Utility · Order & Delivery

Store pickup WhatsApp template

Notify customer that their Click & Collect (BOPIS) order is ready for in-store pickup.

Template text

Great news {{1}}! 🎉

Your Click & Collect order #{{2}} is packaged and ready for pickup at our {{3}} store.

📍 Pickup Counter: {{4}}
⏰ Store Hours: {{5}}

Please show your order number or pickup QR code at the counter. See you soon!

[ View Pickup Barcode ]  [ Store Directions ]

Example with sample values

Great news Sneha! 🎉 Your Click & Collect order #PK-3918 is packaged and ready for pickup at our Downtown Flagship Store store. 📍 Pickup Counter: Online Pickup Desk, 1st Floor ⏰ Store Hours: 10:00 AM - 9:00 PM Please show your order number or pickup QR code at the counter. See you soon!

Great news {{1}}! 🎉

Your Click & Collect order #{{2}} is packaged and ready for pickup at our {{3}} store.

📍 Pickup Counter: {{4}}
⏰ Store Hours: {{5}}

Please show your order number or pickup QR code at the counter. See you soon!

12:30 PM

View Pickup Barcode

Store Directions

Frequently asked questions

What is the Store pickup WhatsApp template?

It is a ready-to-use utility message template for the WhatsApp Business Platform. Copy the text, replace the {{1}}-style variables with your own data, and submit it to Meta for approval.

Is this a marketing or utility template?

Utility. It is a transactional update tied to an existing customer interaction, so it does not need marketing consent.

Do I need Meta approval before sending it?

Yes. Every WhatsApp template must be approved by Meta before it can be sent outside the 24-hour customer service window. HexaFloww pre-fills and validates the template before you submit it.