# HexaFloww vs Sprinklr: SMB Suite vs Enterprise CXM

_Source: https://hexafloww.com/compare/hexafloww-vs-sprinklr · Competitor facts last verified 2026-10-11_

> **Quick answer:** Choose HexaFloww if you’re an SMB, brand or agency that wants WhatsApp and email campaigns, an Instagram, Messenger and TikTok inbox, AI replies, bookings and Google reviews at a published price from ₹999/month. Choose Sprinklr if you’re a large enterprise that needs social listening, 30+ channels, a contact centre and AI agents on one platform.

## Key takeaways

- Sprinklr is an enterprise CXM platform sold on custom quotes; HexaFloww is self-serve with rupee plans from ₹999/month.
- Sprinklr has retired its free trial and self-serve sign-up, so every purchase now goes through its sales team.
- Sprinklr leads on social listening, consumer insights and 30+ digital and social channels.
- HexaFloww includes WhatsApp campaigns with safety rails, email campaigns and WhatsApp booking.
- Both offer a unified inbox for social conversations, at very different scales and prices.

Sprinklr is a unified customer-experience platform used by global brands. Its suites cover service, social publishing and engagement, insights and listening, and marketing, across 30+ digital and social channels. HexaFloww is a marketing suite for growing businesses and the agencies that serve them.

This page compares the two on pricing, setup, WhatsApp campaigns, booking, the inbox, listening, channels and enterprise service. HexaFloww is our product, so read it as an informed opinion. Every Sprinklr fact is taken from Sprinklr’s own website.

## Quick verdict

Sprinklr is a heavyweight enterprise platform for listening, service and social at global scale, sold on custom quotes. HexaFloww is a self-serve marketing suite: WhatsApp campaigns with safety rails, email, a four-channel inbox, AI replies, bookings and Google reviews, from ₹999/month.

**Choose HexaFloww if:**

- You’re a small or mid-sized business or agency
- You want a published price and to start the same day
- WhatsApp is a key channel for your customers
- You send email campaigns too
- You take appointments or manage Google reviews

**Choose Sprinklr if:**

- You need enterprise social listening and insights
- You manage 30+ channels across many markets
- You want a contact centre on the same platform
- You have a team to implement an enterprise rollout

## Feature comparison

| Feature | HexaFloww | Sprinklr |
| --- | --- | --- |
| WhatsApp campaigns | Yes Every plan, with scheduling and journeys | Partial Campaign orchestration across digital channels |
| Number-protection rails | Yes Frequency caps, quality auto-pause, failure circuit breaker | Partial Not described on its website |
| Email campaigns | Yes Builder, A/B tests, Smart Send (Growth plan) | Partial Not detailed on its website |
| Social publishing | Partial Facebook, Instagram (incl. stories), Google Business | Yes 30+ digital and social channels |
| WhatsApp booking | Yes Slots, reminders, Google Calendar sync | No Not listed |
| Unified inbox | Yes WhatsApp, Messenger, Instagram and TikTok | Yes Engagement across 30+ channels |
| Social listening | No Not offered | Yes Sprinklr Insights: consumer, product and market intelligence |
| AI | Yes AI replies trained on your website; lead scoring | Yes AI agents, Copilot and AI workflows |
| Contact centre | No Not offered | Yes Sprinklr Service for contact centres |
| Google reviews & SEO | Yes Review replies, posts, Search Console, GA4 | Partial Not detailed on its website |
| Published price | Yes From ₹999/month, listed on the pricing page | No Custom enterprise quotes |
| Self-serve sign-up | Yes 3-day trial, Growth features, no card | No Demo-led; no free trial or self-serve sign-up |

## Pricing: ₹999 a month vs an enterprise quote

HexaFloww publishes every plan. Sprinklr prices each deal by modules, users, channels and term.

### HexaFloww

- Flat plans from ₹999/month, paid in rupees
- Monthly billing, or yearly with up to 20% off
- 3-day free trial

### Sprinklr

- Custom enterprise quotes
- No free trial or self-serve sign-up
- Demo and sales-led buying

**Verdict (HexaFloww):** HexaFloww wins for businesses that want a clear, affordable price.

## Setup: same day vs an enterprise rollout

HexaFloww is ready when you connect your accounts. Sprinklr is a platform large teams implement over time.

### HexaFloww

- Connect WhatsApp, Facebook and Instagram in minutes
- Onboarding checklist on the dashboard
- Send your first campaign the same day

### Sprinklr

- Four product suites to configure
- Industry-specific AI agents
- Enterprise implementation with its team

**Verdict (HexaFloww):** HexaFloww wins for small teams that want to start today.

## WhatsApp campaigns with safety rails

In India, WhatsApp is where customers reply. HexaFloww is built around it.

### HexaFloww

- 4-step campaign wizard with a live audience preview
- Per-contact frequency caps and quality auto-pause
- Email and WhatsApp steps in the same journey
- Shopify cart and order-update messages

### Sprinklr

- Campaign orchestration across social and digital
- WhatsApp campaign rails not detailed on its website

**Verdict (HexaFloww):** HexaFloww wins for WhatsApp-first marketing.

## Bookings and Google reviews for local businesses

Clinics, salons and coaching centres need appointments and good Google reviews. HexaFloww covers both.

### HexaFloww

- Booking inside WhatsApp with reminders and Google Calendar sync
- Reply to Google reviews with AI-drafted suggestions
- Google Business Profile posts, Search Console and GA4

### Sprinklr

- Built for large brands rather than local outlets
- No WhatsApp booking listed

**Verdict (HexaFloww):** HexaFloww wins for appointment-based and local businesses.

## Unified social inbox

Both bring social conversations into one place, at very different scales.

### HexaFloww

- WhatsApp, Messenger, Instagram DMs and TikTok (Growth)
- Facebook and Instagram comment replies
- AI first replies and assignment emails

### Sprinklr

- Engagement across 30+ channels
- Copilot and AI agents for agents
- Built for large, global social teams

**Verdict (Tie):** A tie: HexaFloww for SMB teams, Sprinklr for global enterprises.

## Social listening and insights

Sprinklr is a leader in listening. HexaFloww doesn’t monitor mentions beyond your own accounts.

### HexaFloww

- Replies to DMs and comments on your own accounts
- No social listening

### Sprinklr

- Consumer, product and market intelligence
- Analyses millions of online conversations
- Leader in Gartner’s 2026 Magic Quadrant for social media management and listening

**Verdict (Sprinklr):** Sprinklr wins for listening and insights.

## Channel breadth

For brands present on many networks in many markets, Sprinklr covers far more channels.

### HexaFloww

- Inbox: WhatsApp, Messenger, Instagram and TikTok
- Scheduler: Facebook, Instagram and Google Business

### Sprinklr

- 30+ digital and social channels
- Publishing, engagement and listening on each

**Verdict (Sprinklr):** Sprinklr wins on channel breadth.

## Enterprise customer service

Sprinklr Service runs contact centres and digital care for large organisations.

### HexaFloww

- Shared inbox for marketing and sales conversations
- No contact centre or voice

### Sprinklr

- Contact centre and digital service
- AI chatbots and agents for care
- Unified customer view across channels

**Verdict (Sprinklr):** Sprinklr wins for enterprise service operations.

## Pricing

Sprinklr sells on custom enterprise quotes. HexaFloww publishes rupee plans from ₹999/month.

### HexaFloww

Flat monthly plans in rupees, limited by projects, seats and AI credits, not by how many contacts you talk to.

| Plan | Price | What you get |
| --- | --- | --- |
| WhatsApp Only | ₹999/mo | WhatsApp marketing, AI assistant, segments, automations · 1 project, 3 seats |
| Growth | ₹1,999/mo | Adds email, social inbox, Google Business Profile, SEO tools · 3 projects, 5 seats |
| Pro | ₹3,999/mo | 5 projects, 10 seats, 5,000 AI credits |
| Business | ₹6,999/mo | 10 projects, 20 seats, 25,000 AI credits |

- Prices before GST; pay in rupees through Razorpay
- Annual billing saves up to 20%
- WhatsApp message fees are billed separately by Meta
- 3-day free trial with Growth features, no card required

### Sprinklr

Prices aren’t published; Sprinklr sells on custom enterprise quotes, with no free trial or self-serve sign-up.

- **How to buy:** Demo or talk to an expert
- **Pricing basis:** Modules, users, channels and contract term
- **Suites:** Service, Social, Insights and Marketing
- **Scale:** Says 1,600+ enterprises rely on it

## Where Sprinklr is the better choice

- **Social listening:** Sprinklr Insights turns millions of online conversations into consumer and market intelligence.
- **30+ channels:** Publishing, engagement and listening across a very wide range of networks.
- **Enterprise service:** Contact centre and digital care on the same platform as social.
- **Analyst recognition:** A Leader in Gartner’s 2026 Magic Quadrant for social media management and listening.

## Who should choose which

- **D2C & Shopify brands:** HexaFloww - WhatsApp campaigns, cart messages, email and Instagram DMs at a published price.
- **Clinics, salons & coaching:** HexaFloww - WhatsApp booking with reminders, Google review replies and an AI first responder.
- **Marketing agencies:** HexaFloww - Several client projects on one plan, each with separate data and channels.
- **Restaurants & cafés:** HexaFloww - WhatsApp offers, Google reviews and Instagram DMs in one place.
- **Global consumer brands:** Sprinklr - Listening, publishing and care across 30+ channels and markets.
- **Enterprise service teams:** Sprinklr - Contact centre and social care on one platform.

## Switching from Sprinklr

For smaller brands outgrowing an enterprise contract, moving is mostly about contacts, templates and connecting your accounts.

1. **Export your contacts**: Export customer profiles and opt-in status from Sprinklr as a CSV.
2. **Keep your opt-outs**: Import opt-outs to HexaFloww’s suppression list so they’re never messaged.
3. **Import and map fields**: Import the CSV and map each column to a contact field.
4. **Connect your accounts**: Connect your Facebook Page, Instagram account and Google Business Profile.
5. **Move WhatsApp**: Disconnect your WhatsApp number from Sprinklr, connect it to HexaFloww and sync your templates.
6. **Schedule your first posts and campaign**: Schedule Facebook and Instagram posts and send your first WhatsApp campaign.

Check your contract end date first. Enterprise agreements usually run for a fixed term.

## The bottom line

Sprinklr is the right choice for large enterprises that need listening, service and social across 30+ channels on one platform, and have the budget and team for it.

For Indian SMBs, brands and agencies that want WhatsApp and email campaigns, a social inbox, AI replies, bookings and Google reviews at a published price, HexaFloww covers it from ₹999/month.

## Frequently asked questions

### Is HexaFloww a good Sprinklr alternative?

For small and mid-sized businesses and agencies, yes. HexaFloww covers WhatsApp and email campaigns, a social inbox, AI replies, bookings and Google reviews, ready to use and priced in rupees. Large enterprises that need listening, many channels and a contact centre on one platform are Sprinklr’s audience.

### How much does Sprinklr cost?

Sprinklr doesn’t publish prices. It sells on custom enterprise quotes based on the modules, users, channels and contract length you need, with multi-year discounts common. It no longer offers a free trial or self-serve sign-up.

### How much does HexaFloww cost?

HexaFloww starts at ₹999/month for the WhatsApp Only plan. Growth costs ₹1,999/month and adds email, the social inbox and Google Business Profile tools. Pro is ₹3,999 and Business is ₹6,999. Prices are before GST, and WhatsApp message fees are billed separately by Meta.

### Does Sprinklr have a free trial?

No. Sprinklr’s brand factsheet says it has retired its free trial and self-serve sign-up; its website offers demos instead. HexaFloww offers a 3-day trial with Growth features and no credit card.

### Does HexaFloww have social listening?

No. HexaFloww answers DMs and comments on your own Facebook and Instagram accounts, but doesn’t monitor brand mentions across the web. Sprinklr Insights is a leading social listening product.

### Which social networks does HexaFloww support?

HexaFloww’s inbox covers WhatsApp, Messenger, Instagram and TikTok, and its scheduler publishes to Facebook, Instagram (including stories) and Google Business Profile. Sprinklr covers 30+ digital and social channels.

### Is HexaFloww suitable for agencies?

Yes. HexaFloww’s plans include 3–10 client projects with separate data, channels and team access, at a fixed rupee price. Sprinklr is generally bought by large brands directly.

### Can I move from Sprinklr to HexaFloww?

Yes. Export your contacts and opt-outs, then connect your Facebook, Instagram and WhatsApp accounts to HexaFloww. Your WhatsApp number belongs to your Meta account, so it can move once disconnected from Sprinklr.

## Sources

- Sprinklr’s official website, product suites, channels, AI, listening, customer stories and analyst recognition, checked 11 October 2026
- Sprinklr’s official brand factsheet, quote-based pricing, pricing factors, retired self-serve sign-up, channels and customer claims, checked 11 October 2026
- HexaFloww pricing and product, plans, limits, trial and features, our own product