Haptik, part of Jio, builds enterprise AI agents for chat and voice in 100+ languages, sold through demos. HexaFloww is a self-serve marketing suite for growing businesses: WhatsApp campaigns, email, a social inbox, AI replies and bookings, from ₹999/month. Here’s an honest, side-by-side look.
Choose HexaFloww if you’re a growing business that wants AI replies, WhatsApp and email campaigns, a social inbox and bookings you can set up yourself from ₹999/month. Choose Haptik if you’re a large enterprise that needs custom AI agents across chat and voice in many languages, with compliance audits and a consulting-led rollout.
See the full comparisonHaptik is an enterprise conversational AI company owned by Jio; HexaFloww is a self-serve marketing suite.
Haptik sells through demos and doesn’t publish prices; HexaFloww lists plans from ₹999/month with a free trial.
HexaFloww’s AI auto-reply learns from your website and documents in minutes, with no project team.
Haptik leads on voice AI, 100+ languages, enterprise compliance and custom builds.
HexaFloww adds WhatsApp campaigns, email, Google reviews and booking in one plan.
Haptik has spent a decade building conversational AI for enterprises and says it serves 500+ of them. Its AI agents handle customer service, sales and bookings across WhatsApp, voice and web. HexaFloww is a marketing suite that a small team can set up in an afternoon.
This page compares the two on setup, AI, WhatsApp campaigns, the inbox, voice, email, compliance and pricing. HexaFloww is our product, so read it as an informed opinion. Every Haptik fact is taken from Haptik’s own website.
Haptik is a leading enterprise AI-agent platform with voice, 100+ languages and audited compliance. HexaFloww is a self-serve suite for growing businesses: AI replies, WhatsApp campaigns, email, a four-channel inbox, bookings and Google reviews, from ₹999/month.
| Feature |  HexaFloww | Haptik |
|---|---|---|
| AI | ||
| AI replies on WhatsApp | Self-serve, trained on your website and documents | Enterprise AI agents |
| Voice AI | Not offered | Voice AI agent |
| Languages | Replies in the customer’s language via the AI model | 100+ languages claimed |
| Link safety | Removes any link not from your own site | Not described |
| Setup | Self-serve | Demo-led enterprise rollout |
| Marketing | ||
| WhatsApp campaigns | Wizard, scheduling, safety rails | Focus is AI agents; campaigns via its sister product Interakt |
| Email campaigns | Builder, A/B tests, Smart Send (Growth) | Not listed |
| Journeys | Email and WhatsApp steps, conditions and waits | Not described |
| Google reviews & SEO | Review replies, posts, Search Console, GA4 | Not offered |
| Inbox & channels | ||
| Agent inbox | WhatsApp, Messenger, Instagram and TikTok | Omnichannel agent inbox |
| RCS & web chat | Not offered | RCS and web |
| WhatsApp booking | Slots, reminders, Google Calendar sync | Booking AI agent |
| Pricing & trust | ||
| Published price | From ₹999/month | Not published; demo only |
| Free trial | 3 days, Growth features, no card | Not offered |
| Compliance audits | Encryption at rest, role-based access | ISO, GDPR, CCPA and more, independently audited |
AI replies on WhatsApp
HexaFloww: Self-serve, trained on your website and documents
Haptik: Enterprise AI agents
Voice AI
HexaFloww: Not offered
Haptik: Voice AI agent
Languages
HexaFloww: Replies in the customer’s language via the AI model
Haptik: 100+ languages claimed
Link safety
HexaFloww: Removes any link not from your own site
Haptik: Not described
Setup
HexaFloww: Self-serve
Haptik: Demo-led enterprise rollout
WhatsApp campaigns
HexaFloww: Wizard, scheduling, safety rails
Haptik: Focus is AI agents; campaigns via its sister product Interakt
Email campaigns
HexaFloww: Builder, A/B tests, Smart Send (Growth)
Haptik: Not listed
Journeys
HexaFloww: Email and WhatsApp steps, conditions and waits
Haptik: Not described
Google reviews & SEO
HexaFloww: Review replies, posts, Search Console, GA4
Haptik: Not offered
Agent inbox
HexaFloww: WhatsApp, Messenger, Instagram and TikTok
Haptik: Omnichannel agent inbox
RCS & web chat
HexaFloww: Not offered
Haptik: RCS and web
WhatsApp booking
HexaFloww: Slots, reminders, Google Calendar sync
Haptik: Booking AI agent
Published price
HexaFloww: From ₹999/month
Haptik: Not published; demo only
Free trial
HexaFloww: 3 days, Growth features, no card
Haptik: Not offered
Compliance audits
HexaFloww: Encryption at rest, role-based access
Haptik: ISO, GDPR, CCPA and more, independently audited
Area 01 · Setup
HexaFlowwHexaFloww is built to be set up by a small team. Haptik is built for enterprise rollouts.
HexaFloww
Haptik
Verdict: HexaFloww wins for businesses that want to start today.
See HexaFloww pricingArea 02 · AI depth
HaptikHaptik’s whole business is AI agents. For complex, multi-step enterprise use cases, it goes further.
HexaFloww
Haptik
“I want to change my flight date and add a bag, what will it cost?”
Verdict: Haptik wins on enterprise AI depth.
How AI auto-replies workArea 03 · Voice & languages
HaptikHaptik offers a voice AI agent and claims 100+ languages. HexaFloww is text-only.
HexaFloww
Haptik
Verdict: Haptik wins.
Area 04 · WhatsApp campaigns
HexaFlowwHexaFloww puts marketing campaigns and AI replies in one product.
HexaFloww
Haptik
Verdict: HexaFloww wins for marketing and AI in one place.
Explore WhatsApp marketingArea 05 · Inbox
TieBoth give agents one place to pick up conversations the AI hands over.
HexaFloww
Haptik
Verdict: A tie.
See the unified inboxArea 06 · Email
HexaFlowwHexaFloww’s Growth plan includes email campaigns alongside WhatsApp.
HexaFloww
Haptik
Verdict: HexaFloww wins.
Explore email campaignsArea 07 · Reviews & SEO
HexaFlowwHexaFloww helps local businesses get found and reviewed on Google.
HexaFloww
Haptik
Verdict: HexaFloww wins.
Google Business Profile toolsArea 08 · Pricing
HexaFlowwHexaFloww lists its prices. Haptik prices through its enterprise team.
HexaFloww
Haptik
Verdict: HexaFloww wins on transparency for SMBs.
See HexaFloww pricingAI replies, WhatsApp campaigns, email and Instagram in one plan.
HexaFloww for e-commerceAI first responder, WhatsApp booking and Google reviews.
HexaFloww for healthcareAI answers admissions questions on WhatsApp and Instagram.
HexaFloww for educationCustom AI agents across chat and voice with compliance audits.
Voice AI and 100+ languages.
A useful comparison is clear about our own gaps too.
Enterprise AI agents
A decade of custom conversational AI for large brands.
Voice AI
A voice AI agent with multilingual voice.
100+ languages
Built for very diverse customer bases.
Audited compliance
ISO, GDPR, CCPA and more, independently audited.
Moving to HexaFloww is mostly about your knowledge, contacts and WhatsApp number.
Collect your website, FAQs and documents for HexaFloww’s AI.
Export contacts and opt-in status as a CSV.
Import the CSV and map each column to a contact field.
Disconnect your WhatsApp number from Haptik, then connect it to HexaFloww.
Generate knowledge from your website and switch on AI auto-reply.
Choose when the AI hands over to your team.
Tip: Test AI replies on a few common questions before switching your live number.
Yes, for small and mid-sized businesses. HexaFloww gives you AI replies trained on your own website, WhatsApp and email campaigns and a social inbox, ready to use without a project team. Large enterprises needing voice AI, many languages and custom builds are Haptik’s focus.
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