Utility · Payments & Billing

Payment failure WhatsApp template

Alert customer of a failed food order payment with refund window and retry link.

Template text

Hi {{1}}! 👋

We regret to inform you that your payment for order #{{2}} could not be completed. Any amount debited will be automatically refunded within {{3}} working days. 📆

Tap below to retry your payment and confirm your order.

[ Retry Payment ]

Example with sample values

Hi Dev! 👋 We regret to inform you that your payment for order #FD-10892 could not be completed. Any amount debited will be automatically refunded within 3-5 working days. 📆 Tap below to retry your payment and confirm your order.

Hi {{1}}! 👋

We regret to inform you that your payment for order #{{2}} could not be completed. Any amount debited will be automatically refunded within {{3}} working days. 📆

Tap below to retry your payment and confirm your order.

12:30 PM

Retry Payment

Frequently asked questions

What is the Payment failure WhatsApp template?

It is a ready-to-use utility message template for the WhatsApp Business Platform. Copy the text, replace the {{1}}-style variables with your own data, and submit it to Meta for approval.

Is this a marketing or utility template?

Utility. It is a transactional update tied to an existing customer interaction, so it does not need marketing consent.

Do I need Meta approval before sending it?

Yes. Every WhatsApp template must be approved by Meta before it can be sent outside the 24-hour customer service window. HexaFloww pre-fills and validates the template before you submit it.