Hi {{1}}, how was your recent experience with {{2}}? Your feedback helps us serve you better.
12:30 PM
Excellent ⭐⭐⭐⭐⭐
Needs improvement
Utility · Feedback & Reviews
Service feedback WhatsApp template
Request customer feedback on recent health purchases with a discount reward.
Template text
Hey {{1}},
How was your recent order with us? Please take a quick moment to let us know how we did. It means the world to our team! 😀
Reply with your feedback or tap below to receive a special *{{2}}% discount* on your next wellness order 🎁
[ Loved the service 👍 ] [ Could be better 👎 ]Example with sample values
Hey Gia, How was your recent order with us? Please take a quick moment to let us know how we did. It means the world to our team! 😀 Reply with your feedback or tap below to receive a special *15% discount* on your next wellness order 🎁
Hey {{1}},
How was your recent order with us? Please take a quick moment to let us know how we did. It means the world to our team! 😀
Reply with your feedback or tap below to receive a special {{2}}% discount on your next wellness order 🎁
12:30 PM
Loved the service 👍
Could be better 👎
Frequently asked questions
What is the Service feedback WhatsApp template?
It is a ready-to-use utility message template for the WhatsApp Business Platform. Copy the text, replace the {{1}}-style variables with your own data, and submit it to Meta for approval.
Is this a marketing or utility template?
Utility. It is a transactional update tied to an existing customer interaction, so it does not need marketing consent.
Do I need Meta approval before sending it?
Yes. Every WhatsApp template must be approved by Meta before it can be sent outside the 24-hour customer service window. HexaFloww pre-fills and validates the template before you submit it.
Related templates
UtilityFeedback & Reviews
Delivery feedback
Request feedback and star rating on food quality and delivery experience.
Hey {{1}}, 👋
We have delivered your order from {{2}} and would love to hear from you! 🙏
Tell us how we did. Please take a quick moment to rate your experience:
12:30 PM
⭐⭐⭐⭐⭐ Excellent
Needs improvement
UtilityFeedback & Reviews
Customer survey
Post-service or support customer satisfaction survey link for store feedback.
🙋 Hi {{1}},
Thank you for shopping with {{2}}! 🛍️ We hope you had a great experience with our team.
📝 To help us continuously improve our store service, could you take 1 minute to share your feedback?
Tap the button below to start.
Regards,
{{3}}
12:30 PM
Take Quick Survey