HexaFloww vs DoubleTick
DoubleTick is a WhatsApp Business Platform tool positioned around a sales-team CRM layer on top of WhatsApp broadcasts and a shared inbox.
HexaFloww's own capabilities below are accurate as of this page's publish date. DoubleTick's features and pricing change over time - verify current details on their site before deciding.
| Feature | HexaFloww | DoubleTick |
|---|---|---|
| Channels in one login | WhatsApp, email, and a unified Facebook/Instagram/WhatsApp/TikTok inbox | Typically WhatsApp-only, or WhatsApp plus a limited add-on channel |
| Contacts & segments | One contact record and one suppression list shared across every channel | Usually scoped to WhatsApp - a separate tool needed for email/social |
| AI on inbound messages | Buying-intent scored 1-10 on every message, AI auto-reply grounded in your own knowledge base, auto-handoff to a human | Varies by vendor - commonly keyword/rule-based automation or a basic chatbot, not intent scoring |
| Automation journeys | Trigger-based journeys spanning WhatsApp and email in the same flow | Usually WhatsApp-only flows, if journey automation exists at all |
| Cost visibility | Per-message cost estimate before sending, priced to match Meta's own conversation-based billing | Varies by vendor - check current pricing pages for conversation markup and plan limits |
| India billing | GST-inclusive invoicing built in | Varies by vendor |
Why teams choose HexaFloww
- One contact list and one suppression list instead of a WhatsApp tool plus a separate email tool
- AI that scores buying intent and drafts replies from your own knowledge base, not just keyword rules
- Cross-channel automation - a WhatsApp reply can trigger an email step, and back
- GST-inclusive billing built for Indian businesses
HexaFloww vs DoubleTick - questions
Does HexaFloww work for sales teams the way DoubleTick does?
Yes - every inbound message is scored for buying intent (1-10), contact details are extracted automatically, and leads move through a status pipeline with team assignment, all inside the same inbox used for support.
What does HexaFloww add beyond a WhatsApp CRM layer?
Email campaigns, a unified Facebook/Instagram/WhatsApp/TikTok inbox, and cross-channel automation journeys - the same contact and lead data works across every channel, not just WhatsApp.
Can automations react to lead score, not just messages?
Yes - a lead crossing a score threshold can trigger a follow-up journey automatically, across WhatsApp or email.
See HexaFloww running on your own contacts
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