# Your plan, billing & AI credits

> What your plan includes, how billing works, and what AI credits are.

_Source: https://hexafloww.com/docs/getting-started/plan-billing-credits_

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Your plan decides which features are available and how many AI credits you get each month. Everything billing-related is under **Settings → Billing** (`/admin/settings/billing`).

## Plans and features

Plans differ mainly in which capabilities they unlock — for example email campaigns, the full social inbox and AI tools, Google Business Profile, and the Website AI module. If a feature isn't in your plan, its page shows an upgrade prompt instead of the normal controls, and channel cards in the Connect Accounts hub show as **Locked**.

Compare what each plan includes on the public [features page](https://hexafloww.com/features).

![Billing settings page showing the current plan and usage](https://hexafloww.com/docs/getting-started/billing.webp)

## How billing works

Subscriptions are billed on a recurring cycle. If a payment fails, you'll get email reminders and a banner in the app; if it stays unpaid, sending is eventually paused until the account is brought current. You can change plan or update payment details from the Billing page.

## AI credits

AI credits are spent whenever HexaFloww does AI work for you — an AI reply suggestion, a buying-intent score on a conversation, an automatic handoff, knowledge extraction, and similar. Roughly, one AI action uses one credit.

### Two kinds of credits

- **Plan credits** — included with your plan and **reset at the start of each billing cycle**. Unused plan credits don't roll over.
- **Top-up credits** — bought separately when you need more. They **don't expire** and carry across cycles. Plan credits are used first, then top-up credits.

### Buying more

Click the credits chip in the top bar, or the top-up button on the Billing page, to open the top-up window. Pick a preset amount or enter your own, and pay. Credits are added immediately.

> [!NOTE]
> **Running out**
> When your balance reaches zero, AI features stop until the next cycle reset or a top-up. Nothing else about your account is affected — campaigns, the inbox, and automations that don't use AI keep working.

> [!TIP]
> **Related**
> - [Billing, invoices & GST details](https://hexafloww.com/docs/account/billing-invoices-gst.md)
> - [AI Marketing Assistant](https://hexafloww.com/docs/modules/ai-assistant.md)