Utility · Order & Delivery

COD verification WhatsApp template

Ask customer to confirm Cash-on-Delivery order.

Use this template

Template text

Confirm Cash on Delivery

Hi {{1}}, please confirm your Cash on Delivery order *#{{2}}* for {{3}}. Delivery address: {{4}}.

[ Confirm Order ]  [ Cancel Order ]

Example with sample values

Hi Neha, please confirm your Cash on Delivery order *#10289* for ₹2,199. Delivery address: MG Road, Indiranagar, Bangalore.

Confirm Cash on Delivery

Hi {{1}}, please confirm your Cash on Delivery order #{{2}} for {{3}}. Delivery address: {{4}}.

12:30 PM
Confirm Order
Cancel Order

Frequently asked questions

What is the COD verification WhatsApp template?

It is a ready-to-use utility message template for the WhatsApp Business Platform. Copy the text, replace the {{1}}-style variables with your own data, and submit it to Meta for approval.

Is this a marketing or utility template?

Utility. It is a transactional update tied to an existing customer interaction, so it does not need marketing consent.

Do I need Meta approval before sending it?

Yes. Every WhatsApp template must be approved by Meta before it can be sent outside the 24-hour customer service window. HexaFloww pre-fills and validates the template before you submit it.

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Order shipped

Let a customer know their order is on the way.

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Hi {{1}}, order #{{2}} is on its way via {{3}}. Tracking number: {{4}}. Expected by {{5}}.

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Same-day heads-up that a parcel is arriving.

Hi {{1}}, your order #{{2}} is out for delivery today and should arrive by {{3}}. Please keep your phone reachable.

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