Utility · Order & Delivery

Delivery delay WhatsApp template

Courteous delay notification explaining expected delivery delay with live tracking.

Template text

Hello {{1}},

We are afraid there is going to be a delay of up to {{2}} minutes to deliver your order #{{3}}.

Please bear with us. We are doing everything we can to ensure your food reaches you as hot and fresh as possible. 🙏🚚

Thank you for your patience!

[ Track Order ]

Example with sample values

Hello Dev, We are afraid there is going to be a delay of up to 15 minutes to deliver your order #FD-10892. Please bear with us. We are doing everything we can to ensure your food reaches you as hot and fresh as possible. 🙏🚚 Thank you for your patience!

Hello {{1}},

We are afraid there is going to be a delay of up to {{2}} minutes to deliver your order #{{3}}.

Please bear with us. We are doing everything we can to ensure your food reaches you as hot and fresh as possible. 🙏🚚

Thank you for your patience!

12:30 PM

Track Order

Frequently asked questions

What is the Delivery delay WhatsApp template?

It is a ready-to-use utility message template for the WhatsApp Business Platform. Copy the text, replace the {{1}}-style variables with your own data, and submit it to Meta for approval.

Is this a marketing or utility template?

Utility. It is a transactional update tied to an existing customer interaction, so it does not need marketing consent.

Do I need Meta approval before sending it?

Yes. Every WhatsApp template must be approved by Meta before it can be sent outside the 24-hour customer service window. HexaFloww pre-fills and validates the template before you submit it.