Utility · Order & Delivery

Agent assigned WhatsApp template

Connect customer directly with a live support representative for resolution.

Template text

Hello {{1}},

Your support inquiry #{{2}} has been assigned to our customer specialist, {{3}} from {{4}}.

They are reviewing your request and will assist you directly in this chat shortly. You can also view case notes or add attachments below.

[ View Ticket Details ]  [ Resolve ticket ]

Example with sample values

Hello Sameer, Your support inquiry #CS-4412 has been assigned to our customer specialist, Priya from TechSupport Team. They are reviewing your request and will assist you directly in this chat shortly. You can also view case notes or add attachments below.

Hello {{1}},

Your support inquiry #{{2}} has been assigned to our customer specialist, {{3}} from {{4}}.

They are reviewing your request and will assist you directly in this chat shortly. You can also view case notes or add attachments below.

12:30 PM

View Ticket Details

Resolve ticket

Frequently asked questions

What is the Agent assigned WhatsApp template?

It is a ready-to-use utility message template for the WhatsApp Business Platform. Copy the text, replace the {{1}}-style variables with your own data, and submit it to Meta for approval.

Is this a marketing or utility template?

Utility. It is a transactional update tied to an existing customer interaction, so it does not need marketing consent.

Do I need Meta approval before sending it?

Yes. Every WhatsApp template must be approved by Meta before it can be sent outside the 24-hour customer service window. HexaFloww pre-fills and validates the template before you submit it.