Hi {{1}}, how was your recent experience with {{2}}? Your feedback helps us serve you better.
12:30 PM
Excellent ⭐⭐⭐⭐⭐
Needs improvement
Utility · Feedback & Reviews
Service review WhatsApp template
Customer satisfaction survey for accessible shopping experience.
Template text
Hey {{1}},
How has your experience been with our store and delivery? We are always striving to make our shopping experience more accessible and welcoming for all. 😀
Tap below to share your honest thoughts!
[ Great Service 👍 ] [ Needs Improvement 👎 ]Example with sample values
Hey Sonia, How has your experience been with our store and delivery? We are always striving to make our shopping experience more accessible and welcoming for all. 😀 Tap below to share your honest thoughts!
Hey {{1}},
How has your experience been with our store and delivery? We are always striving to make our shopping experience more accessible and welcoming for all. 😀
Tap below to share your honest thoughts!
12:30 PM
Great Service 👍
Needs Improvement 👎
Frequently asked questions
What is the Service review WhatsApp template?
It is a ready-to-use utility message template for the WhatsApp Business Platform. Copy the text, replace the {{1}}-style variables with your own data, and submit it to Meta for approval.
Is this a marketing or utility template?
Utility. It is a transactional update tied to an existing customer interaction, so it does not need marketing consent.
Do I need Meta approval before sending it?
Yes. Every WhatsApp template must be approved by Meta before it can be sent outside the 24-hour customer service window. HexaFloww pre-fills and validates the template before you submit it.
Related templates
UtilityFeedback & Reviews
Delivery feedback
Request feedback and star rating on food quality and delivery experience.
Hey {{1}}, 👋
We have delivered your order from {{2}} and would love to hear from you! 🙏
Tell us how we did. Please take a quick moment to rate your experience:
12:30 PM
⭐⭐⭐⭐⭐ Excellent
Needs improvement
UtilityFeedback & Reviews
Customer survey
Post-service or support customer satisfaction survey link for store feedback.
🙋 Hi {{1}},
Thank you for shopping with {{2}}! 🛍️ We hope you had a great experience with our team.
📝 To help us continuously improve our store service, could you take 1 minute to share your feedback?
Tap the button below to start.
Regards,
{{3}}
12:30 PM
Take Quick Survey