Utility · Payments & Billing

Refund status WhatsApp template

Notify a customer about a processed refund with amount and reference number.

Template text

Dear {{1}},

We have processed your refund of {{2}}. 💰

Your refund reference number is {{3}}. The amount should reflect in your account within 3-5 business days.

[ View Refund Details ]

Example with sample values

Dear Natasha, We have processed your refund of ₹450. 💰 Your refund reference number is REF-98234. The amount should reflect in your account within 3-5 business days.

Dear {{1}},

We have processed your refund of {{2}}. 💰

Your refund reference number is {{3}}. The amount should reflect in your account within 3-5 business days.

12:30 PM

View Refund Details

Frequently asked questions

What is the Refund status WhatsApp template?

It is a ready-to-use utility message template for the WhatsApp Business Platform. Copy the text, replace the {{1}}-style variables with your own data, and submit it to Meta for approval.

Is this a marketing or utility template?

Utility. It is a transactional update tied to an existing customer interaction, so it does not need marketing consent.

Do I need Meta approval before sending it?

Yes. Every WhatsApp template must be approved by Meta before it can be sent outside the 24-hour customer service window. HexaFloww pre-fills and validates the template before you submit it.