HexaFloww vs Zoko
Zoko is a WhatsApp Business Platform tool aimed at ecommerce stores, combining a shared inbox with catalog and order features.
HexaFloww's own capabilities below are accurate as of this page's publish date. Zoko's features and pricing change over time - verify current details on their site before deciding.
| Feature | HexaFloww | Zoko |
|---|---|---|
| Channels in one login | WhatsApp, email, and a unified Facebook/Instagram/WhatsApp/TikTok inbox | Typically WhatsApp-only, or WhatsApp plus a limited add-on channel |
| Contacts & segments | One contact record and one suppression list shared across every channel | Usually scoped to WhatsApp - a separate tool needed for email/social |
| AI on inbound messages | Buying-intent scored 1-10 on every message, AI auto-reply grounded in your own knowledge base, auto-handoff to a human | Varies by vendor - commonly keyword/rule-based automation or a basic chatbot, not intent scoring |
| Automation journeys | Trigger-based journeys spanning WhatsApp and email in the same flow | Usually WhatsApp-only flows, if journey automation exists at all |
| Cost visibility | Per-message cost estimate before sending, priced to match Meta's own conversation-based billing | Varies by vendor - check current pricing pages for conversation markup and plan limits |
| India billing | GST-inclusive invoicing built in | Varies by vendor |
Why teams choose HexaFloww
- One contact list and one suppression list instead of a WhatsApp tool plus a separate email tool
- AI that scores buying intent and drafts replies from your own knowledge base, not just keyword rules
- Cross-channel automation - a WhatsApp reply can trigger an email step, and back
- GST-inclusive billing built for Indian businesses
HexaFloww vs Zoko - questions
Is HexaFloww also good for ecommerce sellers, like Zoko?
Yes - WhatsApp catalog and cart messages, Shopify order-status automations (abandoned cart, order placed/fulfilled/delivered/cancelled), and a 'where's my order' auto-reply that verifies the sender's WhatsApp number before answering.
What's different about HexaFloww's approach?
HexaFloww isn't WhatsApp-only - the same contacts and automation engine also run email campaigns and a unified Facebook/Instagram/WhatsApp/TikTok inbox, with AI buying-intent scoring across all of them.
Does HexaFloww create Shopify orders from a WhatsApp cart?
No - a submitted WhatsApp cart is saved, priced, and turned into a lead automatically, but the actual purchase still happens in Shopify. Existing order-status messages take over once a real order is placed.
See HexaFloww running on your own contacts
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