HexaFloww’s free WhatsApp chat button can also send website visitors straight to WhatsApp. ## Sources - Tidio’s official pricing page, plans, US$ prices, conversation limits, Lyro and Flows add-ons, channels and trial, checked 11 October 2026 - HexaFloww pricing and product, plans, limits, trial and features, our own product