# HexaFloww vs Interakt: WhatsApp Plus Email and AI

_Source: https://hexafloww.com/compare/hexafloww-vs-interakt · Competitor facts last verified 2026-10-09_

> **Quick answer:** HexaFloww is the better fit if you market beyond WhatsApp and Instagram: from ₹1,999/month its Growth plan adds email, a Messenger and TikTok inbox, AI replies included, WhatsApp booking and Google reviews. Interakt is the stronger pick for Shopify sellers who want in-chat checkout, WhatsApp Pay, branching chatbots and unlimited agents.

## Key takeaways

- Both HexaFloww and Interakt run WhatsApp broadcasts, templates and a shared team inbox on Meta’s official API.
- Interakt lists Growth at ₹2,799/month and Advanced at ₹3,799/month; its WhatsApp AI agents cost ₹2,499/month extra.
- HexaFloww includes AI replies from ₹999/month, plus consent checks, frequency caps and quality-based auto-pause.
- HexaFloww adds email campaigns, WhatsApp booking with reminders and Google review tools — Interakt offers none of these.
- Interakt leads on WhatsApp commerce, branching chatbots, unlimited agents and Instagram comment automations.

Interakt is a well-known WhatsApp Business API platform in India, with a shared inbox for WhatsApp and Instagram, a chatbot builder and deep Shopify commerce tools. But most Indian businesses also send email, take bookings and depend on Google reviews — and that usually means more tools.

This page compares the two on WhatsApp campaigns, number safety, the inbox, AI, email, booking, Google reviews, commerce and chatbots. HexaFloww is our product, so read it as an informed opinion — every Interakt fact is taken from Interakt’s own website.

## Quick verdict

Interakt is a capable WhatsApp and Instagram platform with strong commerce and chatbot tooling. HexaFloww is built around the whole marketing workflow: WhatsApp with safety rails, email, a four-channel inbox, AI replies, bookings and Google reviews in one rupee-priced subscription.

**Choose HexaFloww if:**

- You send email newsletters as well as WhatsApp campaigns
- You want AI replies included rather than a paid add-on
- You take appointments and want WhatsApp booking with reminders
- You manage Google reviews or care about website SEO
- You run several brands or client accounts on one plan

**Choose Interakt if:**

- You sell inside WhatsApp with catalogs, checkout and WhatsApp Pay
- You want a branching chatbot builder with API calls
- You need unlimited agents on one number
- You run Instagram comment and giveaway automations

## Feature comparison

| Feature | HexaFloww | Interakt |
| --- | --- | --- |
| Official WhatsApp Business API | Yes — Meta Cloud API, your own number | Yes — Official API provider |
| Broadcast campaigns | Yes — 4-step wizard, scheduling and wave sending | Yes — One-time and ongoing campaigns; click tracking on Growth |
| Number-protection rails | Yes — Frequency caps, quality auto-pause, failure circuit breaker | Partial — Campaign fallbacks on Advanced; no equivalent rails listed |
| WhatsApp Flows & booking | Yes — Flows, slot booking, reminders, Google Calendar sync | Partial — WhatsApp Forms in chatbots |
| Catalog, checkout & payments | Partial — Catalog order capture, no in-chat payments | Yes — Catalog, checkout bot, WhatsApp Pay, order panel |
| Shared inbox channels | Yes — WhatsApp, Messenger, Instagram and TikTok | Partial — WhatsApp and Instagram; RCS on Enterprise |
| Team seats | Partial — 3–20 seats by plan | Yes — Unlimited agents on every plan |
| AI auto-replies | Yes — Included; trained on your website and documents | Partial — AI agents add-on, ₹2,499/month |
| Chatbot builder | Partial — Keyword auto-replies, no visual builder | Yes — Linear on Growth; branching with API calls on Advanced |
| Email campaigns | Yes — Builder, A/B tests, Smart Send (Growth plan) | No — Not offered |
| Email + WhatsApp journeys | Yes — One automation across both channels | Partial — WhatsApp and Instagram only |
| Google reviews & SEO | Yes — Review replies, posts, Search Console, GA4, SEO audit | No — Not offered |
| Integrations | Yes — Shopify, HubSpot, Google Forms, Typeform, JotForm + API | Yes — Shopify, Razorpay, PayU, WooCommerce and more by plan |
| WhatsApp + Instagram | Yes — Growth, ₹1,999/month | Yes — Growth, ₹2,799/month |
| Billing | Yes — Monthly or annual, in rupees | Yes — In rupees; Starter quarterly or yearly only |
| Message fees | Yes — Billed by Meta; real cost tracked per campaign | Partial — Prepaid wallet; template markup except on Enterprise |
| Multiple brands / clients | Yes — 3–10 projects on Growth, Pro and Business | Partial — One WhatsApp number per account |

## WhatsApp campaigns: both are capable

Broadcasting approved templates to a segmented list is the core job of both tools, and both handle it well.

### HexaFloww

- 4-step campaign wizard with a live audience preview
- Scheduling and wave sending in every plan
- Template builder with media headers and live preview
- Delivered, read and replied tracking per recipient

### Interakt

- One-time and ongoing campaigns from Starter
- Click and conversion tracking on Growth
- Campaign fallbacks on Advanced
- Faster campaign speeds on Enterprise

**Verdict (Tie):** A tie for everyday broadcasts.

## Number safety and cost tracking

A WhatsApp number that gets blocked or reported too often drops in quality and messaging limits. HexaFloww builds protection into every campaign.

### HexaFloww

- Opt-in enforced and suppressed contacts skipped automatically
- Per-contact frequency caps, default 24 hours and 3 a week
- Campaigns auto-pause if your quality rating turns red
- Stops a campaign if over 20% of early sends fail
- Each message priced at Meta’s rate card for real campaign cost

### Interakt

- Message charges paid from a prepaid wallet
- Lists about ₹0.95–₹0.97 per marketing message in India, by plan
- No template markup only on Enterprise

**Verdict (HexaFloww):** HexaFloww wins for protecting your number and knowing your real spend.

## Inbox: more channels vs unlimited agents

Both tools give your team one shared inbox. HexaFloww covers more channels; Interakt gives you more seats.

### HexaFloww

- WhatsApp, Messenger, Instagram DMs and TikTok in one inbox (Growth)
- Facebook and Instagram comment replies and comment rules
- Assignment with an email to the assignee
- 3 to 20 seats by plan

### Interakt

- WhatsApp and Instagram DMs and comments in one inbox
- Unlimited agents on every plan
- Round-robin and load-balanced auto-assignment on Advanced
- Inbound and outbound calling from the inbox

**Verdict (Tie):** A tie: HexaFloww for Messenger and TikTok, Interakt for large teams on WhatsApp and Instagram.

## AI replies: included vs add-on

Both tools can answer customers with AI. Interakt sells AI agents as an add-on; HexaFloww includes AI replies and uses monthly AI credits.

### HexaFloww

- AI auto-reply trained on your website, documents and notes
- Hands chats to a human when it should
- Removes any link that isn’t from your own site
- Scores every inbound chat for buying intent from 1 to 10

### Interakt

- Sales, lead qualification and support AI agents
- ₹2,499/month with 100 AI messages, then ₹0.50 each
- Needs the Growth or Advanced plan
- AnswerBot runs on up to 5 website links

> “What are your clinic timings on Sunday, and can I book a cleaning?”

**Verdict (HexaFloww):** HexaFloww wins on value — AI replies come with the plan.

## Email marketing: only in HexaFloww

Interakt doesn’t send email campaigns, so Interakt users who send newsletters pay for a second tool. HexaFloww’s Growth plan includes email.

### HexaFloww

- Drag-and-drop builder and reusable templates
- A/B tests on content or send time, with automatic winner
- Smart Send at each contact’s usual opening hour
- Email and WhatsApp steps in the same journey

### Interakt

- No email campaigns
- Automations cover WhatsApp and Instagram only

> “Email the festive sale to everyone, then WhatsApp the people who didn’t open it within two days.”

**Verdict (HexaFloww):** HexaFloww wins — email and WhatsApp in one plan and one journey.

## Appointments: WhatsApp booking with reminders

Clinics, salons and coaching centres take bookings on WhatsApp all day. HexaFloww handles slots, reminders and your calendar.

### HexaFloww

- Booking inside WhatsApp with live slot availability
- Automatic reminders before each appointment
- One-way sync to Google Calendar
- Customer and admin notified on every booking

### Interakt

- WhatsApp Forms inside chatbots and auto-replies
- No booking calendar or reminders listed

**Verdict (HexaFloww):** HexaFloww wins for businesses that run on appointments.

## Google reviews and website SEO

For local businesses, Google is where new customers start. HexaFloww covers it; Interakt doesn’t.

### HexaFloww

- Reply to Google reviews with AI-drafted suggestions
- Publish Google Business Profile posts
- Search Console and Google Analytics 4 reports
- PageSpeed checks and an SEO audit

### Interakt

- No Google review management
- No SEO or Search Console reporting

**Verdict (HexaFloww):** Only HexaFloww helps you get found on Google.

## Selling inside WhatsApp: Interakt’s edge

If your customers browse and pay inside WhatsApp, Interakt has more built for it.

### HexaFloww

- Shopify abandoned-cart and order-status messages
- “Where’s my order” replies verified against the buyer’s number
- Catalog order capture into leads
- No in-chat payments

### Interakt

- Shopify catalog and contact auto-sync
- Checkout bot and order management panel
- Native WhatsApp Pay and payment links
- COD-to-prepaid and winback flows

**Verdict (Interakt):** Interakt wins for selling and collecting payments inside WhatsApp.

## Chatbots and Instagram automations

Interakt offers more hand-built automation for WhatsApp and Instagram.

### HexaFloww

- Keyword auto-replies on every channel
- AI replies with human handoff instead of a flow builder
- Comment rules for Facebook and Instagram

### Interakt

- Linear chatbots on Growth; branching flows with API calls on Advanced
- Instagram “price please” and giveaway automations
- Instagram-only Starter from ₹999/month

**Verdict (Interakt):** Interakt wins if you want to design chatbot flows by hand.

## Pricing

Interakt prices WhatsApp and Instagram together from Growth, with AI as an add-on. HexaFloww’s Growth plan adds email, Google tools and AI replies for less.

### HexaFloww

Flat monthly plans in rupees, limited by projects, seats and AI credits — not by how many contacts you talk to.

| Plan | Price | What you get |
| --- | --- | --- |
| WhatsApp Only | ₹999/mo | WhatsApp marketing, AI assistant, segments, automations · 1 project, 3 seats |
| Growth | ₹1,999/mo | Adds email, social inbox, Google Business Profile, SEO tools · 3 projects, 5 seats |
| Pro | ₹3,999/mo | 5 projects, 10 seats, 5,000 AI credits |
| Business | ₹6,999/mo | 10 projects, 20 seats, 25,000 AI credits |

- Prices before GST; pay in rupees through Razorpay
- Annual billing saves up to 20%
- WhatsApp message fees are billed separately by Meta
- 3-day free trial with Growth features, no card required

### Interakt

Plans in rupees before taxes, with 8% off quarterly and 20% off yearly billing; WhatsApp message charges paid from a prepaid wallet.

- **Starter:** Quarterly or yearly only; one channel (WhatsApp or Instagram), campaigns and shared inbox
- **Growth:** ₹2,799/month; WhatsApp and Instagram, linear chatbots, catalogs, payments, public APIs
- **Advanced:** ₹3,799/month; branching chatbots, auto-assignment, advanced webhooks
- **Enterprise:** On request; adds RCS, higher limits and no template markups
- **WhatsApp AI agents:** ₹2,499/month add-on with 100 AI messages, then ₹0.50 per message
- **Messages:** About ₹0.95–₹0.97 per marketing message in India, by plan; 1,000 free service messages

## Where Interakt is the better choice

- **WhatsApp commerce:** Catalog sync, checkout bot, WhatsApp Pay and COD-to-prepaid flows for Shopify.
- **Chatbot builder:** Branching chatbot flows with conditions and API calls on Advanced.
- **Unlimited agents:** Every plan includes unlimited agents, which suits large support teams.
- **Instagram automations:** Ready-made “price please” and giveaway automations for Instagram comments.

## Who should choose which

- **Multi-channel D2C brands:** HexaFloww — WhatsApp cart and order updates plus email, Instagram and Messenger in one plan.
- **Clinics, salons & coaching:** HexaFloww — WhatsApp booking with reminders, Google review replies and an AI first responder.
- **Marketing agencies:** HexaFloww — Several client projects on one plan, each with separate data and channels.
- **Real estate teams:** HexaFloww — Leads from WhatsApp, Instagram and forms in one inbox, scored for buying intent.
- **Shopify stores selling in chat:** Interakt — Checkout bot, WhatsApp Pay and COD-to-prepaid flows inside WhatsApp.
- **Large WhatsApp support teams:** Interakt — Unlimited agents and branching chatbots on one WhatsApp number.

## Switching from Interakt

Moving is mostly about contacts, templates and your number. Email and other social accounts connect fresh in HexaFloww.

1. **Export your contacts** — Download your Interakt contacts as a CSV, including tags and custom fields.
2. **Note your opt-outs** — Keep a list of contacts who opted out so they go straight onto the suppression list.
3. **Import and map fields** — Import the CSV into HexaFloww and map tags and custom fields to contact fields.
4. **Move your number** — Disconnect your WhatsApp number from Interakt, then connect it to HexaFloww.
5. **Sync your templates** — Sync your approved templates from Meta or re-submit any that don’t carry over.
6. **Rebuild automations** — Recreate key auto-replies and Shopify journeys, adding email and AI replies where they help.

A WhatsApp number can only be linked to one provider at a time, so plan the switch for a quiet hour.

## The bottom line

Interakt is a capable WhatsApp and Instagram platform, and a strong pick for Shopify sellers who sell, collect payments and run chatbots inside WhatsApp.

But for Indian businesses that also send email, take bookings or manage Google reviews, HexaFloww covers all of it — with AI replies included and safety rails for your number — from ₹999/month, billed in rupees.

## Frequently asked questions

### Is HexaFloww a good Interakt alternative?

Yes, if you need more than WhatsApp and Instagram. HexaFloww covers WhatsApp campaigns and a shared social inbox like Interakt, and adds email campaigns, AI replies, WhatsApp booking and Google review tools. Interakt remains stronger for WhatsApp checkout, native payments and branching chatbots.

### How much does Interakt cost in India?

Interakt’s pricing page lists Growth at ₹2,799/month and Advanced at ₹3,799/month before taxes, with Starter sold quarterly or yearly and Enterprise on request. Quarterly billing saves 8% and yearly 20%. WhatsApp AI agents are a ₹2,499/month add-on, and message charges are paid separately.

### How much does HexaFloww cost?

HexaFloww starts at ₹999/month for the WhatsApp Only plan. Growth costs ₹1,999/month and adds email, the social inbox and Google Business Profile tools. Pro is ₹3,999 and Business is ₹6,999. Prices are before GST, and WhatsApp message fees are billed separately by Meta.

### Does Interakt support email marketing?

No. Interakt’s plans cover WhatsApp, Instagram and, on Enterprise, RCS — not email campaigns. HexaFloww’s Growth plan includes email with A/B testing and Smart Send, and lets you mix email and WhatsApp steps in one journey.

### Which tool is better for Shopify stores?

For WhatsApp-only commerce, Interakt goes deeper: catalog sync, a checkout bot, WhatsApp Pay and COD-to-prepaid flows. HexaFloww covers abandoned-cart and order-status messages, “where’s my order” replies and email, so it suits stores that market across channels.

### Which is safer for my WhatsApp number’s quality rating?

HexaFloww has built-in rails aimed at protecting your number: it enforces opt-in, applies per-contact frequency caps, pauses campaigns if your quality rating turns red and stops a campaign if too many early sends fail. These reduce the blocks and reports that lower your rating.

### Does Interakt include AI replies?

As an add-on. Interakt’s WhatsApp AI agents cost ₹2,499/month with 100 AI messages and ₹0.50 per extra message, and need the Growth or Advanced plan. HexaFloww includes AI auto-replies trained on your website and documents in every plan, using monthly AI credits.

### Can I move from Interakt to HexaFloww without losing my number?

Yes. Your WhatsApp Business number belongs to your Meta account, so it can be connected to HexaFloww after you disconnect it from Interakt. Export your contacts with their tags and custom fields, then sync or re-submit your approved templates.

## Sources

- Interakt’s official pricing page (Indian prices) — plans, prices, discounts, AI agents add-on, message charges and plan features — checked 9 October 2026
- HexaFloww pricing and product — plans, limits, trial and features — our own product