Sprinklr is an enterprise customer-experience platform: social publishing, listening, service and marketing across 30+ channels, sold on custom quotes to global brands. HexaFloww is a self-serve marketing suite: WhatsApp campaigns, email, a social inbox, AI replies, bookings and Google reviews from ₹999/month. Here’s an honest, side-by-side look.
Choose HexaFloww if you’re an SMB, brand or agency that wants WhatsApp and email campaigns, an Instagram, Messenger and TikTok inbox, AI replies, bookings and Google reviews at a published price from ₹999/month. Choose Sprinklr if you’re a large enterprise that needs social listening, 30+ channels, a contact centre and AI agents on one platform.
See the full comparisonSprinklr is an enterprise CXM platform sold on custom quotes; HexaFloww is self-serve with rupee plans from ₹999/month.
Sprinklr has retired its free trial and self-serve sign-up, so every purchase now goes through its sales team.
Sprinklr leads on social listening, consumer insights and 30+ digital and social channels.
HexaFloww includes WhatsApp campaigns with safety rails, email campaigns and WhatsApp booking.
Both offer a unified inbox for social conversations, at very different scales and prices.
Sprinklr is a unified customer-experience platform used by global brands. Its suites cover service, social publishing and engagement, insights and listening, and marketing, across 30+ digital and social channels. HexaFloww is a marketing suite for growing businesses and the agencies that serve them.
This page compares the two on pricing, setup, WhatsApp campaigns, booking, the inbox, listening, channels and enterprise service. HexaFloww is our product, so read it as an informed opinion. Every Sprinklr fact is taken from Sprinklr’s own website.
Sprinklr is a heavyweight enterprise platform for listening, service and social at global scale, sold on custom quotes. HexaFloww is a self-serve marketing suite: WhatsApp campaigns with safety rails, email, a four-channel inbox, AI replies, bookings and Google reviews, from ₹999/month.
| Feature |  HexaFloww | Sprinklr |
|---|---|---|
| Marketing | ||
| WhatsApp campaigns | Every plan, with scheduling and journeys | Campaign orchestration across digital channels |
| Number-protection rails | Frequency caps, quality auto-pause, failure circuit breaker | Not described on its website |
| Email campaigns | Builder, A/B tests, Smart Send (Growth plan) | Not detailed on its website |
| Social publishing | Facebook, Instagram (incl. stories), Google Business | 30+ digital and social channels |
| WhatsApp booking | Slots, reminders, Google Calendar sync | Not listed |
| Engagement & AI | ||
| Unified inbox | WhatsApp, Messenger, Instagram and TikTok | Engagement across 30+ channels |
| Social listening | Not offered | Sprinklr Insights: consumer, product and market intelligence |
| AI | AI replies trained on your website; lead scoring | AI agents, Copilot and AI workflows |
| Contact centre | Not offered | Sprinklr Service for contact centres |
| Google reviews & SEO | Review replies, posts, Search Console, GA4 | Not detailed on its website |
| Pricing & billing | ||
| Published price | From ₹999/month, listed on the pricing page | Custom enterprise quotes |
| Self-serve sign-up | 3-day trial, Growth features, no card | Demo-led; no free trial or self-serve sign-up |
WhatsApp campaigns
HexaFloww: Every plan, with scheduling and journeys
Sprinklr: Campaign orchestration across digital channels
Number-protection rails
HexaFloww: Frequency caps, quality auto-pause, failure circuit breaker
Sprinklr: Not described on its website
Email campaigns
HexaFloww: Builder, A/B tests, Smart Send (Growth plan)
Sprinklr: Not detailed on its website
Social publishing
HexaFloww: Facebook, Instagram (incl. stories), Google Business
Sprinklr: 30+ digital and social channels
WhatsApp booking
HexaFloww: Slots, reminders, Google Calendar sync
Sprinklr: Not listed
Unified inbox
HexaFloww: WhatsApp, Messenger, Instagram and TikTok
Sprinklr: Engagement across 30+ channels
Social listening
HexaFloww: Not offered
Sprinklr: Sprinklr Insights: consumer, product and market intelligence
AI
HexaFloww: AI replies trained on your website; lead scoring
Sprinklr: AI agents, Copilot and AI workflows
Contact centre
HexaFloww: Not offered
Sprinklr: Sprinklr Service for contact centres
Google reviews & SEO
HexaFloww: Review replies, posts, Search Console, GA4
Sprinklr: Not detailed on its website
Published price
HexaFloww: From ₹999/month, listed on the pricing page
Sprinklr: Custom enterprise quotes
Self-serve sign-up
HexaFloww: 3-day trial, Growth features, no card
Sprinklr: Demo-led; no free trial or self-serve sign-up
Area 01 · Pricing
HexaFlowwHexaFloww publishes every plan. Sprinklr prices each deal by modules, users, channels and term.
HexaFloww
Sprinklr
Verdict: HexaFloww wins for businesses that want a clear, affordable price.
See HexaFloww pricingArea 02 · Setup
HexaFlowwHexaFloww is ready when you connect your accounts. Sprinklr is a platform large teams implement over time.
HexaFloww
Sprinklr
Verdict: HexaFloww wins for small teams that want to start today.
See the unified inboxArea 03 · WhatsApp campaigns
HexaFlowwIn India, WhatsApp is where customers reply. HexaFloww is built around it.
HexaFloww
Sprinklr
Verdict: HexaFloww wins for WhatsApp-first marketing.
Explore WhatsApp marketingArea 04 · Booking & reviews
HexaFlowwClinics, salons and coaching centres need appointments and good Google reviews. HexaFloww covers both.
HexaFloww
Sprinklr
Verdict: HexaFloww wins for appointment-based and local businesses.
See WhatsApp bookingArea 05 · Inbox
TieBoth bring social conversations into one place, at very different scales.
HexaFloww
Sprinklr
Verdict: A tie: HexaFloww for SMB teams, Sprinklr for global enterprises.
See comment repliesArea 06 · Listening
SprinklrSprinklr is a leader in listening. HexaFloww doesn’t monitor mentions beyond your own accounts.
HexaFloww
Sprinklr
Verdict: Sprinklr wins for listening and insights.
Area 07 · Channels
SprinklrFor brands present on many networks in many markets, Sprinklr covers far more channels.
HexaFloww
Sprinklr
Verdict: Sprinklr wins on channel breadth.
Area 08 · Customer service
SprinklrSprinklr Service runs contact centres and digital care for large organisations.
HexaFloww
Sprinklr
Verdict: Sprinklr wins for enterprise service operations.
WhatsApp campaigns, cart messages, email and Instagram DMs at a published price.
HexaFloww for e-commerceWhatsApp booking with reminders, Google review replies and an AI first responder.
HexaFloww for healthcareSeveral client projects on one plan, each with separate data and channels.
HexaFloww for agenciesWhatsApp offers, Google reviews and Instagram DMs in one place.
HexaFloww for restaurantsListening, publishing and care across 30+ channels and markets.
Contact centre and social care on one platform.
A useful comparison is clear about our own gaps too.
Social listening
Sprinklr Insights turns millions of online conversations into consumer and market intelligence.
30+ channels
Publishing, engagement and listening across a very wide range of networks.
Enterprise service
Contact centre and digital care on the same platform as social.
Analyst recognition
A Leader in Gartner’s 2026 Magic Quadrant for social media management and listening.
For smaller brands outgrowing an enterprise contract, moving is mostly about contacts, templates and connecting your accounts.
Export customer profiles and opt-in status from Sprinklr as a CSV.
Import opt-outs to HexaFloww’s suppression list so they’re never messaged.
Import the CSV and map each column to a contact field.
Connect your Facebook Page, Instagram account and Google Business Profile.
Disconnect your WhatsApp number from Sprinklr, connect it to HexaFloww and sync your templates.
Schedule Facebook and Instagram posts and send your first WhatsApp campaign.
Tip: Check your contract end date first. Enterprise agreements usually run for a fixed term.
For small and mid-sized businesses and agencies, yes. HexaFloww covers WhatsApp and email campaigns, a social inbox, AI replies, bookings and Google reviews, ready to use and priced in rupees. Large enterprises that need listening, many channels and a contact centre on one platform are Sprinklr’s audience.
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