# HexaFloww vs LimeChat: Published Prices, Every Channel

_Source: https://hexafloww.com/compare/hexafloww-vs-limechat · Competitor facts last verified 2026-10-10_

> **Quick answer:** Choose HexaFloww if you want to sign up today and run WhatsApp and email campaigns, an Instagram and Facebook inbox, AI replies and bookings on published plans from ₹999/month. Choose LimeChat if you’re a large D2C brand that wants a deployed AI chat and voice agent for support, with custom pricing.

## Key takeaways

- Both HexaFloww and LimeChat run WhatsApp campaigns, segments and abandoned-cart messages for online brands.
- LimeChat doesn’t publish prices; HexaFloww lists plans from ₹999/month with a 3-day free trial.
- HexaFloww’s Growth plan includes email and an Instagram, Messenger and TikTok inbox; at LimeChat these are add-ons.
- LimeChat goes deeper on AI support agents, including voice, for brands with heavy ticket volume.
- HexaFloww adds WhatsApp booking, Google reviews and multi-brand projects for agencies.

LimeChat builds AI agents for chat and voice, used by hundreds of consumer brands for WhatsApp marketing and customer support. HexaFloww is a self-serve marketing suite that covers WhatsApp, email, social DMs, bookings and Google from one login.

This page compares the two on WhatsApp campaigns, cart recovery, the inbox, AI, email, bookings and pricing. HexaFloww is our product, so read it as an informed opinion. Every LimeChat fact is taken from LimeChat’s own website.

## Quick verdict

LimeChat is a strong choice for large D2C brands that want a deployed AI agent across chat and voice. HexaFloww gives growing brands WhatsApp campaigns, email, a four-channel inbox, AI replies, bookings and Google reviews on published rupee plans.

**Choose HexaFloww if:**

- You want published prices and a free trial
- You need email campaigns in the same plan as WhatsApp
- You want Instagram, Messenger and TikTok in one inbox without add-ons
- You take bookings or manage Google reviews
- You’re an agency managing several brands

**Choose LimeChat if:**

- You handle very high support ticket volume
- You want AI voice agents as well as chat
- You want LimeChat’s team to deploy and tune your AI agent
- You need D2C flows like COD-to-prepaid and RTO reduction

## Feature comparison

| Feature | HexaFloww | LimeChat |
| --- | --- | --- |
| Official WhatsApp Business API | Yes Meta Cloud API, your own number | Yes Official API |
| Campaigns & segments | Yes Wizard, dynamic segments, scheduling on every plan | Yes Campaigns, broadcasts and customer segments |
| Abandoned cart | Yes Cart and order-status journeys via Shopify | Yes 1-click abandoned checkout, drop-off reminders |
| COD & RTO flows | No Not built in | Yes COD-to-prepaid and RTO reduction flows |
| Number-protection rails | Yes Frequency caps, quality auto-pause, failure circuit breaker | Partial Not described on its website |
| Instagram & Messenger | Yes Included in Growth | Partial IG Suite and Omnichannel CRM add-ons |
| AI chat replies | Yes Self-serve, trained on your website | Yes AI agents deployed with your team |
| AI voice | No Not offered | Yes Chat and voice agents |
| Lead scoring | Yes Buying intent scored on every chat | Yes Growth AI agent for lead gen |
| Email campaigns | Yes Builder, A/B tests, Smart Send (Growth) | Partial Email/SMS marketing add-on |
| WhatsApp booking | Yes Slots, reminders, Google Calendar sync | No Not described |
| Google reviews & SEO | Yes Review replies, posts, Search Console, GA4 | No Not offered |
| Multi-brand projects | Yes 3–10 isolated projects by plan | Partial Not described |
| Published price | Yes From ₹999/month | No Personalised pricing on request |
| Free trial | Yes 3 days, Growth features, no card | No Not mentioned |

## WhatsApp campaigns: both strong

Both tools run segmented WhatsApp campaigns for online brands. HexaFloww adds automatic number protection.

### HexaFloww

- 4-step wizard with live audience preview
- Scheduling and wave sending on every plan
- Frequency caps and quality auto-pause
- Follow-ups on delivered, read or replied

### LimeChat

- Campaigns, broadcasts and segments
- Reorder and feedback campaigns
- Click-to-WhatsApp ads flows

**Verdict (Tie):** A tie on campaigns; HexaFloww adds built-in safety rails.

## D2C flows: LimeChat goes deeper

LimeChat ships commerce-specific flows that Indian D2C brands care about.

### HexaFloww

- Abandoned-cart and order-status journeys
- “Where’s my order” replies with phone matching
- Email and WhatsApp steps in the same journey

### LimeChat

- One-click abandoned checkout
- COD-to-prepaid conversion flows
- RTO reduction and post-purchase flows
- WhatsApp commerce bot

**Verdict (LimeChat):** LimeChat wins for D2C-specific flows.

## Inbox: included vs add-ons

Shoppers message you on Instagram as much as WhatsApp. HexaFloww includes every channel on Growth.

### HexaFloww

- WhatsApp, Messenger, Instagram DMs and TikTok (Growth)
- Facebook and Instagram comment replies
- Assignment with an email to the assignee

### LimeChat

- IG Suite add-on for stories, DMs and comments
- Omnichannel CRM add-on
- Agent CRM with AI copilot

**Verdict (HexaFloww):** HexaFloww wins on value: every channel without add-ons.

## AI: self-serve replies vs deployed agents

LimeChat’s core product is AI agents for chat and voice. HexaFloww’s AI is simpler and self-serve.

### HexaFloww

- AI auto-reply trained on your website, documents and notes
- Hands chats to a human when it should
- Removes any link that isn’t from your own site

### LimeChat

- AI agents for chat and voice
- Deployed in about two weeks, as it states
- Support analytics and conversation audit

> “My order hasn’t arrived. Can I change the delivery address?”

**Verdict (LimeChat):** LimeChat wins on AI depth for high-volume support.

## Email marketing in the same plan

HexaFloww’s Growth plan includes email. LimeChat offers email and SMS as an add-on.

### HexaFloww

- Drag-and-drop builder and templates
- A/B tests and Smart Send
- Email and WhatsApp in one journey

### LimeChat

- Email/SMS marketing add-on

> “Email the new collection, then WhatsApp anyone who clicked but didn’t buy.”

**Verdict (HexaFloww):** HexaFloww wins with email included.

## Bookings and Google reviews

For brands with stores, studios or clinics, HexaFloww adds appointments and Google reviews.

### HexaFloww

- WhatsApp booking with reminders
- Google Calendar sync
- AI-drafted Google review replies
- Search Console and GA4 reports

### LimeChat

- No booking or review tools described

**Verdict (HexaFloww):** HexaFloww wins for brands with physical locations.

## Agencies and multi-brand businesses

HexaFloww keeps each brand’s contacts, channels and campaigns in its own project.

### HexaFloww

- 3 to 10 projects by plan
- Separate WhatsApp, inbox and data per project
- Roles from admin to viewer

### LimeChat

- Priced per brand deployment
- Multi-brand setup not described

**Verdict (HexaFloww):** HexaFloww wins for agencies.

## Pricing: published vs personalised

HexaFloww lists its prices. LimeChat quotes based on volume, AI tier and add-ons.

### HexaFloww

- From ₹999/month, paid in rupees
- AI replies included on every plan
- 3-day free trial, no card

### LimeChat

- Personalised pricing per suite
- Varies by conversation volume, AI tier and add-ons
- Meta charges billed separately

**Verdict (HexaFloww):** HexaFloww wins on transparency.

## Pricing

LimeChat quotes a personalised price. HexaFloww publishes flat rupee plans.

### HexaFloww

Flat monthly plans in rupees, limited by projects, seats and AI credits, not by how many contacts you talk to.

| Plan | Price | What you get |
| --- | --- | --- |
| WhatsApp Only | ₹999/mo | WhatsApp marketing, AI assistant, segments, automations · 1 project, 3 seats |
| Growth | ₹1,999/mo | Adds email, social inbox, Google Business Profile, SEO tools · 3 projects, 5 seats |
| Pro | ₹3,999/mo | 5 projects, 10 seats, 5,000 AI credits |
| Business | ₹6,999/mo | 10 projects, 20 seats, 25,000 AI credits |

- Prices before GST; pay in rupees through Razorpay
- Annual billing saves up to 20%
- WhatsApp message fees are billed separately by Meta
- 3-day free trial with Growth features, no card required

### LimeChat

Personalised pricing by suite, conversation volume, AI tier and add-ons; Meta charges separate.

- **WhatsApp Marketing & AI Growth Suite:** Campaigns, abandoned checkout, COD-to-prepaid, growth AI agent
- **AI Support Suite:** AI agent for chat and voice in several tiers
- **Add-ons:** Omnichannel CRM, IG Suite, conversation audit, Email/SMS marketing
- **Trial:** Not mentioned on the pricing page

## Where LimeChat is the better choice

- **AI agents for chat and voice:** Deployed AI agents for high-volume support and sales.
- **D2C-specific flows:** COD-to-prepaid, RTO reduction and post-purchase flows.
- **Done-with-you setup:** LimeChat deploys and tunes agents with your team.
- **Brand track record:** Says it works with 300+ consumer brands.

## Who should choose which

- **Growing D2C brands:** HexaFloww - Campaigns, cart journeys, email and Instagram on one published plan.
- **Brands with stores or studios:** HexaFloww - WhatsApp booking, reminders and Google reviews alongside marketing.
- **Marketing agencies:** HexaFloww - Separate projects for each client brand.
- **Restaurants & cafés:** HexaFloww - WhatsApp offers, Instagram DMs and Google reviews in one place.
- **High-volume D2C support:** LimeChat - AI chat and voice agents that automate large ticket volumes.
- **COD-heavy brands:** LimeChat - COD-to-prepaid and RTO reduction flows.

## Switching from LimeChat

Moving is mostly contacts, templates and your number. Shopify, email and Instagram connect fresh in HexaFloww.

1. **Export your contacts**: Export your LimeChat contacts and tags as a CSV.
2. **Note your opt-outs**: Keep a list of opted-out contacts for HexaFloww’s suppression list.
3. **Connect Shopify**: Connect your store so customers, carts and orders sync automatically.
4. **Move your number**: Disconnect your WhatsApp number from LimeChat, then connect it to HexaFloww.
5. **Sync your templates**: Sync approved templates from Meta or re-submit any that don’t carry over.
6. **Rebuild your cart journey**: Set up abandoned-cart and order-status journeys with WhatsApp and email steps.

Switch during a quiet hour. A WhatsApp number can only sit with one provider at a time.

## The bottom line

LimeChat is a strong pick for large D2C brands that want deployed AI chat and voice agents and commerce flows like COD-to-prepaid.

For growing brands and agencies that want WhatsApp campaigns, email, an Instagram inbox, AI replies and bookings on published rupee plans with a free trial, HexaFloww is the simpler choice from ₹999/month.

## Frequently asked questions

### Is HexaFloww a good LimeChat alternative?

Yes, if you want self-serve WhatsApp and email marketing with published prices. HexaFloww covers campaigns, cart messages, a social inbox, AI replies and bookings. If you need a fully deployed AI support agent with voice for very high ticket volume, LimeChat is built for that.

### How much does LimeChat cost?

LimeChat’s pricing page shows “personalized pricing” for both its WhatsApp Marketing & AI Growth Suite and its AI Support Suite. It says price depends on the suite, conversation volume, AI tier and add-ons, with Meta’s charges billed separately.

### How much does HexaFloww cost?

HexaFloww starts at ₹999/month for the WhatsApp Only plan. Growth costs ₹1,999/month and adds email, the social inbox and Google Business Profile tools. Pro is ₹3,999 and Business is ₹6,999. Prices are before GST, and WhatsApp message fees are billed separately by Meta.

### Does LimeChat have a free trial?

LimeChat’s pricing page doesn’t mention a free trial and routes buyers to a personalised quote. HexaFloww offers a 3-day trial with Growth features and no card.

### Does LimeChat include Instagram and email?

LimeChat lists an IG Suite for Instagram stories, DMs and comments, and Email/SMS marketing, as add-ons. HexaFloww’s Growth plan includes email campaigns and an inbox for WhatsApp, Instagram, Messenger and TikTok.

### Which is better for abandoned cart recovery on Shopify?

Both handle it. LimeChat offers one-click abandoned checkout and drop-off reminders. HexaFloww triggers WhatsApp or email journeys on abandoned carts and on order placed, fulfilled, delivered or cancelled, and answers “where’s my order” questions automatically.

### Which has stronger AI?

LimeChat focuses on AI agents for chat and voice, deployed with your team for large support volumes. HexaFloww’s AI auto-reply is self-serve: add your website and documents, and it answers on WhatsApp, Instagram and Messenger, handing off to a human when needed.

### Can I move my WhatsApp number from LimeChat to HexaFloww?

Yes. Your WhatsApp Business number belongs to your Meta account, so it can be disconnected from LimeChat and connected to HexaFloww. Export your contacts, then sync or re-submit your approved templates.

## Sources

- LimeChat’s official pricing page, suites, add-ons and pricing approach, checked 10 October 2026
- LimeChat’s official website, products, AI agents and brand count, checked 10 October 2026
- HexaFloww pricing and product, plans, limits, trial and features, our own product