Utility · Feedback & Reviews

Service feedback WhatsApp template

Ask a customer to rate their recent experience.

Use this template

Template text

Hi {{1}}, how was your recent experience with {{2}}? Your feedback helps us serve you better.

[ Excellent ⭐⭐⭐⭐⭐ ]  [ Needs improvement ]

Example with sample values

Hi Rahul, how was your recent experience with our service team? Your feedback helps us serve you better.

Hi {{1}}, how was your recent experience with {{2}}? Your feedback helps us serve you better.

12:30 PM
Excellent ⭐⭐⭐⭐⭐
Needs improvement

Frequently asked questions

What is the Service feedback WhatsApp template?

It is a ready-to-use utility message template for the WhatsApp Business Platform. Copy the text, replace the {{1}}-style variables with your own data, and submit it to Meta for approval.

Is this a marketing or utility template?

Utility. It is a transactional update tied to an existing customer interaction, so it does not need marketing consent.

Do I need Meta approval before sending it?

Yes. Every WhatsApp template must be approved by Meta before it can be sent outside the 24-hour customer service window. HexaFloww pre-fills and validates the template before you submit it.

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Tap the button below to start.

Regards,
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Prompt customer for a 5-star rating on their recent retail shopping purchase.

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🙋 Hi {{1}},

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