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Comparison

HexaFloww vs Interakt: WhatsApp Plus Email and AI

Interakt is a strong WhatsApp and Instagram tool for Shopify sellers. HexaFloww covers WhatsApp campaigns and the social inbox too — and adds email, AI replies, WhatsApp booking and Google reviews, from ₹999/month. Here’s an honest, side-by-side look.

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HexaFloww vs Interakt comparison — Indian SMBs, D2C brands and agencies that market on WhatsApp, email, social and Google from one place.
The short answer

HexaFloww or Interakt?
Here’s the honest answer.

HexaFloww is the better fit if you market beyond WhatsApp and Instagram: from ₹1,999/month its Growth plan adds email, a Messenger and TikTok inbox, AI replies included, WhatsApp booking and Google reviews. Interakt is the stronger pick for Shopify sellers who want in-chat checkout, WhatsApp Pay, branching chatbots and unlimited agents.

See the full comparison
5 areas where HexaFloww comes out ahead
2 ties where it depends on your business
2 areas where Interakt is stronger

Key takeaways

01

Both HexaFloww and Interakt run WhatsApp broadcasts, templates and a shared team inbox on Meta’s official API.

02

Interakt lists Growth at ₹2,799/month and Advanced at ₹3,799/month; its WhatsApp AI agents cost ₹2,499/month extra.

03

HexaFloww includes AI replies from ₹999/month, plus consent checks, frequency caps and quality-based auto-pause.

04

HexaFloww adds email campaigns, WhatsApp booking with reminders and Google review tools — Interakt offers none of these.

05

Interakt leads on WhatsApp commerce, branching chatbots, unlimited agents and Instagram comment automations.

Interakt is a well-known WhatsApp Business API platform in India, with a shared inbox for WhatsApp and Instagram, a chatbot builder and deep Shopify commerce tools. But most Indian businesses also send email, take bookings and depend on Google reviews — and that usually means more tools.

This page compares the two on WhatsApp campaigns, number safety, the inbox, AI, email, booking, Google reviews, commerce and chatbots. HexaFloww is our product, so read it as an informed opinion — every Interakt fact is taken from Interakt’s own website.

Quick verdict

Two good tools.
Built for different jobs.

Interakt is a capable WhatsApp and Instagram platform with strong commerce and chatbot tooling. HexaFloww is built around the whole marketing workflow: WhatsApp with safety rails, email, a four-channel inbox, AI replies, bookings and Google reviews in one rupee-priced subscription.

Best for most Indian businesses

Choose HexaFloww if…

  • You send email newsletters as well as WhatsApp campaigns
  • You want AI replies included rather than a paid add-on
  • You take appointments and want WhatsApp booking with reminders
  • You manage Google reviews or care about website SEO
  • You run several brands or client accounts on one plan

Choose Interakt if…

  • You sell inside WhatsApp with catalogs, checkout and WhatsApp Pay
  • You want a branching chatbot builder with API calls
  • You need unlimited agents on one number
  • You run Instagram comment and giveaway automations
Side by side

HexaFloww vs Interakt.
Feature by feature.

Included Partial / add-on Not offered

WhatsApp

Official WhatsApp Business API

HexaFloww: Meta Cloud API, your own number

Interakt: Official API provider

Broadcast campaigns

HexaFloww: 4-step wizard, scheduling and wave sending

Interakt: One-time and ongoing campaigns; click tracking on Growth

Number-protection rails

HexaFloww: Frequency caps, quality auto-pause, failure circuit breaker

Interakt: Campaign fallbacks on Advanced; no equivalent rails listed

WhatsApp Flows & booking

HexaFloww: Flows, slot booking, reminders, Google Calendar sync

Interakt: WhatsApp Forms in chatbots

Catalog, checkout & payments

HexaFloww: Catalog order capture, no in-chat payments

Interakt: Catalog, checkout bot, WhatsApp Pay, order panel

Inbox & AI

Shared inbox channels

HexaFloww: WhatsApp, Messenger, Instagram and TikTok

Interakt: WhatsApp and Instagram; RCS on Enterprise

Team seats

HexaFloww: 3–20 seats by plan

Interakt: Unlimited agents on every plan

AI auto-replies

HexaFloww: Included; trained on your website and documents

Interakt: AI agents add-on, ₹2,499/month

Chatbot builder

HexaFloww: Keyword auto-replies, no visual builder

Interakt: Linear on Growth; branching with API calls on Advanced

Beyond WhatsApp

Email campaigns

HexaFloww: Builder, A/B tests, Smart Send (Growth plan)

Interakt: Not offered

Email + WhatsApp journeys

HexaFloww: One automation across both channels

Interakt: WhatsApp and Instagram only

Google reviews & SEO

HexaFloww: Review replies, posts, Search Console, GA4, SEO audit

Interakt: Not offered

Integrations

HexaFloww: Shopify, HubSpot, Google Forms, Typeform, JotForm + API

Interakt: Shopify, Razorpay, PayU, WooCommerce and more by plan

Pricing & billing

WhatsApp + Instagram

HexaFloww: Growth, ₹1,999/month

Interakt: Growth, ₹2,799/month

Billing

HexaFloww: Monthly or annual, in rupees

Interakt: In rupees; Starter quarterly or yearly only

Message fees

HexaFloww: Billed by Meta; real cost tracked per campaign

Interakt: Prepaid wallet; template markup except on Enterprise

Multiple brands / clients

HexaFloww: 3–10 projects on Growth, Pro and Business

Interakt: One WhatsApp number per account

Area by area

9 areas.
Each with a clear winner.

Area 01 · WhatsApp campaigns

Tie

WhatsApp campaigns: both are capable

Broadcasting approved templates to a segmented list is the core job of both tools, and both handle it well.

HexaFloww

  • 4-step campaign wizard with a live audience preview
  • Scheduling and wave sending in every plan
  • Template builder with media headers and live preview
  • Delivered, read and replied tracking per recipient

Interakt

  • One-time and ongoing campaigns from Starter
  • Click and conversion tracking on Growth
  • Campaign fallbacks on Advanced
  • Faster campaign speeds on Enterprise

Verdict: A tie for everyday broadcasts.

Explore WhatsApp marketing

Area 02 · Number safety & cost

HexaFloww

Number safety and cost tracking

A WhatsApp number that gets blocked or reported too often drops in quality and messaging limits. HexaFloww builds protection into every campaign.

HexaFloww

  • Opt-in enforced and suppressed contacts skipped automatically
  • Per-contact frequency caps, default 24 hours and 3 a week
  • Campaigns auto-pause if your quality rating turns red
  • Stops a campaign if over 20% of early sends fail
  • Each message priced at Meta’s rate card for real campaign cost

Interakt

  • Message charges paid from a prepaid wallet
  • Lists about ₹0.95–₹0.97 per marketing message in India, by plan
  • No template markup only on Enterprise

Verdict: HexaFloww wins for protecting your number and knowing your real spend.

Browse WhatsApp templates

Area 03 · Inbox

Tie

Inbox: more channels vs unlimited agents

Both tools give your team one shared inbox. HexaFloww covers more channels; Interakt gives you more seats.

HexaFloww

  • WhatsApp, Messenger, Instagram DMs and TikTok in one inbox (Growth)
  • Facebook and Instagram comment replies and comment rules
  • Assignment with an email to the assignee
  • 3 to 20 seats by plan

Interakt

  • WhatsApp and Instagram DMs and comments in one inbox
  • Unlimited agents on every plan
  • Round-robin and load-balanced auto-assignment on Advanced
  • Inbound and outbound calling from the inbox

Verdict: A tie: HexaFloww for Messenger and TikTok, Interakt for large teams on WhatsApp and Instagram.

See the unified inbox

Area 04 · AI

HexaFloww

AI replies: included vs add-on

Both tools can answer customers with AI. Interakt sells AI agents as an add-on; HexaFloww includes AI replies and uses monthly AI credits.

HexaFloww

  • AI auto-reply trained on your website, documents and notes
  • Hands chats to a human when it should
  • Removes any link that isn’t from your own site
  • Scores every inbound chat for buying intent from 1 to 10

Interakt

  • Sales, lead qualification and support AI agents
  • ₹2,499/month with 100 AI messages, then ₹0.50 each
  • Needs the Growth or Advanced plan
  • AnswerBot runs on up to 5 website links
“What are your clinic timings on Sunday, and can I book a cleaning?”

Verdict: HexaFloww wins on value — AI replies come with the plan.

How AI auto-replies work

Area 05 · Email

HexaFloww

Email marketing: only in HexaFloww

Interakt doesn’t send email campaigns, so Interakt users who send newsletters pay for a second tool. HexaFloww’s Growth plan includes email.

HexaFloww

  • Drag-and-drop builder and reusable templates
  • A/B tests on content or send time, with automatic winner
  • Smart Send at each contact’s usual opening hour
  • Email and WhatsApp steps in the same journey

Interakt

  • No email campaigns
  • Automations cover WhatsApp and Instagram only
“Email the festive sale to everyone, then WhatsApp the people who didn’t open it within two days.”

Verdict: HexaFloww wins — email and WhatsApp in one plan and one journey.

Explore email campaigns

Area 06 · Booking

HexaFloww

Appointments: WhatsApp booking with reminders

Clinics, salons and coaching centres take bookings on WhatsApp all day. HexaFloww handles slots, reminders and your calendar.

HexaFloww

  • Booking inside WhatsApp with live slot availability
  • Automatic reminders before each appointment
  • One-way sync to Google Calendar
  • Customer and admin notified on every booking

Interakt

  • WhatsApp Forms inside chatbots and auto-replies
  • No booking calendar or reminders listed

Verdict: HexaFloww wins for businesses that run on appointments.

See WhatsApp booking

Area 07 · Reviews & SEO

HexaFloww

Google reviews and website SEO

For local businesses, Google is where new customers start. HexaFloww covers it; Interakt doesn’t.

HexaFloww

  • Reply to Google reviews with AI-drafted suggestions
  • Publish Google Business Profile posts
  • Search Console and Google Analytics 4 reports
  • PageSpeed checks and an SEO audit

Interakt

  • No Google review management
  • No SEO or Search Console reporting

Verdict: Only HexaFloww helps you get found on Google.

Google Business Profile tools

Area 08 · WhatsApp commerce

Interakt

Selling inside WhatsApp: Interakt’s edge

If your customers browse and pay inside WhatsApp, Interakt has more built for it.

HexaFloww

  • Shopify abandoned-cart and order-status messages
  • “Where’s my order” replies verified against the buyer’s number
  • Catalog order capture into leads
  • No in-chat payments

Interakt

  • Shopify catalog and contact auto-sync
  • Checkout bot and order management panel
  • Native WhatsApp Pay and payment links
  • COD-to-prepaid and winback flows

Verdict: Interakt wins for selling and collecting payments inside WhatsApp.

HexaFloww for e-commerce

Area 09 · Chatbots & Instagram

Interakt

Chatbots and Instagram automations

Interakt offers more hand-built automation for WhatsApp and Instagram.

HexaFloww

  • Keyword auto-replies on every channel
  • AI replies with human handoff instead of a flow builder
  • Comment rules for Facebook and Instagram

Interakt

  • Linear chatbots on Growth; branching flows with API calls on Advanced
  • Instagram “price please” and giveaway automations
  • Instagram-only Starter from ₹999/month

Verdict: Interakt wins if you want to design chatbot flows by hand.

Who should choose which

Pick by business type.
And where Interakt wins.

Multi-channel D2C brands

HexaFloww

WhatsApp cart and order updates plus email, Instagram and Messenger in one plan.

HexaFloww for e-commerce

Clinics, salons & coaching

HexaFloww

WhatsApp booking with reminders, Google review replies and an AI first responder.

HexaFloww for healthcare

Marketing agencies

HexaFloww

Several client projects on one plan, each with separate data and channels.

HexaFloww for agencies

Real estate teams

HexaFloww

Leads from WhatsApp, Instagram and forms in one inbox, scored for buying intent.

HexaFloww for real estate

Shopify stores selling in chat

Interakt

Checkout bot, WhatsApp Pay and COD-to-prepaid flows inside WhatsApp.

Large WhatsApp support teams

Interakt

Unlimited agents and branching chatbots on one WhatsApp number.

Where Interakt is the better choice

A useful comparison is clear about our own gaps too.

WhatsApp commerce

Catalog sync, checkout bot, WhatsApp Pay and COD-to-prepaid flows for Shopify.

Chatbot builder

Branching chatbot flows with conditions and API calls on Advanced.

Unlimited agents

Every plan includes unlimited agents, which suits large support teams.

Instagram automations

Ready-made “price please” and giveaway automations for Instagram comments.

Migration

Switching from Interakt?
Six steps, one afternoon.

Moving is mostly about contacts, templates and your number. Email and other social accounts connect fresh in HexaFloww.

  1. 01

    Export your contacts

    Download your Interakt contacts as a CSV, including tags and custom fields.

  2. 02

    Note your opt-outs

    Keep a list of contacts who opted out so they go straight onto the suppression list.

  3. 03

    Import and map fields

    Import the CSV into HexaFloww and map tags and custom fields to contact fields.

  4. 04

    Move your number

    Disconnect your WhatsApp number from Interakt, then connect it to HexaFloww.

  5. 05

    Sync your templates

    Sync your approved templates from Meta or re-submit any that don’t carry over.

  6. 06

    Rebuild automations

    Recreate key auto-replies and Shopify journeys, adding email and AI replies where they help.

Tip: A WhatsApp number can only be linked to one provider at a time, so plan the switch for a quiet hour.

FAQ

HexaFloww vs Interakt.
Questions people ask.

Still have questions?Talk to us

Yes, if you need more than WhatsApp and Instagram. HexaFloww covers WhatsApp campaigns and a shared social inbox like Interakt, and adds email campaigns, AI replies, WhatsApp booking and Google review tools. Interakt remains stronger for WhatsApp checkout, native payments and branching chatbots.

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