# HexaFloww vs Freshworks: One App, Not Three Products

_Source: https://hexafloww.com/compare/hexafloww-vs-freshworks · Competitor facts last verified 2026-10-11_

> **Quick answer:** Choose HexaFloww if you want WhatsApp campaigns, email, a four-channel inbox, AI replies, bookings and Google reviews in one rupee plan from ₹999/month. Choose Freshworks if you need a proper sales CRM with pipelines and forecasting, or a larger support team on Freshchat, and you’re fine buying separate products priced per user in US dollars.

## Key takeaways

- Freshworks splits CRM, chat and marketing into three products; HexaFloww puts WhatsApp, email, inbox and AI in one app.
- Freshchat costs $19–79 per agent a month; Freshsales $9–59 per user; Freshmarketer is priced by marketing contacts.
- Freddy AI Agent costs $49 per 100 sessions after 500 free; HexaFloww includes AI replies on every plan.
- Freshworks leads on sales CRM depth and chat channels such as SMS and LINE.
- HexaFloww adds WhatsApp campaign safety rails, WhatsApp booking and Google review replies.

Freshworks is a large software company with separate products for sales (Freshsales), messaging (Freshchat) and marketing (Freshmarketer), plus Freddy AI across them. HexaFloww is one marketing suite built around WhatsApp, email and social for Indian businesses.

This page compares HexaFloww with Freshworks’ marketing and messaging products on simplicity, WhatsApp campaigns, pricing, local tools, the inbox, CRM, AI and email. HexaFloww is our product, so read it as an informed opinion. Every Freshworks fact is taken from Freshworks’ own website.

## Quick verdict

Freshworks offers mature CRM and chat products for sales and support teams, each priced per user in US dollars. HexaFloww is a single marketing suite: WhatsApp campaigns with safety rails, email, a four-channel inbox, AI replies, bookings and Google reviews, billed in rupees from ₹999/month.

**Choose HexaFloww if:**

- You want marketing, inbox and AI in one app and one bill
- You want AI replies without paying per session
- WhatsApp campaigns are your main marketing channel
- You take appointments or manage Google reviews
- You prefer a flat rupee price over per-agent pricing

**Choose Freshworks if:**

- You need a full sales CRM with forecasting
- You run a large support team on chat
- You need SMS or LINE in the same inbox

## Feature comparison

| Feature | HexaFloww | Freshworks |
| --- | --- | --- |
| WhatsApp campaigns | Yes Every plan, with scheduling and journeys | Partial WhatsApp campaigns use Freshmarketer contacts |
| Number-protection rails | Yes Frequency caps, quality auto-pause, failure circuit breaker | Partial Not described on its pricing pages |
| Email campaigns | Yes Builder, A/B tests, Smart Send (Growth plan) | Yes Freshmarketer: 500 sends free; paid by contacts |
| WhatsApp booking | Yes Slots, reminders, Google Calendar sync | No Not listed |
| Inbox channels | Yes WhatsApp, Messenger, Instagram and TikTok | Yes Freshchat: WhatsApp, Facebook, Instagram, SMS, LINE, web chat |
| Inbox pricing | Yes Included, 5–20 seats on Growth and up | Partial $19–79 per agent a month |
| AI replies | Yes Every plan; trained on your website and documents | Partial Freddy AI Agent, $49 per 100 sessions after 500 free |
| Lead scoring | Yes Buying intent scored on every chat | Yes Contact scoring in Freshsales Pro |
| Sales CRM | Partial Contacts, segments and lead scoring | Yes Pipelines, sequences, territories, forecasting |
| Google reviews & SEO | Yes Review replies, posts, Search Console, GA4, SEO audit | No Not offered |
| Social posting | Yes Facebook, Instagram and Google Business scheduler | Partial Social media campaigns in Freshmarketer |
| Starting price | Yes ₹999/month for the WhatsApp Only plan | Partial Per product; Freshchat Growth $19/agent |
| Billing currency | Yes Rupees via Razorpay | Partial US dollars, billed annually |
| Free plan / trial | Yes 3-day trial, Growth features, no card | Yes Free plans for chat and marketing; 14–21 day trials |

## One app vs three products

With Freshworks you combine Freshchat, Freshmarketer and often Freshsales. HexaFloww is one app with one login and one bill.

### HexaFloww

- WhatsApp, email, inbox, AI and reviews in one plan
- One contact list across every channel
- Journeys that mix email and WhatsApp steps

### Freshworks

- Freshsales for CRM, Freshchat for messaging, Freshmarketer for marketing
- Each product with its own plans and limits
- Shared CRM data across the suite

**Verdict (HexaFloww):** HexaFloww wins for teams that want one simple marketing tool.

## WhatsApp campaigns with safety rails

Both can send WhatsApp campaigns. HexaFloww adds automatic checks that keep your number healthy.

### HexaFloww

- 4-step campaign wizard with a live audience preview
- Per-contact frequency caps, default 24 hours and 3 a week
- Auto-pause if your quality rating turns red
- Delivered, read and replied tracking with real cost

### Freshworks

- WhatsApp messages count as marketing contacts
- Extra contacts from $100 per 5,000 a month
- No comparable number-protection rails described

**Verdict (HexaFloww):** HexaFloww wins for WhatsApp-first marketers.

## Pricing: flat rupees vs per agent and per contact

Freshworks prices each product per user, per agent or per contact, in US dollars. HexaFloww is one flat rupee plan.

### HexaFloww

- Flat plans from ₹999/month with 3–20 seats
- AI replies included, no per-session fees
- No limit on contacts

### Freshworks

- Freshchat $19–79 per agent a month
- Freshsales $9–59 per user a month
- Freddy AI Agent $49 per 100 sessions

**Verdict (HexaFloww):** HexaFloww wins for predictable rupee budgets.

## Bookings and Google reviews for local businesses

Clinics, salons and coaching centres need appointments and good Google reviews. HexaFloww covers both.

### HexaFloww

- Booking inside WhatsApp with reminders and Google Calendar sync
- Reply to Google reviews with AI-drafted suggestions
- Google Business Profile posts, Search Console and GA4 reports

### Freshworks

- No WhatsApp booking listed
- No Google review or SEO tools

**Verdict (HexaFloww):** HexaFloww wins for appointment-based and local businesses.

## Inbox: Freshchat covers more channels

Freshchat is a mature messaging product with more channels and support features.

### HexaFloww

- WhatsApp, Messenger, Instagram DMs and TikTok (Growth)
- Facebook and Instagram comment replies
- Assignment with an email to the assignee

### Freshworks

- WhatsApp, Facebook, Instagram, SMS and LINE from Growth
- Web and mobile chat widget on every plan
- Multilingual conversations on Pro

**Verdict (Freshworks):** Freshworks wins on inbox channels and support depth.

## Sales CRM: Freshsales goes deeper

If your sales team runs deals and forecasts, Freshsales is a full CRM.

### HexaFloww

- Contacts, dynamic segments and lead scoring
- Connectors for HubSpot, Shopify and form tools

### Freshworks

- Pipelines and contact lifecycle stages
- Sales sequences and territory management
- Forecasting and custom modules on Enterprise

**Verdict (Freshworks):** Freshworks wins for sales teams.

## AI: included vs per session

Both tools answer customers with AI. The difference is how it’s priced.

### HexaFloww

- AI auto-reply trained on your website, documents and notes
- Hands chats to a human when it should
- Removes any link that isn’t from your own site
- Included on every plan

### Freshworks

- Freddy AI Agent, 500 free sessions then $49 per 100
- Freddy AI Copilot at $29 per agent a month
- AI campaign assistant in Freshmarketer

> “Can I get the 32-inch model delivered to Kochi by Friday?”

**Verdict (Tie):** A tie: Freddy AI is capable and wide-reaching; HexaFloww includes AI without session fees.

## Email marketing

Both send marketing email. Freshmarketer prices by contacts; HexaFloww includes email on Growth.

### HexaFloww

- Drag-and-drop builder with A/B tests
- Smart Send at each contact’s usual opening hour
- Email and WhatsApp steps in the same journey

### Freshworks

- Free for 100 contacts and 500 sends a month
- $15/month for 500 marketing contacts
- Advanced segmentation and transactional email

> “Email the festive sale to everyone, then WhatsApp the people who didn’t open it.”

**Verdict (Tie):** A tie: both handle email campaigns well.

## Pricing

Freshworks prices each product separately in US dollars. HexaFloww is one flat rupee plan with the inbox, AI and campaigns included.

### HexaFloww

Flat monthly plans in rupees, limited by projects, seats and AI credits, not by how many contacts you talk to.

| Plan | Price | What you get |
| --- | --- | --- |
| WhatsApp Only | ₹999/mo | WhatsApp marketing, AI assistant, segments, automations · 1 project, 3 seats |
| Growth | ₹1,999/mo | Adds email, social inbox, Google Business Profile, SEO tools · 3 projects, 5 seats |
| Pro | ₹3,999/mo | 5 projects, 10 seats, 5,000 AI credits |
| Business | ₹6,999/mo | 10 projects, 20 seats, 25,000 AI credits |

- Prices before GST; pay in rupees through Razorpay
- Annual billing saves up to 20%
- WhatsApp message fees are billed separately by Meta
- 3-day free trial with Growth features, no card required

### Freshworks

Separate products priced per user, per agent or per contact, in US dollars billed annually.

- **Freshsales:** Growth $9, Pro $39, Enterprise $59 per user a month; 21-day trial
- **Freshchat:** Free up to 10 agents (web chat only); Growth $19, Pro $49, Enterprise $79 per agent a month
- **Freshmarketer:** Free for 100 contacts; $15/month for 500 contacts; extra contacts from $100 per 5,000
- **Freddy AI Agent:** 500 free sessions once, then $49 per 100 sessions
- **Freddy AI Copilot:** $29 per agent a month on Freshchat Pro and Enterprise

## Where Freshworks is the better choice

- **Sales CRM:** Pipelines, sequences, territories and forecasting in Freshsales.
- **Chat channels:** WhatsApp, Facebook, Instagram, SMS, LINE and web chat in Freshchat.
- **Free plans:** Freshchat free for up to 10 agents; Freshmarketer free for 100 contacts.
- **Suite breadth:** CRM, messaging, marketing and AI from one vendor.

## Who should choose which

- **D2C & Shopify brands:** HexaFloww - WhatsApp campaigns, cart messages, email and Instagram DMs in one plan.
- **Clinics, salons & coaching:** HexaFloww - WhatsApp booking with reminders, Google review replies and an AI first responder.
- **Marketing agencies:** HexaFloww - Several client projects on one plan, each with separate data and channels.
- **Schools & institutes:** HexaFloww - Admissions campaigns on WhatsApp and email, with Instagram enquiries in one inbox.
- **B2B sales teams:** Freshworks - Pipelines, sequences and forecasting in Freshsales.
- **Large support teams:** Freshworks - Freshchat with many channels and per-agent tooling.

## Switching from Freshworks

Moving the marketing side is mostly contacts, templates and your WhatsApp number. Email and social accounts connect fresh in HexaFloww.

1. **Export your contacts**: Export contacts, lists and opt-in status from Freshmarketer or Freshsales as a CSV.
2. **Note your opt-outs**: Keep a list of unsubscribed contacts so they go straight onto the suppression list.
3. **Import and map fields**: Import the CSV into HexaFloww and map each column to a contact field.
4. **Move your number**: Disconnect your WhatsApp number from Freshchat, then connect it to HexaFloww.
5. **Sync your templates**: Sync your approved templates from Meta or re-submit any that don’t carry over.
6. **Schedule your first campaign**: Build a segment, schedule a WhatsApp campaign and add an email follow-up.

Keep Freshsales for your sales pipeline if you use it. HexaFloww can run marketing alongside it.

## The bottom line

Freshworks is a strong choice for sales and support teams that want a full CRM or a mature chat product, priced per user.

For Indian businesses that want WhatsApp campaigns, email, a social inbox, AI replies, bookings and Google reviews in one app and one rupee bill, HexaFloww covers it all from ₹999/month.

## Frequently asked questions

### Is HexaFloww a good Freshworks alternative?

Yes, if your priority is marketing on WhatsApp, email and social. HexaFloww covers campaigns, a shared inbox, AI replies, bookings and Google reviews in one rupee plan. Freshworks is better if you need a full sales CRM, or a large support team with per-agent tooling.

### How much does Freshworks cost?

It depends on the products. Freshworks lists Freshsales at $9, $39 or $59 per user a month, Freshchat at $19, $49 or $79 per agent a month (with a free plan for up to 10 agents), and Freshmarketer from free to $15 a month for 500 marketing contacts, all billed annually in US dollars.

### How much does HexaFloww cost?

HexaFloww starts at ₹999/month for the WhatsApp Only plan. Growth costs ₹1,999/month and adds email, the social inbox and Google Business Profile tools. Pro is ₹3,999 and Business is ₹6,999. Prices are before GST, and WhatsApp message fees are billed separately by Meta.

### Does Freshworks have a free plan or trial?

Freshchat has a free plan for up to 10 agents with web and mobile chat only, and a 14-day Enterprise trial. Freshsales offers a 21-day trial, and Freshmarketer has a free plan for 100 contacts. HexaFloww offers a 3-day trial with Growth features and no card.

### Does Freshchat support WhatsApp and Instagram?

Yes, from its Growth plan at $19 per agent a month, alongside Facebook, SMS and LINE. HexaFloww’s Growth plan includes WhatsApp, Messenger, Instagram and TikTok in one inbox with no per-agent pricing.

### How does Freddy AI pricing compare?

Freshworks gives 500 free Freddy AI Agent sessions once per account, then charges $49 per 100 sessions, with Copilot at $29 per agent a month on higher Freshchat plans. HexaFloww includes AI auto-replies trained on your website on every plan.

### Which is better for a sales team?

Freshworks. Freshsales has pipelines, contact scoring, sales sequences, territory management and forecasting. HexaFloww is built for marketing, with contacts, segments and lead scoring rather than a full sales CRM.

### Can I move from Freshworks to HexaFloww?

Yes. Export your contacts and opt-outs as a CSV and import them into HexaFloww. If your WhatsApp number is connected to Freshchat, disconnect it there and connect it to HexaFloww, then sync or re-submit your approved templates.

## Sources

- Freshworks’ official Freshsales pricing page, CRM plans, per-user prices, Freddy AI add-on and trial, checked 11 October 2026
- Freshworks’ official Freshchat pricing page, plans, per-agent prices, channels, AI and trial, checked 11 October 2026
- Freshworks’ official Freshmarketer pricing page, plans, marketing contacts and add-ons, checked 11 October 2026
- HexaFloww pricing and product, plans, limits, trial and features, our own product