Hi {{1}}, how was your recent experience with {{2}}? Your feedback helps us serve you better.
12:30 PM
Excellent ⭐⭐⭐⭐⭐
Needs improvement
Utility · Feedback & Reviews
Purchase review WhatsApp template
Follow up on completed retail store purchases to collect customer product reviews.
Template text
🙋 Hey {{1}},
How are you liking your new items from {{2}}? We would love to hear your honest thoughts! ⭐⭐⭐⭐⭐
Tap the button below to share a quick review and tell us how your experience was 📄.
🛍️ Thank you for shopping with us!
{{3}}
[ Submit Review ]Example with sample values
🙋 Hey Ritu, How are you liking your new items from Fashion Loft? We would love to hear your honest thoughts! ⭐⭐⭐⭐⭐ Tap the button below to share a quick review and tell us how your experience was 📄. 🛍️ Thank you for shopping with us! Customer Experience Team
🙋 Hey {{1}},
How are you liking your new items from {{2}}? We would love to hear your honest thoughts! ⭐⭐⭐⭐⭐
Tap the button below to share a quick review and tell us how your experience was 📄.
🛍️ Thank you for shopping with us!
{{3}}
12:30 PM
Submit Review
Frequently asked questions
What is the Purchase review WhatsApp template?
It is a ready-to-use utility message template for the WhatsApp Business Platform. Copy the text, replace the {{1}}-style variables with your own data, and submit it to Meta for approval.
Is this a marketing or utility template?
Utility. It is a transactional update tied to an existing customer interaction, so it does not need marketing consent.
Do I need Meta approval before sending it?
Yes. Every WhatsApp template must be approved by Meta before it can be sent outside the 24-hour customer service window. HexaFloww pre-fills and validates the template before you submit it.
Related templates
UtilityFeedback & Reviews
Delivery feedback
Request feedback and star rating on food quality and delivery experience.
Hey {{1}}, 👋
We have delivered your order from {{2}} and would love to hear from you! 🙏
Tell us how we did. Please take a quick moment to rate your experience:
12:30 PM
⭐⭐⭐⭐⭐ Excellent
Needs improvement
UtilityFeedback & Reviews
Customer survey
Post-service or support customer satisfaction survey link for store feedback.
🙋 Hi {{1}},
Thank you for shopping with {{2}}! 🛍️ We hope you had a great experience with our team.
📝 To help us continuously improve our store service, could you take 1 minute to share your feedback?
Tap the button below to start.
Regards,
{{3}}
12:30 PM
Take Quick Survey