Utility · Order & Delivery

Ticket update WhatsApp template

Notify customer when their technical or customer support ticket has an update or resolution.

Template text

Hello {{1}},

Your support ticket #{{2}} regarding '{{3}}' has been updated.

Status: {{4}}

You can review the response from our support specialist or send additional information via the link below.

[ View Support Ticket ]

Example with sample values

Hello Maya, Your support ticket #TICK-9081 regarding 'Payment gateway integration issue' has been updated. Status: Resolved You can review the response from our support specialist or send additional information via the link below.

Hello {{1}},

Your support ticket #{{2}} regarding '{{3}}' has been updated.

Status: {{4}}

You can review the response from our support specialist or send additional information via the link below.

12:30 PM

View Support Ticket

Frequently asked questions

What is the Ticket update WhatsApp template?

It is a ready-to-use utility message template for the WhatsApp Business Platform. Copy the text, replace the {{1}}-style variables with your own data, and submit it to Meta for approval.

Is this a marketing or utility template?

Utility. It is a transactional update tied to an existing customer interaction, so it does not need marketing consent.

Do I need Meta approval before sending it?

Yes. Every WhatsApp template must be approved by Meta before it can be sent outside the 24-hour customer service window. HexaFloww pre-fills and validates the template before you submit it.