Utility · Payments & Billing

Payment failed WhatsApp template

Urgent dunning alert notifying customer of recurring subscription charge failure.

Template text

Important Notice: Hi {{1}},

We were unable to process the recurring payment of {{2}} for your {{3}} plan on {{4}}.

To avoid any service interruption or cancellation, please update your billing payment method using the link below.

[ Update Payment Method ]  [ Retry charge ]

Example with sample values

Important Notice: Hi Dev, We were unable to process the recurring payment of $19.99 for your Premium Membership plan on Oct 24, 2026. To avoid any service interruption or cancellation, please update your billing payment method using the link below.

Important Notice: Hi {{1}},

We were unable to process the recurring payment of {{2}} for your {{3}} plan on {{4}}.

To avoid any service interruption or cancellation, please update your billing payment method using the link below.

12:30 PM

Update Payment Method

Retry charge

Frequently asked questions

What is the Payment failed WhatsApp template?

It is a ready-to-use utility message template for the WhatsApp Business Platform. Copy the text, replace the {{1}}-style variables with your own data, and submit it to Meta for approval.

Is this a marketing or utility template?

Utility. It is a transactional update tied to an existing customer interaction, so it does not need marketing consent.

Do I need Meta approval before sending it?

Yes. Every WhatsApp template must be approved by Meta before it can be sent outside the 24-hour customer service window. HexaFloww pre-fills and validates the template before you submit it.