Utility · Order & Delivery

Depot pickup WhatsApp template

Alert recipient that delivery couldn't be completed and package is awaiting pickup or instructions.

Template text

Notice for parcel #{{1}}:

Hi {{2}}, we attempted to deliver your package today but were unable to reach you at {{3}}.

Your shipment is safely held at our {{4}} facility until {{5}}.

Tap below to request redelivery or collect it in person.

[ Reschedule Delivery ]  [ Depot Directions ]

Example with sample values

Notice for parcel #TRK-904128: Hi Sunil, we attempted to deliver your package today but were unable to reach you at Apartment 4B, Green Heights. Your shipment is safely held at our Westside Depot Hub facility until Friday, Oct 30. Tap below to request redelivery or collect it in person.

Notice for parcel #{{1}}:

Hi {{2}}, we attempted to deliver your package today but were unable to reach you at {{3}}.

Your shipment is safely held at our {{4}} facility until {{5}}.

Tap below to request redelivery or collect it in person.

12:30 PM

Reschedule Delivery

Depot Directions

Frequently asked questions

What is the Depot pickup WhatsApp template?

It is a ready-to-use utility message template for the WhatsApp Business Platform. Copy the text, replace the {{1}}-style variables with your own data, and submit it to Meta for approval.

Is this a marketing or utility template?

Utility. It is a transactional update tied to an existing customer interaction, so it does not need marketing consent.

Do I need Meta approval before sending it?

Yes. Every WhatsApp template must be approved by Meta before it can be sent outside the 24-hour customer service window. HexaFloww pre-fills and validates the template before you submit it.