# HexaFloww vs Haptik: Self-Serve AI vs Enterprise Agents _Source: https://hexafloww.com/compare/hexafloww-vs-haptik · Competitor facts last verified 2026-10-10_ > **Quick answer:** Choose HexaFloww if you’re a growing business that wants AI replies, WhatsApp and email campaigns, a social inbox and bookings you can set up yourself from ₹999/month. Choose Haptik if you’re a large enterprise that needs custom AI agents across chat and voice in many languages, with compliance audits and a consulting-led rollout. ## Key takeaways - Haptik is an enterprise conversational AI company owned by Jio; HexaFloww is a self-serve marketing suite. - Haptik sells through demos and doesn’t publish prices; HexaFloww lists plans from ₹999/month with a free trial. - HexaFloww’s AI auto-reply learns from your website and documents in minutes, with no project team. - Haptik leads on voice AI, 100+ languages, enterprise compliance and custom builds. - HexaFloww adds WhatsApp campaigns, email, Google reviews and booking in one plan. Haptik has spent a decade building conversational AI for enterprises and says it serves 500+ of them. Its AI agents handle customer service, sales and bookings across WhatsApp, voice and web. HexaFloww is a marketing suite that a small team can set up in an afternoon. This page compares the two on setup, AI, WhatsApp campaigns, the inbox, voice, email, compliance and pricing. HexaFloww is our product, so read it as an informed opinion. Every Haptik fact is taken from Haptik’s own website. ## Quick verdict Haptik is a leading enterprise AI-agent platform with voice, 100+ languages and audited compliance. HexaFloww is a self-serve suite for growing businesses: AI replies, WhatsApp campaigns, email, a four-channel inbox, bookings and Google reviews, from ₹999/month. **Choose HexaFloww if:** - You want to set up AI replies yourself in an afternoon - You need WhatsApp campaigns and email, not just a chatbot - You want published rupee prices and a free trial - You manage Google reviews or take bookings - You run several brands or client projects **Choose Haptik if:** - You need voice AI agents - You serve customers in many languages at very high volume - You need enterprise compliance audits - You want a consulting-led, custom AI build ## Feature comparison | Feature | HexaFloww | Haptik | | --- | --- | --- | | AI replies on WhatsApp | Yes Self-serve, trained on your website and documents | Yes Enterprise AI agents | | Voice AI | No Not offered | Yes Voice AI agent | | Languages | Partial Replies in the customer’s language via the AI model | Yes 100+ languages claimed | | Link safety | Yes Removes any link not from your own site | Partial Not described | | Setup | Yes Self-serve | Partial Demo-led enterprise rollout | | WhatsApp campaigns | Yes Wizard, scheduling, safety rails | Partial Focus is AI agents; campaigns via its sister product Interakt | | Email campaigns | Yes Builder, A/B tests, Smart Send (Growth) | No Not listed | | Journeys | Yes Email and WhatsApp steps, conditions and waits | Partial Not described | | Google reviews & SEO | Yes Review replies, posts, Search Console, GA4 | No Not offered | | Agent inbox | Yes WhatsApp, Messenger, Instagram and TikTok | Yes Omnichannel agent inbox | | RCS & web chat | No Not offered | Yes RCS and web | | WhatsApp booking | Yes Slots, reminders, Google Calendar sync | Yes Booking AI agent | | Published price | Yes From ₹999/month | No Not published; demo only | | Free trial | Yes 3 days, Growth features, no card | No Not offered | | Compliance audits | Partial Encryption at rest, role-based access | Yes ISO, GDPR, CCPA and more, independently audited | ## Setup: an afternoon vs a project HexaFloww is built to be set up by a small team. Haptik is built for enterprise rollouts. ### HexaFloww - Sign up and start a 3-day trial - Add your website and documents as knowledge - Turn on AI replies for each channel ### Haptik - Get a demo with its enterprise team - AI Agent Builder and Gen AI consulting - Custom integrations for large systems **Verdict (HexaFloww):** HexaFloww wins for businesses that want to start today. ## AI depth: Haptik’s strength Haptik’s whole business is AI agents. For complex, multi-step enterprise use cases, it goes further. ### HexaFloww - AI auto-reply trained on your knowledge - Automatic handoff to a human - Removes links not from your own site - Scores chats for buying intent ### Haptik - AI agents for service, sales, booking and lead qualification - Insights agent for analytics - Strategic partner of OpenAI and Microsoft, as it states > “I want to change my flight date and add a bag, what will it cost?” **Verdict (Haptik):** Haptik wins on enterprise AI depth. ## Voice and languages Haptik offers a voice AI agent and claims 100+ languages. HexaFloww is text-only. ### HexaFloww - Text replies on WhatsApp, Instagram, Messenger and TikTok - No voice AI ### Haptik - Voice AI agent - 100+ languages, multilingual voice **Verdict (Haptik):** Haptik wins. ## WhatsApp campaigns in the same app HexaFloww puts marketing campaigns and AI replies in one product. ### HexaFloww - 4-step campaign wizard with audience preview - Frequency caps and quality auto-pause - Delivered, read and replied tracking - Follow-ups in automated journeys ### Haptik - AI agents first - WhatsApp marketing via its sister product Interakt **Verdict (HexaFloww):** HexaFloww wins for marketing and AI in one place. ## Agent inbox Both give agents one place to pick up conversations the AI hands over. ### HexaFloww - WhatsApp, Messenger, Instagram DMs and TikTok (Growth) - Comment replies for Facebook and Instagram - Assignment with an email to the assignee ### Haptik - Omnichannel agent inbox - Smart agent chat - WhatsApp, RCS, Instagram, Messenger and web **Verdict (Tie):** A tie. ## Email marketing: only in HexaFloww HexaFloww’s Growth plan includes email campaigns alongside WhatsApp. ### HexaFloww - Drag-and-drop builder and templates - A/B tests and Smart Send - Email and WhatsApp in one journey ### Haptik - No email campaigns listed **Verdict (HexaFloww):** HexaFloww wins. ## Google reviews and SEO HexaFloww helps local businesses get found and reviewed on Google. ### HexaFloww - AI-drafted Google review replies - Google Business Profile posts - Search Console, GA4 and SEO audit ### Haptik - No review or SEO tools **Verdict (HexaFloww):** HexaFloww wins. ## Pricing: published vs demo HexaFloww lists its prices. Haptik prices through its enterprise team. ### HexaFloww - From ₹999/month - AI replies included on every plan - 3-day free trial ### Haptik - No published prices - Demo-led enterprise sales **Verdict (HexaFloww):** HexaFloww wins on transparency for SMBs. ## Pricing Haptik prices through enterprise sales. HexaFloww publishes flat rupee plans with AI included. ### HexaFloww Flat monthly plans in rupees, limited by projects, seats and AI credits, not by how many contacts you talk to. | Plan | Price | What you get | | --- | --- | --- | | WhatsApp Only | ₹999/mo | WhatsApp marketing, AI assistant, segments, automations · 1 project, 3 seats | | Growth | ₹1,999/mo | Adds email, social inbox, Google Business Profile, SEO tools · 3 projects, 5 seats | | Pro | ₹3,999/mo | 5 projects, 10 seats, 5,000 AI credits | | Business | ₹6,999/mo | 10 projects, 20 seats, 25,000 AI credits | - Prices before GST; pay in rupees through Razorpay - Annual billing saves up to 20% - WhatsApp message fees are billed separately by Meta - 3-day free trial with Growth features, no card required ### Haptik No published prices; get a demo with the enterprise team. - **Products:** AI agents, AI Agent Builder, voice AI agent, smart agent chat, analytics - **Channels:** WhatsApp, voice, RCS, Instagram Direct, Messenger and web - **Customers:** 500+ enterprises, as it states - **Compliance:** ISO, GDPR, CCPA, CPRA and more, independently audited ## Where Haptik is the better choice - **Enterprise AI agents:** A decade of custom conversational AI for large brands. - **Voice AI:** A voice AI agent with multilingual voice. - **100+ languages:** Built for very diverse customer bases. - **Audited compliance:** ISO, GDPR, CCPA and more, independently audited. ## Who should choose which - **Growing D2C brands:** HexaFloww - AI replies, WhatsApp campaigns, email and Instagram in one plan. - **Clinics & salons:** HexaFloww - AI first responder, WhatsApp booking and Google reviews. - **Coaching & education:** HexaFloww - AI answers admissions questions on WhatsApp and Instagram. - **Marketing agencies:** HexaFloww - Separate AI and channels per client project. - **Large enterprises:** Haptik - Custom AI agents across chat and voice with compliance audits. - **Multilingual contact centres:** Haptik - Voice AI and 100+ languages. ## Switching from Haptik Moving to HexaFloww is mostly about your knowledge, contacts and WhatsApp number. 1. **Gather your knowledge**: Collect your website, FAQs and documents for HexaFloww’s AI. 2. **Export your contacts**: Export contacts and opt-in status as a CSV. 3. **Import and map fields**: Import the CSV and map each column to a contact field. 4. **Move your number**: Disconnect your WhatsApp number from Haptik, then connect it to HexaFloww. 5. **Turn on AI replies**: Generate knowledge from your website and switch on AI auto-reply. 6. **Set handoff rules**: Choose when the AI hands over to your team. Test AI replies on a few common questions before switching your live number. ## The bottom line Haptik is a leading choice for enterprises that need custom AI agents across chat and voice, in many languages, with audited compliance. For growing businesses that want AI replies plus WhatsApp and email campaigns, a social inbox, bookings and Google reviews (self-serve with published rupee prices), HexaFloww is the simpler choice from ₹999/month. ## Frequently asked questions ### Is HexaFloww a good Haptik alternative? Yes, for small and mid-sized businesses. HexaFloww gives you AI replies trained on your own website, WhatsApp and email campaigns and a social inbox, ready to use without a project team. Large enterprises needing voice AI, many languages and custom builds are Haptik’s focus. ### How much does Haptik cost? Haptik’s website doesn’t publish prices. Its call to action is to get a demo, so pricing is agreed with its enterprise team. HexaFloww publishes plans from ₹999/month. ### How much does HexaFloww cost? HexaFloww starts at ₹999/month for the WhatsApp Only plan. Growth costs ₹1,999/month and adds email, the social inbox and Google Business Profile tools. Pro is ₹3,999 and Business is ₹6,999. Prices are before GST, and WhatsApp message fees are billed separately by Meta. ### Who owns Haptik? Haptik is run by Jio Haptik Technologies Limited, according to its website. Its product list also includes Interakt, a WhatsApp marketing tool for smaller businesses. ### Does Haptik offer voice AI? Yes. Haptik lists a Voice AI Agent with multilingual voice. HexaFloww doesn’t offer voice; its AI answers in text on WhatsApp, Instagram, Messenger and TikTok. ### Which channels does Haptik support? Haptik lists WhatsApp, voice, RCS, Instagram Direct, Facebook Messenger and web chat. HexaFloww covers WhatsApp, Instagram, Messenger, TikTok and email, plus Google reviews. ### Can HexaFloww’s AI hand off to a human? Yes. HexaFloww’s AI auto-reply can decide when to hand over, or stop after a fixed number of replies. It sends a closing message, marks the chat as handed off and emails your team. ### Can I move my WhatsApp number from Haptik to HexaFloww? Yes. Your WhatsApp Business number belongs to your Meta account, so it can be disconnected from Haptik and connected to HexaFloww. Export your contacts and opt-outs, then sync or re-submit your approved templates. ## Sources - Haptik’s official website, products, channels, ownership, languages, compliance and buying process, checked 10 October 2026 - HexaFloww pricing and product, plans, limits, trial and features, our own product