Hi {{1}}, how was your recent experience with {{2}}? Your feedback helps us serve you better.
12:30 PM
Excellent ⭐⭐⭐⭐⭐
Needs improvement
Utility · Feedback & Reviews
Customer survey WhatsApp template
Post-service or support customer satisfaction survey link for store feedback.
Template text
🙋 Hi {{1}},
Thank you for shopping with {{2}}! 🛍️ We hope you had a great experience with our team.
📝 To help us continuously improve our store service, could you take 1 minute to share your feedback?
Tap the button below to start.
Regards,
{{3}}
[ Take Quick Survey ]Example with sample values
🙋 Hi Meera, Thank you for shopping with Urban Trends Store! 🛍️ We hope you had a great experience with our team. 📝 To help us continuously improve our store service, could you take 1 minute to share your feedback? Tap the button below to start. Regards, Customer Care Team
🙋 Hi {{1}},
Thank you for shopping with {{2}}! 🛍️ We hope you had a great experience with our team.
📝 To help us continuously improve our store service, could you take 1 minute to share your feedback?
Tap the button below to start.
Regards,
{{3}}
12:30 PM
Take Quick Survey
Frequently asked questions
What is the Customer survey WhatsApp template?
It is a ready-to-use utility message template for the WhatsApp Business Platform. Copy the text, replace the {{1}}-style variables with your own data, and submit it to Meta for approval.
Is this a marketing or utility template?
Utility. It is a transactional update tied to an existing customer interaction, so it does not need marketing consent.
Do I need Meta approval before sending it?
Yes. Every WhatsApp template must be approved by Meta before it can be sent outside the 24-hour customer service window. HexaFloww pre-fills and validates the template before you submit it.
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Request feedback and star rating on food quality and delivery experience.
Hey {{1}}, 👋
We have delivered your order from {{2}} and would love to hear from you! 🙏
Tell us how we did. Please take a quick moment to rate your experience:
12:30 PM
⭐⭐⭐⭐⭐ Excellent
Needs improvement
UtilityFeedback & Reviews
Product review
Prompt customer for a 5-star rating on their recent retail shopping purchase.
We value your opinion! ⭐
🙋 Hi {{1}},
How did you like your recent purchase of {{2}} from {{3}}? We'd love to hear your thoughts.
Tap below to share a quick rating and help fellow shoppers make great choices!
Thank you,
{{4}}
12:30 PM
Write a Review