Utility · Order & Delivery

Prescription refill WhatsApp template

Alert patients or pharmacy customers when their ongoing prescription medication is running low.

Template text

Hi {{1}},

It looks like your supply of {{2}} is due for a refill soon based on your previous order from {{3}}.

Tap below to reorder with one click and get free doorstep delivery within 24 hours.

[ Refill Prescription ]  [ Remind me later ]

Example with sample values

Hi David, It looks like your supply of Daily Multi-Vitamins & BP Care is due for a refill soon based on your previous order from CarePharmacy. Tap below to reorder with one click and get free doorstep delivery within 24 hours.

Hi {{1}},

It looks like your supply of {{2}} is due for a refill soon based on your previous order from {{3}}.

Tap below to reorder with one click and get free doorstep delivery within 24 hours.

12:30 PM

Refill Prescription

Remind me later

Frequently asked questions

What is the Prescription refill WhatsApp template?

It is a ready-to-use utility message template for the WhatsApp Business Platform. Copy the text, replace the {{1}}-style variables with your own data, and submit it to Meta for approval.

Is this a marketing or utility template?

Utility. It is a transactional update tied to an existing customer interaction, so it does not need marketing consent.

Do I need Meta approval before sending it?

Yes. Every WhatsApp template must be approved by Meta before it can be sent outside the 24-hour customer service window. HexaFloww pre-fills and validates the template before you submit it.