Hi {{1}}, how was your recent experience with {{2}}? Your feedback helps us serve you better.
12:30 PM
Excellent ⭐⭐⭐⭐⭐
Needs improvement
Utility · Feedback & Reviews
Case resolved WhatsApp template
Notify customer when their support ticket is closed and request immediate 1-tap CSAT rating.
Template text
Hello {{1}},
Your support ticket #{{2}} ('{{3}}') has been marked as resolved by our specialist, {{4}}.
If your issue is fully resolved, please let us know how we did! If you still need help, simply reply to this message to reopen your ticket.
[ Great support 👍 ] [ Need more help ]Example with sample values
Hello Maya, Your support ticket #TCK-5510 ('API Authentication Error') has been marked as resolved by our specialist, Siddharth. If your issue is fully resolved, please let us know how we did! If you still need help, simply reply to this message to reopen your ticket.
Hello {{1}},
Your support ticket #{{2}} ('{{3}}') has been marked as resolved by our specialist, {{4}}.
If your issue is fully resolved, please let us know how we did! If you still need help, simply reply to this message to reopen your ticket.
12:30 PM
Great support 👍
Need more help
Frequently asked questions
What is the Case resolved WhatsApp template?
It is a ready-to-use utility message template for the WhatsApp Business Platform. Copy the text, replace the {{1}}-style variables with your own data, and submit it to Meta for approval.
Is this a marketing or utility template?
Utility. It is a transactional update tied to an existing customer interaction, so it does not need marketing consent.
Do I need Meta approval before sending it?
Yes. Every WhatsApp template must be approved by Meta before it can be sent outside the 24-hour customer service window. HexaFloww pre-fills and validates the template before you submit it.
Related templates
UtilityFeedback & Reviews
Delivery feedback
Request feedback and star rating on food quality and delivery experience.
Hey {{1}}, 👋
We have delivered your order from {{2}} and would love to hear from you! 🙏
Tell us how we did. Please take a quick moment to rate your experience:
12:30 PM
⭐⭐⭐⭐⭐ Excellent
Needs improvement
UtilityFeedback & Reviews
Customer survey
Post-service or support customer satisfaction survey link for store feedback.
🙋 Hi {{1}},
Thank you for shopping with {{2}}! 🛍️ We hope you had a great experience with our team.
📝 To help us continuously improve our store service, could you take 1 minute to share your feedback?
Tap the button below to start.
Regards,
{{3}}
12:30 PM
Take Quick Survey