Utility · Order & Delivery

Return pickup WhatsApp template

Inform customer of scheduled courier pickup date and time window for product return.

Template text

Hello {{1}},

A return pickup for order #{{2}} (Item: {{3}}) has been scheduled. 📦

🚚 Pickup Date: {{4}}
⏰ Time Window: {{5}}

Please ensure the original tags and packaging are intact. Hand over the parcel to the assigned courier partner upon arrival.

[ Track Return Pickup ]

Example with sample values

Hello Kavita, A return pickup for order #ORD-6029 (Item: Running Shoes (Size 8)) has been scheduled. 📦 🚚 Pickup Date: Tomorrow, Oct 25 ⏰ Time Window: 10:00 AM - 1:00 PM Please ensure the original tags and packaging are intact. Hand over the parcel to the assigned courier partner upon arrival.

Hello {{1}},

A return pickup for order #{{2}} (Item: {{3}}) has been scheduled. 📦

🚚 Pickup Date: {{4}}
⏰ Time Window: {{5}}

Please ensure the original tags and packaging are intact. Hand over the parcel to the assigned courier partner upon arrival.

12:30 PM

Track Return Pickup

Frequently asked questions

What is the Return pickup WhatsApp template?

It is a ready-to-use utility message template for the WhatsApp Business Platform. Copy the text, replace the {{1}}-style variables with your own data, and submit it to Meta for approval.

Is this a marketing or utility template?

Utility. It is a transactional update tied to an existing customer interaction, so it does not need marketing consent.

Do I need Meta approval before sending it?

Yes. Every WhatsApp template must be approved by Meta before it can be sent outside the 24-hour customer service window. HexaFloww pre-fills and validates the template before you submit it.