Utility · Order & Delivery

Address verification WhatsApp template

Request customer to confirm or update incorrect/incomplete shipping address.

Template text

Hello {{1}},

Our delivery courier partner reported an incomplete shipping address for order #{{2}}.

Current on file: {{3}}

Please verify or provide landmark details so we can deliver your parcel without further delay.

[ Update Address ]  [ Address is correct ]

Example with sample values

Hello Arjun, Our delivery courier partner reported an incomplete shipping address for order #ORD-8419. Current on file: Flat 12, Sunrise Residency, Sector 5 Please verify or provide landmark details so we can deliver your parcel without further delay.

Hello {{1}},

Our delivery courier partner reported an incomplete shipping address for order #{{2}}.

Current on file: {{3}}

Please verify or provide landmark details so we can deliver your parcel without further delay.

12:30 PM

Update Address

Address is correct

Frequently asked questions

What is the Address verification WhatsApp template?

It is a ready-to-use utility message template for the WhatsApp Business Platform. Copy the text, replace the {{1}}-style variables with your own data, and submit it to Meta for approval.

Is this a marketing or utility template?

Utility. It is a transactional update tied to an existing customer interaction, so it does not need marketing consent.

Do I need Meta approval before sending it?

Yes. Every WhatsApp template must be approved by Meta before it can be sent outside the 24-hour customer service window. HexaFloww pre-fills and validates the template before you submit it.