# HexaFloww vs Infobip: Flat Rupee Plan, Not Per-Message

_Source: https://hexafloww.com/compare/hexafloww-vs-infobip · Competitor facts last verified 2026-10-11_

> **Quick answer:** Choose HexaFloww if you want WhatsApp and email campaigns, a four-channel inbox, AI replies, bookings and Google reviews on a flat rupee plan from ₹999/month, ready to use. Choose Infobip if you’re a larger business that needs many channels: SMS, RCS, voice, Viber, Apple Messages and more, plus AI agents, a contact centre and a CDP.

## Key takeaways

- Infobip is a global CPaaS and CX platform; HexaFloww is a self-serve marketing suite for growing businesses.
- Infobip charges per message, with calculators in euros or US dollars; HexaFloww is a flat rupee plan with Meta fees billed separately.
- Infobip lists 17+ channels, including SMS, RCS, voice, Viber, Telegram, Apple Messages, LINE and Kakao.
- HexaFloww includes a campaign wizard, number-protection rails, AI replies and a social inbox from ₹999/month.
- HexaFloww adds WhatsApp booking with reminders, Google review replies and SEO reports.

Infobip is a global customer communications platform that says it serves 10,000+ businesses and handled 12.2 billion interactions on its busiest days of 2025. Its AgentOS brings journeys, AI agents, a chatbot builder, a contact centre and a CDP together across 17+ channels. HexaFloww is a marketing suite for growing businesses, priced in rupees.

This page compares the two on setup, pricing, WhatsApp campaigns, local tools, AI, the inbox, channels and enterprise features. HexaFloww is our product, so read it as an informed opinion. Every Infobip fact is taken from Infobip’s own website.

## Quick verdict

Infobip is a broad, enterprise-grade platform for businesses that talk to customers on many channels worldwide. HexaFloww is a focused marketing suite: WhatsApp campaigns with safety rails, email, a four-channel inbox, AI replies, bookings and Google reviews, on a flat rupee plan from ₹999/month.

**Choose HexaFloww if:**

- You want a flat rupee price, not per-message billing in euros
- Your marketing team will run it without developers
- You want built-in rails that protect your WhatsApp number
- You take appointments or manage Google reviews
- You want to start the same day

**Choose Infobip if:**

- You need SMS, RCS, voice or many chat apps
- You want a contact centre and CDP on one platform
- You operate across many countries at high volume
- You have a team to set up and run a large platform

## Feature comparison

| Feature | HexaFloww | Infobip |
| --- | --- | --- |
| Official WhatsApp Business API | Yes Meta Cloud API, your own number | Yes WhatsApp, charged per message |
| Campaign builder | Yes 4-step wizard with audience preview | Yes Journey orchestration |
| Number-protection rails | Yes Frequency caps, quality auto-pause, failure circuit breaker | Partial Not described on its website |
| WhatsApp booking | Yes Slots, reminders, Google Calendar sync | No Not listed |
| Shared inbox | Yes WhatsApp, Messenger, Instagram and TikTok | Yes Cloud contact centre across channels |
| AI replies | Yes Every plan; trained on your website and documents | Yes AI agents and AI chatbot builder |
| Customer data | Partial Dynamic segments and lead scoring | Yes Customer data platform |
| Email | Yes Campaign builder, A/B tests, Smart Send (Growth plan) | Yes Email at a single global price |
| SMS, RCS & voice | No Not offered | Yes SMS, RCS, MMS, voice and video |
| Other chat apps | Yes Messenger, Instagram and TikTok | Yes Messenger, Instagram, Viber, Telegram, Apple Messages, LINE, Kakao, Zalo |
| Google reviews & SEO | Yes Review replies, posts, Search Console, GA4, SEO audit | No Not offered |
| Pricing model | Yes Flat plans from ₹999/month | Partial Pay per message; subscriptions and custom plans via sales |
| Billing currency | Yes Rupees via Razorpay | Partial Calculators in euros or US dollars |
| Free trial | Yes 3 days, Growth features, no card | Partial “Try for free” sign-up; terms not stated |

## Setup: start today vs a platform rollout

HexaFloww is ready when you connect your number. Infobip is a broad platform that larger teams roll out over time.

### HexaFloww

- Connect WhatsApp with Meta’s guided signup
- Import contacts from CSV, Shopify, HubSpot or your phone
- Send your first campaign the same day

### Infobip

- Self sign-up plus sales-led onboarding
- APIs for every channel
- AgentOS to tie channels, AI and data together

**Verdict (HexaFloww):** HexaFloww wins for small teams that want to start today.

## Pricing: flat rupees vs per message

Infobip bills per message in euros or dollars. HexaFloww is a flat rupee plan with Meta’s fees billed separately.

### HexaFloww

- Flat plans from ₹999/month, paid in rupees
- Inbox, AI and campaigns included
- Prices listed on the pricing page

### Infobip

- WhatsApp charged per message by category
- Calculators in euros or US dollars
- Monthly subscriptions and custom plans via sales

**Verdict (HexaFloww):** HexaFloww wins for predictable rupee budgets.

## WhatsApp campaigns with safety rails

Both can run WhatsApp campaigns and journeys. HexaFloww adds automatic checks that protect your number.

### HexaFloww

- Consent, suppression and duplicate checks before every send
- Per-contact frequency caps, default 24 hours and 3 a week
- Auto-pause if your quality rating turns red
- Delivered, read and replied tracking with real cost

### Infobip

- Journey orchestration across channels
- WhatsApp alongside SMS, RCS and email
- No comparable number-protection rails described

**Verdict (HexaFloww):** HexaFloww wins for protecting your number automatically.

## Bookings and Google reviews for local businesses

Clinics, salons and coaching centres need appointments and good Google reviews. HexaFloww covers both.

### HexaFloww

- Booking inside WhatsApp with reminders and Google Calendar sync
- Reply to Google reviews with AI-drafted suggestions
- Google Business Profile posts, Search Console and GA4 reports

### Infobip

- No booking calendar listed
- No Google review or SEO tools

**Verdict (HexaFloww):** HexaFloww wins for appointment-based and local businesses.

## AI: ready-made replies vs an agent platform

Both tools answer customers with AI. Infobip offers more to build; HexaFloww works out of the box.

### HexaFloww

- AI auto-reply trained on your website, documents and notes
- Hands chats to a human when it should
- Removes any link that isn’t from your own site
- Scores every inbound chat for buying intent

### Infobip

- AI agents and an AI chatbot builder
- Conversational AI across channels
- Fraud blocking with Infobip Signals

> “Can I return the shoes if the size doesn’t fit?”

**Verdict (Tie):** A tie: HexaFloww for AI on day one, Infobip for teams building custom agents.

## Inbox: social DMs vs cloud contact centre

Both give agents a shared place to answer customers, at different scales.

### HexaFloww

- WhatsApp, Messenger, Instagram DMs and TikTok (Growth)
- Facebook and Instagram comment replies
- Assignment with an email to the assignee

### Infobip

- Cloud contact centre
- Live chat across many channels
- Built for larger service teams

**Verdict (Tie):** A tie: HexaFloww for small marketing teams, Infobip for large service desks.

## Channels: Infobip covers almost everything

If you reach customers on SMS, RCS, voice or regional chat apps, Infobip covers channels HexaFloww doesn’t.

### HexaFloww

- WhatsApp, email, Instagram, Messenger and TikTok
- No SMS, RCS or voice

### Infobip

- SMS, RCS, MMS, voice, video and push
- Viber, Telegram, Apple Messages, LINE, Kakao and Zalo
- Email and live chat

**Verdict (Infobip):** Infobip wins on channel breadth.

## Enterprise data and scale

For large businesses, Infobip brings data, service and scale onto one platform.

### HexaFloww

- Dynamic segments and lead scoring
- 3–20 seats and 1–10 projects by plan
- Built for SMB and agency volumes

### Infobip

- Customer data platform
- Authentication, number lookup and mobile identity
- Claims 12.2 billion interactions on peak days with zero downtime

**Verdict (Infobip):** Infobip wins for large, data-heavy operations.

## Pricing

Infobip bills per message in euros or US dollars. HexaFloww publishes rupee plans from ₹999/month with campaigns and AI included.

### HexaFloww

Flat monthly plans in rupees, limited by projects, seats and AI credits, not by how many contacts you talk to.

| Plan | Price | What you get |
| --- | --- | --- |
| WhatsApp Only | ₹999/mo | WhatsApp marketing, AI assistant, segments, automations · 1 project, 3 seats |
| Growth | ₹1,999/mo | Adds email, social inbox, Google Business Profile, SEO tools · 3 projects, 5 seats |
| Pro | ₹3,999/mo | 5 projects, 10 seats, 5,000 AI credits |
| Business | ₹6,999/mo | 10 projects, 20 seats, 25,000 AI credits |

- Prices before GST; pay in rupees through Razorpay
- Annual billing saves up to 20%
- WhatsApp message fees are billed separately by Meta
- 3-day free trial with Growth features, no card required

### Infobip

Pay-as-you-go per message and channel, with monthly subscriptions and custom plans through sales.

- **WhatsApp:** Charged per message by category (marketing, utility, authentication, service)
- **SMS & voice:** Pay as you go; rates in calculators
- **Email:** Single price for sending anywhere
- **Currency:** Euros or US dollars
- **Trial:** “Try for free” sign-up; terms not stated

## Where Infobip is the better choice

- **17+ channels:** SMS, RCS, voice, Viber, Telegram, Apple Messages, LINE, Kakao and more.
- **AgentOS:** AI agents, chatbot builder, journeys, contact centre and CDP in one platform.
- **Global scale:** Serves 10,000+ businesses with a large global infrastructure.
- **Identity tools:** Authentication, number lookup, mobile identity and fraud blocking.

## Who should choose which

- **D2C & Shopify brands:** HexaFloww - WhatsApp campaigns, cart messages, email and Instagram DMs on a rupee plan.
- **Clinics & salons:** HexaFloww - WhatsApp booking with reminders, AI replies and Google reviews.
- **Marketing agencies:** HexaFloww - Separate client projects on one plan, each with its own channels.
- **Restaurants & cafés:** HexaFloww - WhatsApp offers, Google reviews and Instagram DMs in one place.
- **Multinational brands:** Infobip - Many channels and countries on one platform.
- **Banks & telcos:** Infobip - Contact centre, CDP, authentication and fraud tools at scale.

## Switching from Infobip

Moving the marketing side is mostly contacts, templates and your number. Email and social accounts connect fresh in HexaFloww.

1. **Export your contacts**: Export contacts and opt-in status from Infobip as a CSV.
2. **Keep your opt-outs**: Import opt-outs to HexaFloww’s suppression list so they’re never messaged.
3. **Import and map fields**: Import the CSV and map each column to a contact field.
4. **Choose a number**: Use a separate WhatsApp number for marketing, or disconnect your current one from Infobip and connect it to HexaFloww.
5. **Sync your templates**: Sync your approved templates from Meta or re-submit any that don’t carry over.
6. **Send your first campaign**: Build a segment, schedule a campaign and add an email follow-up.

Keep Infobip for SMS, OTPs or voice if you use them. HexaFloww can handle the marketing side alone.

## The bottom line

Infobip is the right choice for larger businesses that need many channels, AI agents, a contact centre and a CDP across many countries.

For Indian businesses that want to market on WhatsApp, email and social, with an inbox, AI replies, bookings and Google reviews ready to use, HexaFloww does it on a flat plan from ₹999/month.

## Frequently asked questions

### Is HexaFloww a good Infobip alternative?

Yes, for Indian SMBs, D2C brands and agencies that market mainly on WhatsApp, email, Instagram and Facebook. HexaFloww is ready to use with a flat rupee price. Infobip is better for larger businesses that need many channels, a contact centre, a CDP and global scale.

### How much does Infobip cost?

Infobip prices channels pay-as-you-go: WhatsApp is charged per message by category, with calculators in euros or US dollars, and offers monthly subscriptions and custom plans through sales. We couldn’t read exact rates from its pricing pages, so check its calculators for your country.

### How much does HexaFloww cost?

HexaFloww starts at ₹999/month for the WhatsApp Only plan. Growth costs ₹1,999/month and adds email, the social inbox and Google Business Profile tools. Pro is ₹3,999 and Business is ₹6,999. Prices are before GST, and WhatsApp message fees are billed separately by Meta.

### Does Infobip have a free trial?

Infobip’s pricing pages have a “Try for free” sign-up, but don’t state the trial terms. HexaFloww offers a 3-day trial with Growth features and no credit card.

### Does HexaFloww support SMS, RCS or voice?

No. HexaFloww covers WhatsApp, email, Instagram, Messenger and TikTok, plus Google reviews. If SMS, RCS, voice or more chat apps are central to your business, Infobip covers those channels.

### Does Infobip have AI agents?

Yes. Infobip’s AgentOS includes AI agents, an AI chatbot builder, journey orchestration, a cloud contact centre and a customer data platform. HexaFloww includes AI auto-replies trained on your website on every plan, with no bot building needed.

### Which is easier for a small team?

HexaFloww. You sign up, connect your WhatsApp number and send a campaign the same day, on a published rupee plan. Infobip is a broad platform that larger teams typically set up with its sales and solutions teams.

### Can I move my WhatsApp number from Infobip to HexaFloww?

Yes. Your WhatsApp Business number belongs to your Meta account, so it can be connected to HexaFloww after you disconnect it from Infobip. Export your contacts and opt-outs first, then sync or re-submit your approved templates.

## Sources

- Infobip’s official pricing pages, pay-as-you-go model, WhatsApp categories, currencies and trial, checked 11 October 2026
- Infobip’s official website, AgentOS, channels and scale claims, checked 11 October 2026
- HexaFloww pricing and product, plans, limits, trial and features, our own product